Help & Support

1. Intracity delivery

• 10-14 hours* shipment if your package was pick-up before 12.00 noon
• If your package was pick-up after 12.00 noon, the package will be delivered next day
• Please ensure detail information of estimated arrival time when you create shipment through Paxel application

2. Intercity delivery

• > 14 hours* shipment if your package was pick-up before 12.00 noon
• If your package was pick-up after 12.00 noon, the package will be delivered next day
• Please ensure detail information of estimated arrive time when you create shipment through Paxel application

Notes:

* Regarding restrictions (PSBB) in some areas during the Covid-19 epidemic, your delivery has the potential to experience both pick-up and delivery delays.