Terms and Conditions

  1. Terms and Conditions
  1. Term & Condition Go-Send Intercity
  1. Terms & Conditions
  2. Definition
  3. Goods/Packages Provisions
  4. General Provisions
  5. Compensation
  6. Prohibited Goods
  7. Delivery Cost
  8. Ownership Warranty
  9. PAXEL Account Ownership Warranty
  10. Intellectual Property Rights
  11. Complaints and Questions
  12. Law and Dispute Settlement
  13. Other Provisions
  1. Term and Condition
  1. Electronic Cash on Delivery (eCOD)
  1. Terms & Conditions for Paxel Instant Multidrop
  2. Introduction
  3. Definition
  4. Goods/Packages Provisions
  5. Prohibited Goods
  6. Delivery Cost
  7. Goods Ownership Warranty
  8. Paxel Account Ownership Warranties
  9. Intellectual Property Rights
  10. Compensation
  11. Complaints or Questions
  12. Governing Law and Dispute Resolution
  13. Miscellaneous
  1. Terms and Conditions
  2. Introduction
  3. Definitions
  4. Conditions for Goods/Packages
  5. General Terms
  6. Prohibited Items
  7. Delivery Fee
  8. Goods Ownership Warranty
  9. Paxel Account Ownership Warranties
  10. Intellectual Property Rights
  11. Compensation
  12. Complaints or Questions
  13. Governing Law and Dispute Resolution
  14. Miscellaneous
  1. Syarat dan Ketentuan Pengiriman Tanaman Hias
  1. SYARAT DAN KETENTUAN PENGHAPUSAN AKUN

Terms and Conditions

The terms and conditions as set out below (hereinafter referred to as “T&C”) prevails, are agreed upon, and are deemed to have been accepted and/or approved by You/Customer as the sender of Packages (“Sender”) when you use PAXEL services (as defined below) for the process of delivering goods and/or packages within cities and between cities (“Services”).

 

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the laws of the Republic of Indonesia.
  • PAXEL is a courier company with a postal and application-based operating license that has been registered and has obtained permission from the Ministry of Information and Informatics of the Republic of Indonesia.

 

Definition

PAXEL Account means a media or platform for recording transactions of PAXEL Services used by You / Sender / User as contained in PAXEL’s Application system.

Airway Bill (AWB) means delivery receipt which covers information on the type, amount, size and weight of the Package, Consignor’s name, Consignee’s name,  Pick-up Location and Delivery Location, evidencing that the Package have been picked up by the Hero to be delivered  by the Hero to the Delivery Location (destination) as registered on PAXEL Application, tracking the status of the Package order using the AWB number tracking number to find out the whereabouts and position of the Package, the AWB tracking number can be seen in PAXEL Application so that it can be used as proof of the delivery process since the Package are transported by Hero until they are successfully sent to the Delivery Location.

PAXEL Application means the Services contained on PAXEL Website under the domain name www.paxel.co  or mobile phone applications under PAXEL trademark. This application can be accessed and use by the Sender in creating orders for Package delivery.

Insurance Fee means the fee that the CLIENT has to pay for insurance coverage of the delivery of the Package when choosing to insure the Package in the course of the performance of the Service.

Proof of Delivery (POD) means a proof of delivery containing column for the name of the Consignee or Consignees’ Representative, date of receipt and signature of the Consignee or Consignee’s Representative.

COP or Cash on Pick Upmeans the choice (option) of payment in cash for the Shipping Fees paid by the Sender.

Service means delivery services carried out by PAXEL including collection of the Package at the Pick-up Location, delivery of the Package to the Consignee or to Consignee’s authorized representative at the Delivery Location.

Pick-up Location means a location determined by the Sender as the location where the Hero picks up the Package as registered in PAXEL Account.

Delivery Location means the location determined by the Sender as the location for delivery of the Package registered in PAXEL Account.

Package means documents, letters or goods with size and weight limitations as set out in item (a) of this T&Cs provided that in compliance with the provisions on Unaccepted Package Types as set out in item (e) of this T&Cs.

Hero means a courier officer appointed by PAXEL to collect the Package from the Pick-up Location and deliver the Package to the Delivery Location according to the information recorded in PAXEL Account.

High Value Shipment means a valuable Package category in the form of securities documents, evidence documents, electronic goods, gold, jewelry, precious metals, antiques, securities, cheques, bilyets, demand deposits, cash or goods with nominal value above IDR 1,000,000 (one million Rupiah).

Account Owner means a user as registered on PAXEL Application system.

Sendermeans the party registered in the PAXEL Application as the party delivering the Package.

Consignee means a party designated by the Sender to receive the Package whose names are listed in the Airwaybill.

Consignee’s Representative means any person authorized by the Sender or Consignee to receive the Package.

Delivery Fee means the fee paid by the Sender for the delivery of the Packages delivered by PAXEL.

PAXEL Credit means a balance whose value is equal to IDR 1,- (one Rupiah) which can be used as a means of payment in the process of delivering Packages in PAXEL’s Application.

PAXEL ENVELOPE means a type of regular delivery service only for types of Packages with a size of 30 CM x 22 CM or the size of an A4 envelope with a maximum weight of 1.5 KG, for delivery to the Location delivery (destination) according to the time slot settings listed on PAXEL’s Application.

Credit Top Up means adding the balance amount of PAXEL Credit by way of inter-bank transfer system, adding via Hero or other payment media in cooperation with PAXEL.

 

Conditions on thePackage

  1. Package size and weight restrictions
    The size limit allowed for PAXEL ENVELOPE is30 CM x 22 CM or the size of an A4 envelope with a maximum weight of 1.5 KG.
  2. Packaging:
    Sender must pack the package properly, properly and in a closed state to protect the package during the shipping process. PAXEL is not responsible for any damage to the Package caused by incorrect or inadequate packaging.
  3. Proof of Delivery (POD)
    Sender agrees to provide the Sender's digital signature as the Proof of Delivery (POD).
  4. Pick-up and drop off time
    Hero's time limit for picking up the and delivering the Packages is 08:00 AM – 10:00 PM Western Indonesian Time.
  5. Types of Unaccepted Packages
    Sender is not allowed to deliver of the Packages which are classified as Prohibited Goods. Sender is also not allowed to deliver Packages in the category of perishable food, non-perishable food, frozen food and goods with the category of High Value Shipment.

 

General Conditions

  • Sender agrees that the pick-up and delivery time of the Package is in accordance with the terms and conditions determined by PAXEL.
  • PAXEL reserves the right to know the contents of the Package sent by the Sender, to ensure that the Package to be delivered is correct in accordance with the information recorded in the PAXEL Account.
  • PAXEL reserves the right to check Packages and attach bubble wrap to Packages that are included in the category of Fragile Packages that have not been properly packaged, PAXEL will charge an additional fee. Security and packaging of Packages sent is the full responsibility of the Sender.
  • PAXEL reserves the right to re-check the size and weight of the Package.
  • PAXEL has the right to check the contents of the Package and packaging suitability for delivery.
  • PAXEL reserves the right to refuse Packages if packaging is deemed by PAXEL as inappropriate or not in accordance with PAXEL's policies and prevailing laws and regulations and/or moral norms.
  • PAXEL is not responsible for Package shipments that are not in accordance with the statement and/or information stated and/or given by the Sender through Hero and/or Packages are categorized as Prohibited Goods.
  • PAXEL reserves the right to refuse the delivery of the Package if the waiting time for the package pick-up is more than 10 (ten) minutes.
  • Sender agrees to provide complete and correct information on the Sender's and the Consignee's data through PAXEL Account (name, address, city, district, sub-district, county, postal code and telephone number, PAXEL is not responsible for incorrect information on the Consignee's data which may result in incorrect package delivery).
  • Sender hereby protects and releases PAXEL (including all Board of Directors, Board of Commissioners, officers, employees, agents, affiliates of PAXEL) from the obligation to pay any fees, penalties/fines and/or compensation in any form for the following:
  1. Loss of the Package, due to negligence or mistake when the Sender incorrectly fill-in the Sender's data information or Consignee’s data information on the PAXEL Account or when providing data information submitted to the Hero, or if providing false information which resulted in the Package not being received by the Consignee, therefore PAXEL is released from all claims for damages and/or lawsuits of any kind.
  2. Damage, defect, breakage, malfunction of the Package has occurred before the Hero picks-up the Package, it is impossible for the Hero to knowing the condition of the Package is damaged, defective, broken, malfunctioning.
  3. Package loss or package damage caused by the Sender and/or Consignee's mistake in complying with the conditions set by PAXEL, where the Package must be delivered by the Hero to the Delivery Location (destination)as recorded on the PAXEL Account, but if the Consignee comes to pick up the Package at PAXEL’s branch location (Paxel Home or Paxel Point) it will be deemed that the Package has been legally handed-over to the Consignee (or representatives of the Sender or the Consignee) and Consignee shall be fully responsible for all consequences of loss and/or damage, therefore PAXEL and Hero are released from and against claims, demands for compensation and/or lawsuits of any kind.
  4. If any discrepancy between the information and/or Package description (fill-in by the Sender on PAXEL Account) with the actual description of the delivered Package and/or if any falsification of information, then PAXEL will note responsible for any consequences which may occur.
  5. Inconsistency of the Sender's statement, if the Sender provides incorrect Package information that is different from the type of Package selected by the Sender on PAXEL Account or when providing incorrect information to the Hero, then PAXEL is will not responsible for any consequences which may occur.
  6. Defects of goods due to production failure, therefore PAXEL is released from all claims for losses and/or lawsuits in any form.
  7. Summons from the police or other law enforcers and/or relevant government agencies because the contents of the Package sent are prohibited by applicable laws and regulations or contrary to moral norms, therefore PAXEL and Hero are released from all claims for compensation and/or lawsuits law in any form.
  8. Delay, loss, damage results in costs and/or expenses due to the Sender's negligence or mistake in complying with this T&Cs or as a result of Sender's dishonesty when entering data information on PAXEL Account or when providing data information submitted to Hero. 
  9. Sender's or Consignees sole negligence or mistake due to incompliance with this T&C.
  • PAXEL reserves the right to collect and/or deliver Packages through PAXEL's paths, methods, procedures and networks
  • PAXEL reserves the right to take any action it deems necessary if the Shipper violates any provision contained in these T&Cs including the standard shipping procedures set out in these T&Cs.

 

Prohibited Goods

PAXEL does not accept delivery of Prohibited Goods as regulated in the Law No. 38 of 2009 concerning Post, namely:

  1. Narcotics, psychotropics, and other illegal drugs;
  2. Explosive goods;
  3. Combustible goods;
  4. Items that are easily damaged and can pollute the environment;
  5. Goods that violate decency; and/or
  6. Other goods which according to the laws and regulations are prohibited
  7. While upholding PAXEL's values, we refuse to deliver alcoholic beverages.
  8. Goods/Package which exceed the vehicle's carrying capacity.

 

Delivery Fees

  • PAXEL has set the tariff for the Service as stated on PAXEL Account.
  • Delivery fees charged by PAXEL includes Value Added Tax (VAT).

 

Package Ownership Representation 

  1. The Sender represents that the Packages handed-over and delivered using PAXEL Services are in accordance with the T&C   and the provisions of prevailing statutory regulations and/or decency norms.
  2. The Sender hereby represents and warrants that the Sender shall protect PAXEL and Hero from all forms of compensation claims, indemnification, claims/lawsuits in any form from any party for violation of the Packages Ownership delivered through PAXEL Services.
  3. The Sender hereby protects PAXEL and Hero from and against all forms of indemnification / compensation, claims / lawsuits of any kind from any party for any discrepancies of data information fill-in by the Sender on PAXEL Account or upon giving information to the Hero.
  4. The Sender hereby protects PAXEL and Hero from and against all forms of indemnification / compensation, claims / lawsuits of any kind from any party for occurrence of hidden defects in the Packages due to manufacture failures.
  5. The Sender hereby protects PAXEL and Hero from and against all forms of indemnification / compensation, claims / lawsuits of any kind from any party for the occurrence of damage of delivered Goods/Packages if such damage has occurred before the delivery.

 

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both digitally and printed are the property of PAXEL, and cannot be used and acknowledged by any party or for any purpose.

 

Compensation

  • PAXEL is responsible for replacing the loss suffered by the Sender or Consignee due to damage and/or loss of the Package if:
  1. Damage, loss and/or defects in the Packages are proven caused by errors and/or negligence of Hero and/or PAXEL;
  2. The Packages being handed over by the Sender to the Hero have been equipped with good and proper packaging to prevent damage to the Package caused by the normal movement of the vehicle driven by the Hero during delivery; and 
  3. no hidden defects or manufacturer f of the failures on the Goods / Packages.
  • The Sender must submit the request for the complaint or claim through PAXEL's Instagram or through PAXEL's WhatsApp business with number 085574670318 no later than 3 (three) Calendar Days after the Package received by the Consignee.
  • Guaranteed maximum compensation of Rp. 1,000,000. (one million Rupiah) per Service, except in Force Majeure condition.
  • PAXEL and Hero are not responsible for commercial, financial and direct and/or indirect losses, consequential damages, other losses of any kind or damages caused by Force Majeure. Meaning of Force Majeure is an event that occurs beyond the ability and supervision of PAXEL such as natural disasters, earthquakes, landslides, floods, flash floods, hurricanes, storms, tsunamis, eruptions, volcanic eruptions, epidemics , pandemics, riots, sabotage, wars, coups, rebellions, Government policies, failure of communication networks or termination of PAXEL Application systems and/or information technology infrastructure systems (IT Infrastructure), internet network failures or failures of communication lines or networks resulting in delay in delivery of Packages, failure and/or loss or events which occurred beyond PAXEL’s ability), and Hero which causes the Service to not be carried out, and therefore PAXEL and Hero are released from claims for compensation and PAXEL is released from lawsuits/claims in any form. as a result of the Force Majeure.

 

Complaints or Questions

If You / Sender have questions or complaints about the delivery of goods or documents through PAXEL, the Sender/You can submit questions or complaints via PAXEL Instagram or PAXEL Whatsapp Business with number 085574670318.

 

Law and Dispute Resolution

All disputes arising from the implementation of these T&Cs or disputes relating to the Service will be resolved by consensus, if no consensus is reached, the Consignee and PAXEL can resolve the dispute through legal channels and choose a permanent legal domicile at the East Jakarta District Court.

 

Miscellaneous Terms

  • These T&Cs are governed by and construed by the applicable laws of the Republic of Indonesia.
  • The Sender agrees that PAXEL has the right to terminate the Services immediately if You / Sender violate any provision in this T&Cs is declared. For the avoidance of doubt, termination of these T&Cs does not require PAXEL to provide compensation or indemnification in any form to You / Sender.
  • PAXEL and the Sender expressly waive the provisions of Article 1266 of the Civil Code to the extent necessary to terminate these T&Cs without requiring prior court verdict
  • If any of the provisions of these T&Cs becomes invalid or cannot be legally enforced then the other provisions apply and will not be affected.
  • PAXEL may change, revise, modify the T&C at any time according to the business needs required by PAXEL, as long as it does not violate applicable laws and regulations and moral norms.

Term & Condition Go-Send Intercity

This Next-Day Inter-City Goods Delivery Service is a cooperation between Gojek and PAXEL. By using this Service, You agree to be subject to the following T&C of PAXEL, and acknowledge that Gojek Application is only a platform that brings together you and PAXEL.

 

T&C of PAXEL.

The T&C as set out below (hereinafter referred to as “T&C”) apply, are agreed and considered as accepted and/or consented by You as the goods sender (“Sender”) at the time you use PAXEL services (as defined below) for Next-Day Inter-City Goods and/or Package delivery process (“Service”).

 

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
  • PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

 

Definition

Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations.

Recipient” is a party that is listed to receive Goods/Package. 
Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.  

 

Goods/Packages Provisions

Package size and weight limitation

The Package size and weight limitation consists of three (3) types, namely: 

Small size

  • Dimensional limitation: 20 cm x 11 cm x 7 cm
  • Weight limitation: 5 (five) kilogram

Medium size

  • Dimensional limitation: 30 cm x 20 cm x 12 cm
  • Weight limitation: 5 (five) kilogram

Big size

  • Dimensional limitation: 35 cm x 30 cm x 20 cm
  • Weight limitation: 5 (five) kilogram

The permitted deviation is 10% (ten percent) from the weight limitation and/or dimensional limitation. 

 

Packaging

Sender shall pack its Goods appropriately, properly and in closed condition to protect the Goods during the delivery process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging.

 

Proof of pick-up

Sender agrees to put the Sender’s digital signature as a part of the proof of pick-up by Hero.

 

Pick-up and delivery time

The time limitation for Hero to do pick-up and delivery of Goods/Packages is within 08:00 a.m. - 10:00 p.m. 

 

Type of Goods

Sender is not allowed to send the type of Goods listed in the Prohibited Goods as stipulated on this TnC.. 

 

General Provisions

  • PAXEL reserves the rights to know the content of the goods delivered by the Sender.
  • PAXEL reserves the right to check the Goods and put bubble wrap on Goods/Packages which are categorized as Fragile Goods which have not been adequately packaged.
  • PAXEL reserves the right to re-checki the dimension and weight of the Package/Goods.
  • PAXEL reserves the right to check the appropriateness of packaging to be delivered.
  • PAXEL reserves the right to refuse Goods/Packages which packaging is deemed by PAXEL as inappropriate or does not comply with PAXEL’s policy and the prevailing laws and regulations.
  • PAXEL is not liable for deliveries that are inconsistent with the statement and/or information stated and/or provided by the Sender through Gojek Application and/or included as any type of Prohibited Goods.
  • The security and packaging of the delivered Goods/Packages are the sole responsibility of the Sender.
  • PAXEL reserves the right to refuse a delivery if the waiting time for the pick-up process of Goods/Packageis more than 10 (ten) minutes.
  • The Sender agrees to provide the Sender’s and Recipient’s data information through Gojek Application in a complete and correct manner (name, city, sub-district, village, postal code and phone number).
  • The Sender waives PAXEL from any liabilities on penalties and/or compensation due to:
  1. Loss of Goods/Packages, if the Sender provides incorrect data information regarding the Recipient, however, the Goods/Packages have been received by the Recipient.
  2. The damage to the content of Package or Goods, in the event that there is no damage to the Package’s seal at the time of receipt by the Recipient.
  3. The damage to the content of Goods/Package, in the event of inconsistency between the actual Package/Goods and the description of Goods provided.
  4. Inconsistent statement, if the Sender provides statement on the content of Goods/Packages which is inconsistent with the type of goods mentioned on Gojek application.
  5. Any claims from other parties and/or the authorized parties, if the content of package delivered through PAXEL is not consistent with the statement from the Sender and then in contrary to the prevailing laws and regulations.
  6. Any delay, loss, damages, if any cost is incurred as a result of the Sender’s negligence and fault in complying with the obligations as regulated in these T&C and other provisions set out by PAXEL.
  • PAXEL reserves the right to collect and/or deliver the Goods/Packages through the routes, methods, procedures and networks owned by PAXEL.
  • PAXEL reserves the right to take steps deemed necessary after finding any violation to the provisions contained in these T&C immediately, including to perform the Delivery Standard regulated in these T&C.

 

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

  1. Prohibited Goods, including but not limited to:
    • Money (cash, coins, foreign currency money);
    • Narcotics, marijuana, morphine, other addictive products;
    • Pornography in any form;
    • Delivery with longer duration than the required transit time.
    • Living animals and plants;
    • Easily-broken foodstuffs and beverages requiring freezer or controlled environment;
    • Explosives, guns, weapons, and the parts of them;
    • Gambling devices and lottery tickets;
    • Goods controlled by the government;
    • Goods resulting from criminal acts, for example hot goods and so on; and/or
    • Other goods prohibited by the prevailing laws and regulations.
  2. Extraordinary Goods, including but not limited to:
    • Art works, including the works made or worked using skills, crafts or creative talents for sale, exhibition or collection, including but not limited to goods (and the parts of them) such as paintings, drawings, vases, carpets;
    • Movies, photo images, including photographic negative film, photographic chromes, photographic slides;
    • Commodities which are naturally fragile to damage, or have variable or uncertain market value;
    • Antique items, commodities showing fashion or mode from the past in which the history, age and scarcity are invaluable. These items include but not limited to furniture, eating utensils. glasses, and collection goods such as coins, stamps;
    • Glassware in the form of jewelries, including jewelry costumes, wrist watches and the parts of them, diamonds or precious stones (precious or semi-precious stones), industrial polished diamonds and jewelries made of precious metals;
    • Animal feathers, including but not limited to feather clothes, clothes with feathered trimming and leather.
    • Precious Metals, including but not limited to, gold and silver bars or powders, deposit or platinum (except as an integral part of electronic machines);
    • Prepaid Phone Card (Mobile Phone Voucher);
    • Stamps, excise upon liquor, stamp duty; and/or
    • Gold Coins (shall be packed with coin header or Safe-T Mailer and shall be kept away one another or wrapped in the layered materials.
  3. Valuable Goods and Documents, including but not limited to:
    • Ownership Certificate or Freehold Title Certificate (SHM) and Right to Build Certificate (HGB);
    • Proof of Motor Vehicle Ownership (BPKB), Pass Certificate, Passport;
    • Bank Certificate, Bond Deposit, Other Goods we define as Valuable Documents; and/or
    • Goods having value more than IDR 10,000,000 (ten million Rupiahs).
  4. Alcoholic beverages.
  5. Goods exceeding the vehicle loading capacity.

 

Delivery Cost

  • PAXEL has set the Service rate as stated on Gojek Aplication and inclusive of insurance premium on the Goods/Package.
  • The delivery fee imposed by PAXEL is inclusive of Value-Added TAX (VAT).

 

Ownership Warranty

  • The Sender warrants that the Goods/Packages submitted and/or delivered through PAXEL have comply in accordance with the provisions of the prevailing laws and regulations.
  • The Sender releases PAXEL from any form of claims from any parties upon violation to the ownership warranty of Goods/Package delivered through PAXEL.

 

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both in digital and printed media shall not be used and acknowledged by any parties and for any purposes, except with a written approval from PAXEL.

 

Compensation

  • PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:
  1. The damage, loss and/or defects to Goods are caused by the actual default and/or negligence of Hero and/or PAXEL;
  2. The Goods submitted by the Sender to Hero to be delivered have been completed with proper and appropriate packaging to prevent the Goods from being damaged due to reasonable movement of vehicles driven by Hero during the delivery; and
  3. there are no hidden defects to the Goods.
  • The sender shall submit claim application through customerservice@gojek.com or through phone to (021) 5084900 or through “Help” feature in Gojek Application, no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
  • PAXEL shall not be liable for any commercial, financial, other indirect damages caused by anything outside the control of PAXEL or other indirect losses including damages due to Force Majeure such as earthquake, natural disaster, riot, flood, epidemic, war, revolution, rebellion, Government policy and other causes outside the control of PAXEL.
  • PAXEL is cooperating with a third-party insurance service provider to provide insurance coverage for Goods/Packages during service. Provisions regarding the provision of insurance and compensation of services are fully regulated by the insurance service provider through the Term and Condition of PAXEL.
  • Guarantee for the provision of compensation as stated in the points is divided into several categories below:
  1. The sender is responsible for protecting the Goods/Packages with adequate insurance and covering the applicable premiums.
  2. Compensation for Goods/Packages which have been added to insurance by the Sender is in accordance with the applicable insurance provisions in PAXEL. If the sender does not add the insurance feature, then the compensation for lost or damaged Goods/Packages is a maximum of 10x (ten times) Shipping costs or the price of the goods is taken the lowest value with a maximum replacement value of Rp1,000,000 (One Million Rupiah).
  3. If the sender adds an insurance feature to the delivery of Goods/Packages, the compensation for lost or damaged is a maximum of IDR 10,000,000 (ten tens of millions of rupiah) or the lowest value of the goods will be taken.
  4. Especially for documents, the maximum compensation is IDR 100,000 (one hundred thousand rupiahs). For the document which has been insured, the compensation is IDR 2,000,000 (Two Million Rupiah) in accordance with the amount of the new document. The documents in this Term and Condition are KTP, Driver's License, Diploma, Certificate, Birth Certificate, Marriage Certificate, Marriage Certificate, Divorce Certificate, Death Certificate, including but not limited to contract documents and tender documents. PAXEL has the right to determine the category of documents that can be claimed by PAXEL.
  5. For the avoidance of doubt, the Sender and/or the Account Owner understands that PAXEL doesn’t act as an agent or representative of a third-party insurance service provider and is not a party to an agreement for the provision of insurance between the Sender and/or the Account Owner and third-party insurance service provider.

 

Complaints and Questions

If Sender has questions or complaints related to the goods or document delivered through PAXEL, the Sender may submit any questions or complaints through customerservice@gojek.com or via phone to (021) 5084900 or through “Help” feature in the Gojek Application.

 

Law and Dispute Settlement

  • All disputes arising from the performance of the T&C and services provided by PAXEL with the Sender will be settled by deliberation and amicable settlement, unless it is deemed necessary to proceed to legal procedures and the laws and regulations applicable in Indonesia.
  • The Dispute Settlement as set out in this point, upon the services and T&C regulated, is determined and set by PAXEL to be settled through the jurisdiction of East Jakarta District Court.

 

Other Provisions

  • These T&C are regulated and interpreted by the laws applicable in Indonesia.
  • The Sender agree that PAXEL reserves the rights to terminate these T&C immediately after the it is declared that there is a violation to these T&C. For the avoidance of doubt, the termination of these T&C shall not oblige PAXEL to provide compensation or indemnification in any form as long as the Sender uses PAXEL delivery services. PAXEL and Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent it is required to terminate these T&C without any prior court decision.
  • In the event that one of the provisions of these T&C becomes invalid or unenforceable, then the other provision will not be affected.
  • PAXEL may amend, revise, modify these T&C at any time in accordance with the business necessity required by PAXEL.

Terms & Conditions

EFFECTIVELY SINCE DECEMBER 20, 2021

 

The Term and Condition as set out below (hereinafter referred to as “T&C”) apply, are agreed and considered as accepted and/or consented by User as the goods sender (“Sender”) at the time you use PAXEL services (as defined below) for Inter-City and Intra-City Goods and/or Package delivery process (“Service”).

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
  • PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

Definition

Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations. 

Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.

“PAXEL Account” is a media or platform for recording transactions using PAXEL delivery services.

Account Owner” shall mean Application User registered on the application system of PAXEL. 

Sender” shall mean a person registered in the Application of PAXEL as the party that sends Goods/Packages.

Receiver” shall mean a person registered in the Application of PAXEL as a party that accepts Goods/Packages. In the process of delivering Goods/Packages, the Sender and the Receiver are inseparable circumstances from the use of PAXEL delivery services.

COP or Cash on Pick Up” shall mean a payment option using cash money paid by the sender for Delivery.

“Shipping Cost” shall mean the fee paid by the Sender for delivery Goods/Packages by PAXEL.

Paxel Credit” shall mean a balance whose value is equal to Rp. 1, - which can be used as a means of payment in the process of delivery of Goods/Packages using PAXEL’s application. 

Top Up Credit” shall mean the addition of the balance amount in Paxel Credit made by inter-bank transfer system (via ATM/Internet Banking), addition via Hero and other media cooperating with PAXEL.

Goods/Packages Provisions

Package size and weight limitation

a. The Package size and weight limitation consist of three (3) types, namely: 

i. Small size

  • Dimensional limitation : 20cm x 20cm x 8cm
  • Weight limitation :5 (five) kilogram

ii. Medium size 

  • Dimensional limitation : 35cm x 22cm x 12cm
  • Weight limitation : 5 (five) kilogram

iii. Big size

  • Dimensional limitation : 35cm x 30cm x 25cm
  • Weight limitation :5 (five) kilogram

The permitted deviation is 500gram from the weight limitation. 

b. Packaging
The sender must pack the goods properly, properly and in a closed state. For the avoidance of doubt, the location referred to in these T&Cs is to hold for 14 hours at room temperature (20 °C to 25 °C) to ensure the safe condition of the goods during the PAXEL shipping process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging.

c. Proof of pick-up
Sender agrees to put the Sender’s digital signature as a part of the proof of pick-up by Hero.

d. Pick-up and delivery time
PAXEL's time limit for picking up or delivering Goods/Packages is according to the schedule stated in the PAXEL application.

e. Type of Good
Sender is not allowed to send the type of Goods listed in the Prohibited Goods (as regulated below).

General Provisions

  • PAXEL reserves the rights to know the content of the Goods/Packages delivered by the Sender.
  • PAXEL reserves the right to check the Goods/Packages and put the bubble wrap to the Goods/Packages that are included in the category of fragile which have not been properly packaged by the customer based on confirmation from the User.
  • PAXEL reserves the right to re-checking the dimension and weight of the Package/Goods.
  • PAXEL reserves the right to check the appropriateness of packaging to be delivered.
  • PAXEL reserves the right to refuse Goods/Packages which packaging is deemed by
  • PAXEL as inappropriate or does not comply with PAXEL’s policy and the prevailing laws and regulations.
  • PAXEL is not liable for deliveries that are inconsistent with the statement and/or information stated and/or provided by the Sender through PAXEL Application and/or included as any type of Prohibited Goods.
  • The security and packaging of the delivered Goods/Packages are the sole responsibility of the Sender.
  • PAXEL will process customer orders (pick up) after the order data is entered or received by the PAXEL system.
  • PAXEL reserves the right to refuse a delivery if the waiting time for the pick-up process of Goods/Packages more than 10 (ten) minutes.
  • The Sender agrees to provide the Sender’s and Recipient’s data information through PAXEL Application in a complete and correct manner (name, city, sub-district, village, postal code and phone number).
  • The Account Owner for any reason has no right to ask for the return in total and/or some of the remaining Paxel Credit which added by inter-bank transfer system (via ATM/Internet Banking), addition via Hero, and other media cooperating with PAXEL.
  • The Account Owner, Sender and Receiver are aware that the Shipping Fee for successful delivery in the PAXEL system and the Goods/Packages have been picked up by PAXEL cannot be returned either in part or in whole and/or converted in any form.
  • The Sender waives PAXEL from any liabilities on penalties and/or compensation due to:
  1. Loss and delay of the Goods/Packages, if the sender incorrectly provides the Receiver's information data but the Goods/Packages have been received by the Receiver.
  2. Claims from other parties and/or the authorities, if the contents of the Goods/Packages sent via PAXEL are not in accordance with the statement from the Sender and contrary to the applicable laws and regulations.
  3. All costs incurred caused by negligence and/or error by the Sender in fulfilling obligations under these T&C's and other provisions stipulated by PAXEL.
  4. PAXEL is responsible for making compensation for damage and/or loss of the Goods/Packages in accordance with the nominal specified in these Terms and Conditions.
  • PAXEL reserves the right to collect and/or deliver the Goods/Packages through the routes, methods, procedures and networks owned by PAXEL.
  • PAXEL reserves the right to take steps deemed necessary after finding any violation to the provisions contained in these T&C immediately, including to perform the Delivery Standard regulated in these T&C.

Compensation

PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:

  • The damage, loss and/or defects to Goods are caused by the actual default and/or negligence of PAXEL;
  • The Goods submitted by the Sender to Hero to be delivered have been completed with proper and appropriate packaging to prevent the Goods from being damaged due to reasonable movement of vehicles driven by Hero during the delivery; there are no hidden defects to the Goods.
  • The sender shall submit claim application through PAXEL WhatsApp business at 085574670318 no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
  • PAXEL shall not be liable for any commercial, financial, other indirect damages caused by anything outside the control of PAXEL or other indirect losses including damages due to Force Majeure such as earthquake, natural disaster, riot, flood, epidemic, war, revolution, rebellion, Government policy and other causes outside the control of PAXEL.
  • PAXEL is cooperating with a third-party insurance service provider to provide insurance coverage for Goods/Packages during service. Provisions regarding the provision of insurance and compensation of services are fully regulated by the insurance service provider through the Term and Condition of PAXEL.
  • Guarantee for the provision of compensation as stated in the points is divided into several categories below:
  1. The sender is responsible for protecting the Goods/Packages with adequate insurance and covering the applicable premiums. 
  2. Compensation for Goods/Packages which have been added to insurance by the Sender is in accordance with the applicable insurance provisions in PAXEL. If the sender does not add the insurance feature, then the compensation for damaged Goods/Packages caused by Paxel's negligence is as the price of the Goods with maximum value of Rp1,000,000 (One Million Rupiah). 
  3. If the sender adds an insurance feature to the delivery of Goods/Packages, the compensation for lost or damaged is as the price of the Goods with maximum value of IDR 10,000,000 (ten tens of millions of rupiah). 
  4. PAXEL provides a special Safe Food Guarantee ("JMA") feature to protect 3 (three) categories of Goods/Packages; (i) Frozen Food; (ii) Perishable Food; (iii) Non-Perishable Food. The sender could add the feature and be charged a fee to get special services for the 3 (three) categories of goods/packages. If the Sender has added the JMA feature and there is damage and/or loss to the Package/Goods, directly with no completion of the terms and conditions for the claim specified by PAXEL, the replacement is up to a maximum of Rp. 1,000,000,- (One Million Rupiah).
  5. For replacement of lost or damaged valuable documents (KTP, driver's license, diploma, birth certificate, marriage certificate, marriage book, divorce certificate, death certificate, including but not limited to contract documents or tender documents) is the cost of making or re-issuing documents with a maximum nominal value of IDR 1,000,000 (one million Rupiah). If the sender adds an insurance feature to the document delivery as referred to in this point, the replacement is a maximum of Rp. 2,000,000,- (two million Rupiah).
  6. For the avoidance of doubt, the Sender and/or Account Owner understands that PAXEL does not act as an agent or representative of a third party insurance service provider and is not a party to an agreement for the provision of insurance between the Sender and/or Account Owner and a third party insurance service provider. The Sender, Receiver and/or Account Owner agrees to follow the terms governed by PAXEL insurance.

PAXEL reserves the right to determine the valuable goods and valuable documents as long not violate the Law.

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

  1. Narcotics, psychotropic substances, and other prohibited drugs;
  2. Explosive goods;
  3. Items that are easily burned;
  4. Goods that are easily damaged and can pollute the environment;
  5. Other items in accordance with the law and regulations are declared prohibited;
  6. Living things; animals.
  • By continuing to uphold the values of PAXEL, we refuse delivery of alcoholic drinks.
  • Goods exceeding the vehicle loading capacity.

Delivery Cost

  • PAXEL has set the Shipping Costs for the Service as stated on the PAXEL platform.
  • The delivery fee imposed by PAXEL is inclusive of Value-Added TAX (VAT).
  • The payment of delivery cost which use transfer methods by Payment Gateway returnable and automatically converted into Paxel Credit.
  • PAXEL may make changes to the Shipping Fees for the Service at any time according to PAXEL's needs.

Ownership Warranty

  • The Sender warrants that the Goods/Packages submitted and/or delivered through PAXEL have comply in accordance with the provisions of the prevailing laws and regulations.
  • The Sender releases PAXEL from any form of claims from any parties upon violation to the ownership warranty of Goods/Package delivered through PAXEL

PAXEL Account Ownership Warranty

  • The Account Owner warrants that the use of the account is correct and does not violate the norms of decency and/or prevailing laws and regulations.
  • The Account Owner warrants and release PAXEL from all claims for misuse of the PAXEL Account.
  • PAXEL has the right to take actions deemed necessary directly without any consent of the Account Owner in the event of misuse of the PAXEL Account.

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both in digital and printed media shall not be used and acknowledged by any parties and for any purposes, except with a written approval from PAXEL.

Complaints and Questions

If Sender has questions or complaints related to the goods or document delivered through PAXEL, the Sender may submit any questions or complaints through PAXEL’s Instagram or through phone to Paxel WhatsApp business at 085574670318.

Law and Dispute Settlement

  • All disputes arising from the performance of the T&C and services provided by PAXEL with the Sender will be settled by deliberation and amicable settlement, unless it is deemed necessary to proceed to legal procedures and the laws and regulations applicable in Indonesia.
  • The Dispute Settlement as set out in this point upon the services and T&C regulated, is determined and set by PAXEL to be settled through the jurisdiction of East Jakarta District Court. 

Other Provisions

  • These T&C are regulated and interpreted by the laws applicable in Indonesia.
  • The Sender agree that PAXEL reserves the rights to terminate theseT&C immediately after the it is declared that there is a violation to these T&C. For the avoidance of doubt, the termination of these T&C shall not oblige PAXEL to provide compensation or indemnification in any form as long as the Sender uses PAXEL delivery services. PAXEL and Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent it is required to terminate these T&C without any prior court decision.
  • In the event that one of the provisions of these T&C becomes invalid or unenforceable, then the other provision will not be affected.
  • PAXEL may amend, revise, modify these T&C at any time in accordance with the business necessity required by PAXEL.

Term and Condition

EFFECTIVELY SINCE AUGUST 1, 2021

 

These Terms and Conditions as set forth below (hereinafter referred to as “T&C”) are in effect, mutually agreed, and deemed to have been accepted and / or agreed by you as a PAXEL Locker (“PaxelBox”) user when you use any shipping, leasing, and pickup services using PaxelBox (as defined below) for the safekeeping of Goods / Packages in PaxelBox (“Service”).

Whereas

  • PT Paxelbox Digital Unggul (“Company”) is a company incorporated under the laws of the Republic of Indonesia.
  • Paxelbox is a company holding a license to supply and distribute storage lockers under the PaxelBox trademark.

Definitions

Locker/PaxelBox” shall mean the compartment or storage of Goods/Packages used by the PaxelBox User for shipping, leasing, and pickup purposes.

 “Goods/Packages” shall mean any goods, letters, documents and some types of goods that can be stored by the User in the PaxelBox unit pursuant to these T&C and the applicable legislative regulations.

User” shall mean the owner of a PAXEL application account or a User who does not have a PAXEL application account but uses the shipping, leasing, and pickup services in PaxelBox.

Location” shall mean the PaxelBox ID code and area.

Operating Hour(s)” shall mean the time of using PaxelBox for 24 hours or in accordance with the operating hours that apply in such area where PaxelBox is located.

Operating Day(s)” shall mean any day(s) on which Paxelbox is used, i.e. from Monday to Sunday, or in accordance with the operating days that apply in such area where PaxelBox is located.

Fees” shall mean a certain amount of money incurred for using PaxelBox.

Terms of Using PaxelBox

  1. PaxelBox Slot Limits 
    There are 4 (four) types of Locker slot sizes :
    • Small size :  12 x 47.5 x 47.5 cm
    • Medium size : 24 x 47.5 x 47.5 cm
    • Large size : 36 x 47.5 x 47.5 cm
    • Very large size : 59 x 47.5 x 47.5 cm
  2. Packaging of Goods/Packages 
    The User must ensure that the Goods/Packages are in a good and proper condition and are not dangerous during the process of shipping, leasing and pickup in PaxelBox. PaxelBox will not be held liable for any damages to Goods/Packages caused by the User's negligence or any packaging errors.
  3. Types of Goods
    The User shall be prohibited from storing any types of Goods/Packages that are explosive and/or violate the applicable legislative regulations.

General Terms 

  • PaxelBox shall be entitled to check the Goods/Packages in the event that there is any indication of misuse of the PaxelBox.
  • PaxelBox shall not be held liable for the shipping, leasing and pickup by the User of any Goods/Packages that are prohibited according to these T&C.
  • The security and packaging of the Goods/Packages are the full responsibility of the User.
  • PaxelBox reserves the right to take any steps deemed necessary in terms of any violation commited by the User of the provisions contained herein, including to apply the PaxelBox usage standards as set out in these T&C.
  • In the event that the User cancels after the transaction has been successful for the PaxelBox order, the User agrees that the Fees which has been deducted from the order cannot be refunded in cash, paxel credit and/or to the Payment Gateway.

Warranties of Ownership of the Goods/Packages 

  • The User warrants that the goods/packages on the PaxelBox do not conflict with the applicable laws and regulations and also is not prohibited goods/packages, including:
  1. Narcotics, psychotropics, and other illegal drugs;
  2. Explosive items;
  3. Combustible goods;
  4. Items that are easily damaged and can pollute the environment;
  5. Goods that violate decency;
  6. Living things;
  7. Goods prohibited by aviation rules;
  • Goods that can be damaged both in nature and physically the Goods themselves due to certain temperatures.
  • Items that exceed the slot locker capacity.
  • The User will hold PaxelBox harmless against any claims and demands filed based on any use of PaxelBox in contrary to the provisions of these T&C.
  • The User will defend and hold PaxelBox harmless from and against any claims filed by any party based on a violation of warranty of ownership of the Goods/Packages shipped via PaxelBox.
  • The User will defend and hold PaxelBox harmless from and against any claims and demands based on the abandonment and/or loss of the Goods/Packages due to the User’s negligence.

The User’s Warranties of the Use of PaxelBox  

  • The User warrants that PaxelBox is used properly and does not violate the norms of decency and/or the applicable legislative regulations.
  • The User warrants that they will hold PaxelBox harmless against any claims filed based on any misuse of PaxelBox.
  • PaxelBox shall be entitled to immediately take any actions deemed necessary without obtaining prior consent form the User in the event of misues of PaxelBox.

Intellectual Property Rights

All designs, logos, brands, photos and images relating to PaxelBox made by both digital and print media shall not be used and acknowledged by any party and for any purpose, unless agreed otherwise in writing by PaxelBox.

Indemnification

PaxelBox will not be responsible for any commercial, financial and other indirect losses suffered by the User due to any events occurred beyond the reasonable control of PaxelBox or for any other indirect losses including damages that occur due to Force Majeure such as earthquakes, natural disasters, riots, floods, epidemics, wars, coups, rebellions, government policies and other similar events.

Complaints or Inquiries

If the User has any inquiries or complaints about the use of PaxelBox, they may submit those inquiries or complaints via PaxelBox WhatsApp business at 0855-7477-0318.

Governing Law and Dispute Resolution

  • All disputes arising out of the performance of these T&C and services between PaxelBox and the User shall be resolved by deliberation aimed at reaching a consesus, unless there are any other matters deemed necessary to proceed in the next process through legal channels and under the relevant legislative regulations prevailing in the territory of the Republic of Indonesia.
  • Any such dispute as provided for in this section arising out of the performance of services and these T&C that are regulated, determined and set out by PaxelBox shall be referred to the jurisdiction of the East Jakarta District Court.

Miscellaneous Provisions

  • These T&C shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
  • The User agrees that PaxelBox has the right to terminate these T&C with immediate effect upon a violation by the User of any provisions hereof. For the avoidance of doubt, termination of these T&C shall not require PaxelBox to pay any compensation to the User to the extent that the User uses the PaxelBox delivery service. PaxelBox and the User expressly agree to waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that it is required to terminate these Terms without a court decision.
  • If any of the provisions hereof shall become invalid, illegal or unenforceable, the other provisions shall not be affected thereby.
  • PaxelBox may amend, revise, and modify these T&C at any time according to its business needs.

Electronic Cash on Delivery (eCOD)

EFFECTIVELY SINCE JANUARY 1, 2021

 

A. Scope of Services

  1. Sender and Consignee (collectively referred to as the “Users”) will use Paxel delivery service using electronic Cash on Delivery (eCOD) payment method for the need of Users.
  2. Users will use Paxel delivery service in accordance with each Term and Conditions we have set.
  3. In the event that Users will use eCOD method, Paxel will accommodate the payments from Consignees.
  4. Users shall provide any information required in the use of this delivery service, and ensure that every information and statement provided is valid and true. Paxel shall not bear any responsibility for any violation and noncompliance to law, and other conditions that do not comply with Terms and Conditions set out by Paxel.

 

B. Goods/Packages Collection and Picking-up

  1. Users shall provide a full and complete address for Goods/Packages Collection to Paxel Account and ensure that the address for Goods/Packages Collection is the Consignee’s address;
  2. Goods/Package to be sent by Users shall be packed in sealed packaging in advance in a good and reasonable manner and complying to goods delivery safety and feasibility standard and has been provided with the consignee’s data, including but not limited to, full address and phone number;
  3. Users agree and understand that transactions on Goods/Package delivery which does not use eCOD method cannot be canceled.
  4. Paxel will conduct Quality Control (QC) to the entry result in the system physically on the label (Consignee’s Name, Address, Destination, Payment Method)
  5. In the event that after Quality Control, there are differences in information on Goods/Packages such as information on weight, size, dimension, or otherwise with those provided by the Consignees in Paxel Account, then, Paxel reserves the rights to make an adjustment to this, including but not limited to the rate imposed by informing the Sender in advance.

 

D. Goods/Packages Delivery and Handover

  1. Paxel will handover Goods/Packages directly to the Consignees pursuant to the names and address stated in Airwaybill.
  2. The conditions for Goods/Packages delivery will still refer to the general Terms and Conditions in using Paxel delivery services.
  3. In terms of delivery transactions using eCOD feature, Users agree and understand that Goods/Packages can be handed over after the Consignee has successfully made payment in accordance with eCOD amount.
  4. If Consignee refuses the Goods/Packages due to goods/packages non-compliance, then the Consigneee will contact the Sender, and the Shipment will be returned by the branch to the Sender's address.
  5. In the event that the Consignee has received the shipment and made a payment, but it is known that the contents of Goods/Packages are not in conformity, then the Consignee shall immediately contact the Sender.
  6. Users agree and understand that Paxel will only do delivery with a maximum of 2x (two) delivery attempts,
  7. The Sender agrees and understands that any arising costs including but not limited to the Goods Return Cost in case of delivery failure due to any reasons will be fully borne by the Sender

 

D. Delivery, Return, and Insurance Cost

  1. The Goods/Package delivery cost via Paxel is in accordance with the delivery costs stated on the Paxel application. Users are subject to VAT tax of 1% of Delivery Cost;
  2. For each delivery transaction using the eCOD method, Users will be charged an eCOD Fee of 3% of the delivery cost amount;
  3. If delivery is failed, Paxel will return the Package to the Sender's address. In this case, the Sender agrees and understands that any costs arising from the transaction will be the Sender’s sole responsibility including but not limited to the Goods/Packages return cost to the sender.
  4. Without prejudice to these provisions, all provisions regarding compensation, goods insurance and returns for delivery will still refer to the general Terms and Conditions in the use of Paxel delivery services.

 

E. Payment Method and eCOD Fund Disbursment 

  1. Users agree that the payment is made using eCOD method not in cash. eCOD in this transaction is electronic cash on delivery, in which the delivery costs will be billed to the Consignee.
  2. Payment as set out in point 1 of this provision, can be made by the Consignee through an Application that has been registered in the Consignee's account.
  3. In the event that the Consignee does not have an Account or the Consignee is not at the delivery location, the payment can be made through other digital payments by using the QR Code that will be given by Hero.
  4. In the event that the delivery fails not due to Paxel's fault and/or negligence, the arising costs including but not limited to the cost of returning the goods are the responsibility of the sender.

Terms & Conditions for Paxel Instant Multidrop

EFFECTIVELY SINCE NOVEMBER, 1st 2021

 

Paxel Instant Multidrop is a delivery service for more than one delivery point in one shipment (“Service”) These Terms and Conditions as set forth below (hereinafter referred to as “T&C”) are in effect, mutually agreed, and deemed to have been accepted and / or agreed by you at the time you use PAXEL services (as defined below) for goods and/or package delivery process.

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
  • PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

Definition

Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations.

Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.

Partner” shall mean PAXEL's partner in charge of picking up and/or delivering Goods/Packages.  In this case PAXEL cooperates with third party service providers in providing the Paxel Instant Multidrop Service.

“PAXEL Account '' is a media or platform for recording transactions using PAXEL delivery services.

Account Owner” shall mean Application User registered on the application system of PAXEL. 

“Sender '' shall mean a person registered in the Application of PAXEL as the party that sends Goods/Packages.

Receiver” shall mean a person registered in the Application of PAXEL as a party that accepts Goods/Packages. In the process of delivering Goods/Packages, the Sender and the Receiver are inseparable circumstances from the use of PAXEL delivery services.

“Shipping Cost” shall mean the fee paid by the Sender for delivery Goods/Packages by PAXEL.

Goods/Packages Provisions

  • Package Size

The package weight limitation is 5kg. The permitted deviation is 500gram from the weight limitation. 

  • Package Dimension

Package dimensional limitation: 35cm x 30cm x 20cm

  • Packaging

The sender shall pack its Goods appropriately, properly and in closed condition to protect the Goods during the delivery process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging.

  • Type of Good

Senders are not allowed to send the type of Goods listed in the Prohibited Goods (as regulated below).

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

Prohibited items/goods, but not limited to:

  • Money (Cash, Coins, Foreign Currency);
  • Narcotics, psychotropic substances, and other prohibited drugs;
  • Any form of pornography;
  • Living things; Animals;
  • Food and or raw materials that can easily damage and beverages that requires storage facilities in controlled environments;
  • Explosive goods, firearms, weapon and or any of the part that is related;
  • Gambling goods and/or lottery tickets;
  • Items that is controlled by the government;
  • Items that is related to any act of crime, such as stolen goods; and/or
  • Other items in accordance with the law and regulations are declared prohibited.

Other goods, but not limited to:

  • Work of arts, including the work that is created by using creativity, feelings and talent to be sold, shown and to be collected;
  • Movie and image as result of photography;
  • Commodity that naturally easily damaged and/or has subjectivity market value;
  • Antiquity;
  • Glassware, including jewelry and other item/goods that is categorized as valued goods;
  • Animal fur, but not limited to furred and leathered apparel;
  • Stamps and tax for alcoholic beverages.

High value items/goods and documents, but not limited to;

  • Certificate of ownership;
  • Vehicle ownership documents, graduation certificates, passport;
  • Bonds bank deposits and/or any other document that PAXEL declare as valuable documents;
  • Cheque and/or transfer form;
  • Item/good that is valued more than Rp10.000.000 (ten million rupiah);
  • Alcoholic beverages;
  • Item/good that exceed the vehicle delivery capacity.

Delivery Cost

  • PAXEL has set the Delivery Cost for such Service provided as stated in the PAXEL platform.
  • Delivery Fee for Paxel Instant Multidrop Service shall include Value Added Tax (VAT).
  • PAXEL may make changes to the Shipping Fees for the Service at any time according to PAXEL's needs.

Goods Ownership Warranty

  • The Sender and the Recipient warrant that the Goods/Packages delivered and/or sent through the Paxel Instant Multidrop Service have good resistance to the contents/natures and to the packaging thereof.
  • The Sender and the Recipient warrant that the Goods/Packages delivered and/or sent through the Paxel Instant Multidrop Service are in accordance with the provisions of Paxel Instant Multidrop delivery standards and the prevailing laws and regulations.
  • The Sender releases PAXEL from all forms of claims filed by any party for violation of the Goods/Package ownership warranty with respect to any Goods/Package sent by using the Paxel Instant Multidrop Service. 

Paxel Account Ownership Warranties

  • The Account Owner warrants that the Account is used properly and does not violate the norms of decency and/or the prevailing laws and regulations.
  • The Account Owner warrants and releases PAXEL from all claims for misuse of the Paxel Account.
  • PAXEL shall reserve the right to immediately take any actions it deems necessary without obtaining the approval of the Account Owner in the event of misuse of the Paxel Account. 

Intellectual Property Rights

All designs, logos, brands, photos and images related to the Paxel Instant Multidrop Service, whether digital or printed, shall not be used and acknowledged by any party and for any purpose, unless there is a written approval from PAXEL and the service operators. 

Compensation

  • Cost that are shown on the application already include the compensation guarantee up to Rp10.000.000 (ten million Rupiah) if there’s any damage and/or missing.
  • PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:
  • The sender shall submit a claim application through PAXEL’s Instagram or through the phone to PAXEL WhatsApp business at 085574670318 no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
  • PAXEL shall not be held responsible for any commercial, financial and other indirect losses including losses caused by any matters occur beyond PAXEL's control or other indirect losses, including for any damage that may arise due to events of Force Majeure such as earthquakes, natural disasters, riots, floods, epidemics, wars, coups, rebellions, Government policies and other causes that occur beyond the ability of PAXEL.
  • Specific for documents, the maximum compensation is Rp100.000,- (one hundred thousand Rupiah). For the documents that are covered by additional insurance, the maximum compensation is Rp2.000.000 (Two Million Rupiah) or in accord with the new document submission fee. Documents such as; ID Card, Driving License, Graduation certificate, Birth certificate, Marriage certificate, Divorce certificate, Statement of Death, but not limited to contract or tender documents. PAXEL has the right to determine which document is covered or not.
  • For the avoidance of doubt, the Sender and/or the Account Owner understands that PAXEL is not acting as an agent or representative of the third party insurance service provider and is not a party to an agreement for the provision of insurance entered into by and between the Sender and/or the Account Owner and the third party insurance service provider.

Complaints or Questions

If the Sender has questions or complaints regarding the delivery of goods or documents through Paxel Instant Multidrop, the Sender may submit such questions or complaints via PAXEL's Instagram account or through PAXEL's whatsapp business number at 085574670318.

Governing Law and Dispute Resolution

  • Any disputes arising from the implementation of these T&Cs and the services provided between Paxel Instant Multidrop and the Sender shall be resolved amicably, unless there are any other matters deemed necessary to be continued in the next process through legal channels under the laws and regulations prevailing within the territory of Indonesia.
  • Such Dispute Resolution as set out in this point regarding services and T&Cs that are regulated, determined and stipulated by PAXEL shall be resolved by the East Jakarta District Court. 

Miscellaneous

  • These T&Cs shall be governed by and construed in accordance with the applicable Indonesian law.
  • The Sender agrees that PAXEL shall be entitled to terminate these T&Cs as soon as it is found that a violation of these T&Cs has occurred. For the avoidance of doubt, the termination of these T&Cs shall not oblige PAXEL to compensate or indemnify in any form whatsoever as long as the Sender uses Paxel Instant Multidrop delivery service. PAXEL and the Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that it is necessary to terminate these T&Cs without a court decision.
  • In the event that any of the provisions of these T&Cs become invalid or uneforceable, any other provisions hereof shall not be affected.
  • PAXEL may amend, revise, and modify these T&Cs from time to time according to business needs required during the provision of the Paxel Instant Multidrop service.

Terms and Conditions

The terms and conditions as set forth below (hereinafter referred to as “T&C”) apply, are agreed upon, and are deemed to have been accepted and / or approved by you as the sender (“Sender”) when you use the PaxelBig service (as defined below) for the process of delivering the Goods and/or Packages within cities and intercities (“Service”).

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the laws of the Republic of Indonesia. 
  • Paxel is a courier company with a Postal and application-based operation permit that has been registered and has obtained permission from the Ministry of Communication and Information Technology of the Republic of Indonesia. 
  • PaxelBig is a delivery service for goods of certain sizes and weights as further regulated in these T&C. 

Definitions

Goods/Packages” shall mean any types of goods that can be delivered by PaxelBig in accordance with these T&Cs and the prevailing laws and regulations. 

Driver” shall mean Paxel's partner in charge of picking up and/or delivering Goods/Packages. In this case PAXEL cooperates with third party service providers in providing the PaxelBig Service.

Paxel Account” shall mean a media or platform for recording any transactions using PAXEL’s PaxelBig delivery service. 

Account Owner” shall mean an Application User registered in the PAXEL application system.

Sender” shall meana party whose name is writtenin the PAXEL Application as the party sending the Goods/Package.  

Recipient” shall mean a party whose name is written in the PAXEL Application as the party receiving the Goods/Package. 

Delivery Fee” shall mean the fee to be paid by the Sender for the delivery of the Goods/Package delivered by PaxelBig. 

 

Conditions for Goods/Packages

  • Size limitation

The size limit for a Package per Service shall be 10 kg to 20 kg. The deviation allowed is 500grams from the Goods/Package weight limit.

  • Dimension limitation

The dimension limitation for a Package per Service shall be a maximum of 80cm on one side.

  • Packaging

The sender shall pack the Item in a proper and closed manner in order to protect such Item during the delivery process. PaxelBig shall not be responsible for any damage to the Item caused by incorrect or inadequate packaging.

  • Pick-up and delivery time

The time limit for the Driver to pick up or deliver Goods/Packages shall be within 08.00 – 22.00.

  • Types of Items

The Sender shall not send any types of Items listed in the Prohibited Items (as set out below).

General Terms

  • PAXEL shall reserve the right to know the contents of the Items sent by the Sender.
  • PAXEL shall reserve the right to re-check the dimensions and weight of the Goods/Package.
  • PAXEL shall reserve the right to charge a reasonable additional fee in the event that the Sender does not provide any detailed information regarding the condition of the Goods/Package.
  • PAXEL shall reserve the right to check the suitability of the packaging to be sent by using the PaxelBig Service.
  • PAXEL and/or the Driver shall reserve the right to refuse any Goods/Packages whose packaging is deemed unfit and/or not in accordance with PAXEL’s policies and the prevailing laws and regulations.
  • PAXEL shall not be held responsible for any delivery not in accordance with the statement and/or information stated and/or provided by the Sender throughthe PaxelBig Service and/or including any types of Prohibited Items.
  • The security and packaging of the Goods/Packages sent by using the PaxelBig Service shall become the full responsibility of the Sender.
  • PAXEL shall reserve the right to refuse any delivery in the event that the waiting time for the Goods/Package pick-up process is more than 10 (ten) minutes.
  • The Sender agrees to provide complete and correct information on the Sender and Recipient data through the PaxelBig platform (name, address, city, sub-district (kecamatan), urban village (kelurahan), postal code and phone number).
  • The Sender and the Recipient in this case have agreed that for the delivery of any Goods/Packages in the form of frozen food, perishable food and non-perishable food, PaxelBig does not provide a freezer at the transit location during the delivery process.
  • The Sender agrees to properly pack the Goods/Packages, especially frozen food, perishable food and non-perishable food. The Sender shall be responsible for any damage occur to the contents of the Goods/Package.
  • The Sender shall release PAXEL from any liabilities for fines and/or compensation in any case due to:
  1. Loss of a Goods/Package, in the event that the Sender incorrectly provides information on the Recipient data; however, the relevant Goods/Package has been received by the Recipient.
  2. Damage to the contents of the Goods/Package, in the event that there is no damage to the seal on the Package when it is received by the Recipient.
  3. Damage to the contents of the Item of Package, in the event thatthere is a discrepancy between the actual contents of the Goods/Package and the description of the Item as written in the application.
  4. Non conformity of the statement, in the event that the Sender provides a statement on the contents of the Goods/Package that does not conform to the type of goods written in the PaxelBig application.
  5. Claims filed by any other parties and/or the authorities, in the event that the contents of the packaging sent through PAXEL do not conform to the statement provided by the Sender and conflict with the prevailing laws and regulations.
  6. Any delay, loss, and damage, in the event that there are costs arising from any negligence and error made by the Sender in fulfilling their obligations as set out in these T&Cs and any other provisions stipulated by PAXEL.
  • PAXEL shall reserve the right to pick up and/or deliver the Sender’s Goods/Package through any channels, methods, procedures and networks owned by PAXEL.
  • PAXEL shall reserve the right to immediately take any steps it deems necessary after it becomes aware of a violation of any provisions contained in these T&Cs, including to implement the delivery standards stipulated in these T&Cs.

Prohibited Items

PAXEL does not accept any delivery of the following Goods/Packages that are prohibited by the terms of PaxelBig Service and by Law No. 38 of 2009 concerning Post: 

  1. Narcotics, psychotropics, and any other illegal drugs;
  2. Explosive Goods;
  3. Combustible materials;
  4. Items that are perishable and can pollute the environment;
  5. Items that violate decency; and/or
  6. Any other items which according to the laws and regulations are prohibited.
  • Living things; animals.
  • While upholding the PAXEL's values, we refuse to deliver any alcoholic beverages.
  • Any Goods exceeding the vehicle's carrying capacity.

Delivery Fee

  • PAXEL has set the Delivery Fee for such Service provided as stated in the PAXEL platform.
  • Delivery Fee for PaxelBig Service shall include Value Added Tax (VAT).
  • PAXEL may make changes to the Shipping Fees for the Service at any time according to PAXEL's needs.

Goods Ownership Warranty

  • The Sender and the Recipient warrant that the Goods/Packages delivered and/or sent through the PaxelBig Service have good resistance to the contents/natures and to the packaging thereof.
  • The Sender and the Recipient warrant that the Goods/Packages delivered and/or sent through the Paxel Big Service are in accordance with the provisions of PaxelBig delivery standards and the prevailing laws and regulations.
  • The Sender releases PAXEL from all forms of claims filed by any party for violation of the Goods/Package ownership warranty with respect to any Goods/Package sent by using the PaxelBig Service. 

Paxel Account Ownership Warranties

  • The Account Owner warrants that the Account is used properly and does not violate the norms of decency and/or the prevailing laws and regulations.
  • The Account Owner warrants and releases PAXEL from all claims for misuse of the Paxel Account.
  • PAXEL shall reserve the right to immediately take any actionsit deems necessary without obtaining the approval of the Account Owner in the event of misuse of the Paxel Account. 

Intellectual Property Rights

All designs, logos, brands, photos and images related to the PaxelBig Service, whether digital or printed, shall not be used and acknowledged by any party and for any purpose, unless there is a written approval from PAXEL. 

Compensation

PAXEL shall be responsible for compensating for any loss suffered by the Sender or the Recipient due to damage to and/or loss of the Goods/Package in the event that: 

  1. any damage to, loss of and/or defects in suchItem are caused by an error and/or negligence by the Driver and/or as a result of providing the PaxelBig Service;
  2. the Goods handed-over by the Sender to the Driver for delivery has been equipped with good and proper packaging to prevent any damage to the Item caused by the normal movement of the vehicle driven by the Driver during delivery; and
  3. Any defects that may arise in the Item are not hidden defects.
  • The Sender shall submit their claim through PAXEL's Instagram account or through PaxelBig's whatsapp business number at 085574670318 no later than 3 (three) calendar days after the date of receipt of the Goods/Package by the Recipient.
  • PAXEL shall not be held responsible for any commercial, financial and other indirect losses including losses caused by any matters occur beyond PAXEL's control or other indirect losses, including for any damage that may arise due to events of Force Majeure such as earthquakes, natural disasters, riots, floods, epidemics, wars, coups, rebellions, Government policies and other causes that occur beyond the ability of PAXEL.
  • In providing the PaxelBig Service, PAXEL cooperates with a third party insurance service provider to provide protection for Goods/Packages during service. Provisions for providing insurance and reimbursement services are fully regulated by the relevant insurance service provider.
  • Such compensation as referred to in this point shall be divided into the following categories:
  1. The Sender shall be responsible for protecting the Goods/Package with adequate insurance and shall bear the relevantinsurance premium.
  2. Compensation for any Goods/Packages to which insurance has been added by the Sender is in accordance with the applicable insurance provisions. If the Sender does not add an insurance feature, then the payment of the replacement fee for any lost or damaged Goods/Package shall bea maximum of Rp. 1,000,000.00 (One Million Rupiah).
  3. If the Sender adds an insurance feature to the delivery of the Goods/Package, i.e. a premium of Rp. 500.00 (five hundred Rupiah) of the price of such Goods/Package, then the payment of the replacement fee for any lost or damaged the Goods/Package shall be a maximum of Rp. 10,000,000.00 (Ten Million Rupiah).
  4. For the avoidance of doubt, the Sender and/or the Account Owner understands that PAXEL is not acting as an agent or representative of a third party insurance service provider and is not a party to an agreement for the provision of insurance entered into by and between the Sender and/or the Account Owner and a third party insurance service provider.

Complaints or Questions

Should the Sender has questions or complaints regarding the delivery of goods or documents through PaxelBig, the Sender may submit such questions or complaints via PAXEL's Instagram account or through PAXEL's whatsapp business number at 085574670318

Governing Law and Dispute Resolution

  • Any disputes arising from the implementation of these T&Cs and the services provided between PaxelBig and the Sender shall be resolved amicably, unless there are any other matters deemed necessary to be continued in the next process through legal channels under the laws and regulations prevailing within the territory of Indonesia.
  • Such Dispute Resolution as set out in this point regarding services and T&Cs that are regulated, determined and stipulated by PAXEL shall be resolved by the East Jakarta District Court. 

Miscellaneous

  • These T&Cs shall be governed by and construed in accordance with the applicable Indonesian law.
  • The Sender agrees that PAXEL shall be entitled to terminate these T&Cs as soon as it is found that a violation of these T&Cs has occurred. For the avoidance of doubt, the termination of these T&Cs shallnot oblige PAXEL to compensate or indemnify in any form whatsoever as long as the Sender uses PaxelBig’s delivery service. PAXEL and the Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that it is necessary to terminate these T&Cs without a court decision.
  • In the event that any of the provisions of these T&Cs become invalid or unenforceable,any other provisions hereof shall not be affected.
  • PAXEL may amend, revise, and modify these T&Cs from time to time according to business needs required during the provision of the PaxelBig service.

Syarat dan Ketentuan Pengiriman Tanaman Hias

 

Syarat dan Ketentuan Pengiriman Tanaman Hias 

Syarat dan Ketentuan Pengiriman Tanaman Hias sebagaimana diatur di bawah ini (selanjutnya disebut “S&K”) berlaku, disepakati, dan dianggap telah diterima dan/atau disetujui oleh Anda/Pelanggan selaku pengirim Barang/Paket (“Pengirim”) pada saat Anda menggunakan jasa PAXEL (sebagaimana didefinisikan di bawah) untuk proses pengantaran Barang dan/atau Paket dalam kota maupun antarkota (“Layanan”).

Pendahuluan

  • PT Paxel Algorita Unggul (“PAXEL”) adalah perseroan yang didirikan berdasarkan hukum Negara Kesatuan Republik Indonesia
  • PAXEL adalah perusahaan kurir dengan izin penyelanggaraan Pos dan berbasis aplikasi yang telah terdaftar dan mendapatkan izin dari Kementerian Informasi dan Informatika Republik Indonesia.

Definisi

“Akun PAXEL” adalah media atau platformpencatatan transaksi pengunaan jasa pengiriman PAXEL yang terdapat pada sistem aplikasi PAXEL.

Airway Bill kemudian disingkat menjadi “AWB” adalah resi pengiriman yang merupakan suatu tanda bukti bahwa Barang/Paket sudah diangkut oleh Hero untuk selanjutnya dikirim oleh Hero ke tujuan (destinasi) yang tercatat pada Akun PAXEL, pelacakan status pemesanan Barang/Paket dengan menggunakan nomor AWB tracking number guna mengetahui keberadaan dan posisi Barang/Paket, AWB tracking number dapat terlihat di aplikasi Akun PAXEL sehingga dapat digunakan sebagai tanda bukti proses pengiriman sejak Barang/Paket diangkut Hero hingga berhasil dikirim ke tujuan (destinasi).

Barang/Paket” adalah jenis tanaman hias yang dapat diantarkan oleh PAXEL sesuai dengan S&K ini dan peraturan perundangan-undangan yang berlaku dan/atau norma kesusilaan. 

COP atau Cash on Pick Up” adalah pilihan (opsi) pembayaran dengan uang tunai atas Ongkos Kirim yang dibayarkan oleh Pengirim. 

“Hero” adalah kurir atau mitra PAXEL yang bertugas melakukan proses pengiriman Barang/Paket.

Pemilik Akun” adalah Pengguna Aplikasi yang terdaftar pada sistem aplikasi PAXEL. 

Pengirim” adalah pihak yang tercatat dalam Aplikasi PAXEL sebagai pihak yang mengirimkan Barang/Paket.

Penerima” adalah pihak yang tercatat dalam Aplikasi PAXEL sebagai pihak yang menerima Barang/Paket.  

Ongkos Kirim” adalah biaya yang dibayarkan oleh Pengirim atas pengantaran Barang/Paket yang dikirimkan oleh PAXEL. 

Paxel Kredit” adalah saldo yang nilainya sama dengan Rp. 1,- (satu Rupiah) yang dapat digunakan sebagai alat bayar dalam proses pengiriman Barang/Paket dalam aplikasi PAXEL. 

Top Up Kredit” Penambahan jumlah saldo Paxel Kredit yang dapat dilakukan dengan sistem transfer antar Bank, penambahan lewat Hero dan media lain yang bekerja sama dengan PAXEL. 

Ketentuan atas Barang/Paket

1. Batasan ukuran dan berat Paket

Batasan ukuran dan berat Barang/Paket adalah sesuai dengan ketentuan Batasan ukuran dan berat pada Layanan Sameday (regular) maupun PaxelBig. Ketentuan mengenai ukuran dan berat dapat dilihat di (S&K sameday) dan (S&Kbig)

2. Kemasan 

Pengirim wajib mengemas Barang/Paket dengan baik, layak dan dalam keadaan tertutup untuk melindungi Barang/Paket selama proses pengiriman. PAXEL tidak bertanggung jawab atas kerusakan pada Barang yang disebabkan oleh pengemasan yang salah atau tidak memadai. Untuk informasi pengemasan yang baik dan aman pada tanaman silahkan di kili (video) 

3. Bukti pengambilan 

Pengirim setuju untuk memberikan tanda tangan digital Pengirim sebagai bagian dari bukti pengambilan oleh Hero.

4. Waktu penjemputan dan pengantaran

Batas waktu Hero dalam melakukan penjemputan maupun pengantaran Barang/Paket adalah selama pukul 08.00 – 22.00 WIB.

5. Jenis Barang dan/atau Paket

Pengirim tidak diperbolehkan untuk mengirim jenis-jenis Barang dan/atau Paket yang      tergolong Barang yang Dilarang (sebagaimana diatur di bawah ini). Pengirim juga dilarang untuk mengirimkan jenis tanaman hias yang nominalnya diatas nilai maksimum Ganti Rugi yang diatur dalam S&K ini. 

Ketentuan Umum 

  • PAXEL berhak mengetahui isi Barang/Paket yang dikirim oleh Pengirim, untuk memastikan bahwa Barang/Paket yang akan dikirim sudah benar adanya sesuai dengan informasi yang tercatat pada Akun Pelanggan.
  • PAXEL berhak melakukan pengecekan terhadap Barang/Paket dan memasangkan bubble wrap pada Barang/Paket yang termasuk dalam kategori Barang/Paketrentan (fragile)yang belum dikemas dengan memadai, PAXEL berhak mengenakan biaya tambahan jika diperlukan dalam hal penambahan komponen pengemasan guna keamanan Barang/Paket.
  • PAXEL berhak melakukan pengecekan ulang terkait dimensi dan berat Barang/Paket.
  • PAXEL berhak melakukan pemeriksaan kelayakan atas kemasan pada Barang/Paket yang akan dikiriman.
  • PAXEL berhak menolak Barang/Paket jika kemasannya dinilai oleh PAXEL tidak layak atau tidak sesuai dengan kebijakan PAXEL dan peraturan perundangan yang berlaku dan/atau norma kesusilaan.
  • PAXEL tidak bertanggung jawab atas kiriman Barang/Paket yang tidak sesuai dengan pernyataan dan/atau keterangan yang dinyatakan dan/atau diberikan oleh Pengirim melalui Heronya PAXEL dan/atau Barang/Paket dikategorikan jenis Barang yang Dilarang.
  • Keamanan dan pengemasan atas Barang/Paket yang dikirimkan merupakan tanggung jawab penuh Pengirim.
  • PAXEL berhak untuk menolak pengiriman Barang/Paket jika waktu tunggu penjemputan Barang/Paket di atas 10 (sepuluh) menit.
  • Pengirim setuju untuk memberikan informasi data Pengirim dan Penerima melalui Akun PAXEL secara lengkap dan benar (nama, alamat, kota, kabupaten, kecamatan, kelurahan, kode pos dan nomor telepon, PAXEL tidak bertanggungjawab atas kesalahan informasi data Penerima yang dapat mengakibatkan kesalahan pengiriman Barang/Paket.
  • Pengirim dengan ini membebaskan PAXEL (beserta seluruh direksi, komisaris, pejabat, karyawan, afiliasi PAXEL) dari kewajiban pembayaran atas segala biaya, penalti/denda dan/atau kompensasi dalam bentuk apapun atas hal-hal berikut:
  1. Kerusakan kemasan namun tidak merusak isi dan/atau fungsi serta kegunaan Barang tersebut baik Sebagian maupun keseleruhan.
  2. Kehilangan Barang/Paket, karena kelalaian atau kesalahan ketika Pengirim salah mengisi informasi data Pengirim atau informasi data Penerima pada Akun PAXEL atau pada saat memberikan informasi data yang disampaikan kepada Hero, atau jika memberikan informasi palsu yang mengakibatkan Barang/Paket belum diterima oleh Penerima, oleh karena itu PAXEL dibebaskan dari segala tuntutan kerugian dan/atau tuntutan hukum dalam bentuk apapun.
  3. Kerusakan, cacat, tidak berfungsinya Barang/Paket telah terjadi sebelum Hero mengambil Barang/Paket.
  4. Kehilangan Barang/Paket atau kerusakan Barang/Paket yang disebabkan oleh kesalahan Pengirim dan/atau Penerima dalam mematuhi aturan yang ditetapkan oleh PAXEL, dimana Barang/Paket harus diantar oleh Hero ke tempat tujuan (destinasi) yang telah dicatat pada Akun PAXEL, namun apabila Penerima datang untuk mengambil Barang/Paket di lokasi cabang PAXEL (Paxel Home atau Paxel Point) maka dianggap Barang/Paket telah diserahkan secara sah oleh PAXEL/Hero kepada Penerima (atau orang yang ditunjuk oleh Penerima untuk mengambil Barang/Paket) maka Penerima bertanggung jawab penuh atas segala akibat kehilangan dan/atau kerusakannya, dengan demikian PAXEL dan/atau Hero dibebaskan dari dan terhadap tuntutan ganti rugi dan/atau atau tuntutan hukum dalam bentuk apapun.
  5. Jika ada ketidaksesuaian informasi, deskripsi Barang/Paket yang dicantumkan oleh Pengirim pada Akun PAXEL yang berbeda dengan deskripsi aktual Barang/Paket yang dikirimkan, jika ada pemalsuan informasi, maka PAXEL tidak bertanggung jawab atas segala akibat yang terjadi.
  6. Ketidaksesuaian pernyataan Pengirim/Pemilik Akun, jika Pengirim memberikan informasi Barang/Paket yang tidak benar yang berbeda dengan jenis Barang/Paket yang dipilih oleh Pengirim pada Akun PAXEL atau saat memberikan informasi yang salah kepada Hero, maka PAXEL tidak bertanggung jawab atas segala akibat yang terjadi.
  7. Panggilan dari kepolisian dan/atau instansi pemerintah terkait karena isi Barang/Paket yang dikirimkan dilarang oleh peraturan perundang-undangan yang berlaku atau bertentangan dengan norma kesusilaan, oleh karena itu PAXEL/Hero dibebaskan dari segala tuntutan ganti rugi dan/atau gugatan dalam bentuk apapun.
  8. Keterlambatan, kehilangan, kerusakan mengakibatkan timbulnya biaya dan/atau pengeluaran akibat      kesalahan atau kelalaian Pengirim mematuhi ketentuan S&K ini,akibat dari kebohongan Pengirim saat mencantumkan informasi data pada Akun PAXEL atau saat memberikan informasi data yang disampaikan kepada Hero.
  9. Kesalahan sendiri si Pengirim atau Penerima selama berlangsungnya proses pengiriman Barang/Paket yang tidak sesuai dengan prosedur PAXEL.
  • PAXEL berhak mengambil dan/atau mengantarkan Barang/Paket Pengirim melalui jalur, metode, prosedur dan jaringan yang dimiliki oleh PAXEL.
  • PAXEL berhak untuk mengambil tindakan yang dianggap perlu jika Pengirim melanggar ketentuan apa pun yang terkandung dalam S&K ini termasuk prosedur standar pengiriman yang ditetapkan dalam T&C ini.

Barang yang Dilarang

PAXEL tidak menerima pengiriman Barang/Paket yang dilarang oleh ketentuan PAXEL dan ketentuan Undang-undang No 38 Tahun 2009 Tentang Pos, yaitu: 

  1. Narkotika, psikotropika, dan obat-obat terlarang lainnya;
  2. Barang yang mudah meledak;
  3. Barang yang mudah terbakar;
  4. Barang yang mudah rusak dan dapat mencemari lingkungan;
  5. Barang yang melanggar kesusilaan; dan/atau
  6. Barang lainnya yang menurut peraturan perundang-undangan dinyatakan terlarang
  7. Dengan tetap menjungjung tinggi nilai-nilai yang ada dalam PAXEL, kami menolak pengiriman minuman beralkohol.
  8. Barang/Paket yang melebihi kapasitas angkut kendaraan.

Biaya Pengiriman

  • PAXEL telah menetapkan tarif atas Layanan sesuai dengan yang tertera pada Akun PAXEL.
  • Biaya pengiriman yang dikenakan oleh PAXEL sudah termasuk Pajak Pertambahan Nilai (PPN).

Jaminan Kepemilikan Barang/Paket 

  1. Pengirim dengan ini menjamin bahwa Barang/Paket yang diserahkan dan/atau dikirimkan melalui PAXEL telah sesuai dengan S&K ini dan ketentuan peraturan perudangan yang berlaku dan/atau norma kesusilaan.
  2. Pengirim dengan ini menyatakan dan menjamin bahwa Pengirim akan melindungi PAXEL dan Hero dari segala bentuk tuntutan ganti rugi, gugatan/tuntutan hukum dalam bentuk apapun dari pihak manapun atas pelanggaran Kepemilikan Barang/Paket yang disampaikan melalui Layanan PAXEL.
  3. Pengirim dengan ini melindungi PAXEL dan Hero dari dan terhadap segala bentuk klaim ganti kerugian, tuntutan/gugatan dalam bentuk apa pun dari pihak mana pun atas terjadinya ketidaksesuaian informasi data yang dicantumkan Pengirim pada Akun PAXEL atau pada saat Pengirim memberikan informasi kepada Hero.
  4. Pengirim dengan ini melindungi PAXEL dan Hero dari dan terhadap segala bentuk klaim ganti kerugian, tuntutan/gugatan dalam bentuk apa pun dari pihak mana pun atas terjadinya cacat tersembunyi pada Barang/Paket akibat kegagalan manufaktur.
  5. Pengirim dengan ini membebaskan PAXEL dari dan terhadap segala bentuk klaim, tuntutan/gugatan dari pihak mana pun atas terjadinya kerusakan Barang/Paket yang dikirim jika kerusakan Barang/Paket telah terjadi sebelum pengiriman.
  6. Pengirim menyatakan setuju untuk tidak memintakan kompensasi atas Ganti Rugi yang nilainya melebihi nilai maksimum Ganti Rugi yang diberikan oleh PAXEL.

Hak Kekayaan Intelektual

 

Seluruh desain, logo, merek, foto dan gambar yang berkaitan dengan PAXEL baik secara digital maupun dicetak sepenuhnya merupakan milik PAXEL, dan tidak dapat digunakan dan diakui oleh pihak maupun untuk kepentingan apapun.

Ganti Rugi

  • PAXEL bertanggung jawab untuk mengganti kerugian yang dialami oleh Pengirim maupun Penerima akibat kerusakan dan/atau kehilangan terhadap Barang/Paket apabila:
  1. Kerusakan, kehilangan dan/atau terdapatnya cacat pada Barang/Paketterbukti benar disebabkan karena kesalahan nyata dan/atau kelalaian Hero dan/atau PAXEL;
  2. Barang/Paket yang telah diserah-terimakan oleh Pengirim kepada Hero untuk dikirim telah dilengkapi dengan kemasan yang baik dan layak untuk mencegah rusaknya Barang/Paket yang disebabkan karena gerakan wajar kendaraan yang dikendarai Hero selama pengantaran; dan
  3. tidak ada cacat tersembunyi atau gagal produksi pada Barang/Paket.
  • Pengirim wajib memberikan dokumentasi berupa video unboxing pada saat Barang diterima dalam hal terdapatnya cacat dan/atau kerusakan Barang guna pengajuan keluhan dan/atau klaim.
  • Pengirim wajib mengajukan permohonan keluhan atau klaim tersebut melalui InstagramPAXEL atau melalui Whatsapp Business PAXEL dengan nomor 085574670318 selambat-lambatnya dalam jangka waktu 3 (tiga) Hari Kalender setelah tanggal Barang/Paket diterima oleh Penerima.
  • PAXEL dan Hero tidak bertanggung jawab atas kerugian komersial, keuangan dan kerugian langsung dan/atau kerugian tidak langsung, kerugian konsekuensial, kerugian lainnya dalam bentuk apa pun atau kerusakan yang disebabkan oleh Keadaan Kahar/Keadaan Memaksa (Force Majeure). Yang dimaksud dengan Keadaan Kahar/Keadaan Memaksa (Force Majeure) adalah peristiwa yang terjadi diluar kemampuan dan pengawasan PAXEL seperti bencana alam, gempa bumi, tanah longsor, banjir, banjir bandang, angina topan, badai, tsunami, erupsi, gunung meletus, epidemi, pandemi, aksi huru hara, sabotase, perang, kudeta, pemberontakan, kebijakan-kebijakan Pemerintah,kegagalan jaringan komunikasi atau penghentian sistem aplikasi dan/atau system infrastruktur informasi teknologi (IT Infrastructure), kegagalan jaringan internet atau kegagalan jalur atau jaringan komunikasi yang mengakibatkan keterlambatan pengiriman Barang/Paket, kegagalan dan/atau kerugian atau peristiwayang terjadi diluar kemampuan PAXEL dan Hero yang mengakibatkan Layanan tidak dapat terlaksana, dan oleh karenanya PAXEL dan Hero dibebaskan dari klaim ganti kerugian dan PAXEL dibebaskan dari gugatan/tuntutan dalam bentuk apa pun akibat terjadinya Keadaan Memaksa (Force Majeure).
  • Jaminan pemberian ganti rugi sebagaimana disebutkan dalam poin ini adalah sebesar nilai Barang/Paket sampai dengan maksimal Rp.10.000.000,- (sepuluh juta Rupiah) per Layanan, kecuali dalam hal terjadinya Keadaan Memaksa (Force Majeure).

Keluhan atau Pertanyaan

Apabila Pengirim/Anda memiliki pertanyaan atau keluhan terhadap pengiriman barang atau dokumen melalui PAXEL, Pengirim/Anda dapat mengajukan pertanyaan atau keluhan melalui PAXEL Instagram PAXEL atau melalui Whatsapp Business PAXEL dengan nomor 085574670318.

Hukum dan Penyelesaian Sengketa

Segala perselisihan yang timbul dari pelaksanaan S&K ini atau perselisihan berkaitan dengan          Layanan akan diselesaikan secara musyawarah mufakat, apabila tidak tercapai mufakatmaka Penerima dan PAXEL dapat menyelesaikan perselisihan melalui jalur hukum dan memilih domisili hukum yang tetap di Pengadilan Negeri Jakarta Timur.     

Ketentuan Lain-lain

  • S&K ini diatur dan ditafsirkan oleh hukum yang berlaku di Indonesia.
  • Pengirim setuju bahwa PAXEL berhak mengakhiri S&K ini segera setelah dinyatakan adanya pelanggaran atas S&K ini. Untuk mengindari keraguan, pengakhiran S&K ini tidak mewajibkan PAXEL memberikan kompensasi atau mengganti kerugian dalam bentuk apapun selama Pengirim mematuhi seluruh ketentuan yang diatur didalam S&K ini.
  • PAXEL dan Pengirim secara tegas mengesampingkan ketentuan Pasal 1266 Kitab Undang-undang Hukum Perdata sepanjang diperlukan untuk mengakhiri S&K ini tanpa memerlukanputusan pengadilan terlebih dahulu.
  • Apabila salah satu ketentuan dalam S&K ini menjadi tidak sah atau tidak dapat diberlakukan secara sah maka ketentuan-ketentuan lainnya berlaku dan tidak akan terpengaruh.
  • PAXEL dapat mengubah, merevisi, memodifikasi S&K sewaktu-waktu sesuai dengan kebutuhan usaha yang diperlukan oleh PAXEL, sepanjang tidak melanggar peraturan perundangan yang berlaku dan norma-norma kesusilaan.

SYARAT DAN KETENTUAN PENGHAPUSAN AKUN

Sebelum memutuskan menghapus Akun, Pemilik Akun wajib terlebih dahulu mempelajari Syarat dan Ketentuan Penghapusan Akun. Syarat dan Ketentuan Penghapusan Akun ini merupakan bagian dari Kebijakan Privasi Paxel. Dengan mengajukan penghapusan Akun maka Pemilik Akun dianggap telah membaca, mengerti, memahami dan menyetujui semua isi dari Syarat dan Ketentuan Penghapusan Akun, dan Kebijakan Privasi Paxel ini serta segala perubahannya di kemudian hari.

Ketentuan Umum

  1. Penghapusan Akun dapat dilakukan Pemilik Akun dengan menggunakan fitur Hapus Akun pada Aplikasi Paxel.
  2. Pemilik Akun yang masih memiliki saldo Paxel Kredit yang masih aktif setuju untuk meniadakan sisa saldo (Rp0,-) terlebih dahulu sebelum melakukan penghapusan Akun permanen atau bersedia hangusnya saldo tersebut akibat dari penghapusan Akun.
  3. Pemilik Akun yang masih memiliki transaksi berjalan maka penghapusan akun tidak dapat dilakukan.
  4. Pengguna wajib mengisi beberapa pertanyaan pada aplikasi terkait pengajuan penghapusan Akun serta dimintakan swafoto dengan KTP/SIM.
  5. Paxel menjamin keamanan data pribadi dari pemilik Akun atas kelengkapan administrasi yang diberikan terkait penutupan Akun.
  6. Permintaan penghapusan akun yang sudah diproses tidak dapat dibatalkan kembali, dan Paxel berhak menolak pengajuan penghapusan akun tersebut dengan atau tanpa alasan penolakan.
  7. Pengguna diwajibkan untuk tidak melakukan transaksi atau aktivitas apapun pada Aplikasi Paxel saat permintaan penghapusan akun sedang diproses.
  8. Proses penghapusan akun akan dilakukan maksimal dalam 1x24 jam hari kerja.
  9. Jika terdapat transaksi dan aktivitas pada Aplikasi Paxel saat permintaan penghapusan Akun sedang diproses, maka Paxel berhak menolak permintaan penghapusan Akun dan Pengguna dapat melakukan peninjauan kembali.
  10. Apabila pengajuan penghapusan Akun pengguna ditolak dengan alasan masih terdapat transaksi pada Aplikasi Paxel, maka Pengguna wajib menyelesaikan transaksi yang masih berjalan terlebih dahulu kemudian dapat melanjutkan proses permintaan penghapusan Akun kembali setelah tidak terdapat transaksi yang masih berjalan. Dalam hal pengajuan penghapusan akun ditolak dan tidak terdapat respon dari Pengguna untuk menindaklanjuti prosesnya dalam jangka waktu 14 (empat belas) hari, maka proses pengajuan yang sudah berjalan tidak dapat dilanjutkan dan Pengguna harus melakukan proses pengajuan dari awal melalui Aplikasi.
  11. Penghapusan Akun menyebabkan data pengguna terhapus dan tidak dapat dikembalikan dengan permintaan dan alasan apapun.
  12. Saat permintaan penghapusan Akun telah disetujui dan dilakukan penghapusan, Paxel berhak menyimpan data tersebut selama masa retensi yang telah ditetapkan oleh Paxel.
  13. Sebagai konsekuensi penghapusan Akun, pengguna tidak dapat membuat akun kembali dengan data yang sama dengan sebelumnya.
  14. Paxel akan melakukan penghapusan Akun setelah melakukan validasi atas akun serta lampiran pendukung yang diberikan Pengguna.
  15. Setelah Akun dihapus oleh Paxel, Pengguna akan otomatis logout dan tidak dapat login kembali pada akun Paxel.
  16. Syarat dan Ketentuan Penghapusan Akun ini merupakan bagian tak terpisahkan dari Syarat dan Ketentuan Paxel dan Kebijakan Privasi Paxel yang sewaktu-waktu dapat diubah oleh Paxel tanpa pemberitahuan sebelumnya.
  17. Dengan melakukan penghapusan Akun maka Pengguna dinyatakan telah membaca dan menyetujui syarat dan ketentuan penghapusan Akun dan Kebijakan Privasi Paxel.
  18. Paxel (termasuk perusahaan terafiliasi, direktur, komisaris, pejabat, serta seluruh karyawan) tidak bertanggung jawab atas kerugian yang dialami oleh Pengguna akibat dari penghapusan Akun ini.
  19. Paxel berhak sewaktu-waktu mengadakan perubahan, penambahan, dan/atau pembaharuan atas Syarat dan Ketentuan Penghapusan Akun. Keberlakuan syarat dan ketentuan ini mengacu dan tunduk pada Syarat dan Ketentuan dan Kebijakan Privasi Paxel.

 

Paxel Open