Terms and Conditions

  1. Terms and Conditions
  2. Introduction
  3. Definitions
  4. Conditions for Goods/Packages
  5. General Terms
  6. Prohibited Items
  7. Delivery Fee
  8. Goods Ownership Warranty
  9. Paxel Account Ownership Warranties
  10. Intellectual Property Rights
  11. Compensation
  12. Complaints or Questions
  13. Governing Law and Dispute Resolution
  14. Miscellaneous
  1. Electronic Cash on Delivery (eCOD)
  1. Term and Condition
  1. Terms & Conditions
  2. Definition
  3. Goods/Packages Provisions
  4. General Provisions
  5. Compensation
  6. Prohibited Goods
  7. Delivery Cost
  8. Ownership Warranty
  9. PAXEL Account Ownership Warranty
  10. Intellectual Property Rights
  11. Complaints and Questions
  12. Law and Dispute Settlement
  13. Other Provisions
  1. Term & Condition Go-Send Intercity

Terms and Conditions

The terms and conditions as set forth below (hereinafter referred to as “T&C”) apply, are agreed upon, and are deemed to have been accepted and / or approved by you as the sender (“Sender”) when you use the PaxelBig service (as defined below) for the process of delivering the Goods and/or Packages within cities and intercities (“Service”).

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the laws of the Republic of Indonesia. 
  • Paxel is a courier company with a Postal and application-based operation permit that has been registered and has obtained permission from the Ministry of Communication and Information Technology of the Republic of Indonesia. 
  • PaxelBig is a delivery service for goods of certain sizes and weights as further regulated in these T&C. 

Definitions

Goods/Packages” shall mean any types of goods that can be delivered by PaxelBig in accordance with these T&Cs and the prevailing laws and regulations. 

Driver” shall mean Paxel's partner in charge of picking up and/or delivering Goods/Packages. In this case PAXEL cooperates with third party service providers in providing the PaxelBig Service.

Paxel Account” shall mean a media or platform for recording any transactions using PAXEL’s PaxelBig delivery service. 

Account Owner” shall mean an Application User registered in the PAXEL application system.

Sender” shall meana party whose name is writtenin the PAXEL Application as the party sending the Goods/Package.  

Recipient” shall mean a party whose name is written in the PAXEL Application as the party receiving the Goods/Package. 

Delivery Fee” shall mean the fee to be paid by the Sender for the delivery of the Goods/Package delivered by PaxelBig. 

 

Conditions for Goods/Packages

  • Size limitation

The size limit for a Package per Service shall be 10 kg to 20 kg. The deviation allowed is 500grams from the Goods/Package weight limit.

  • Dimension limitation

The dimension limitation for a Package per Service shall be a maximum of 80cm on one side.

  • Packaging

The sender shall pack the Item in a proper and closed manner in order to protect such Item during the delivery process. PaxelBig shall not be responsible for any damage to the Item caused by incorrect or inadequate packaging.

  • Pick-up and delivery time

The time limit for the Driver to pick up or deliver Goods/Packages shall be within 08.00 – 22.00.

  • Types of Items

The Sender shall not send any types of Items listed in the Prohibited Items (as set out below).

General Terms

  • PAXEL shall reserve the right to know the contents of the Items sent by the Sender.
  • PAXEL shall reserve the right to re-check the dimensions and weight of the Goods/Package.
  • PAXEL shall reserve the right to charge a reasonable additional fee in the event that the Sender does not provide any detailed information regarding the condition of the Goods/Package.
  • PAXEL shall reserve the right to check the suitability of the packaging to be sent by using the PaxelBig Service.
  • PAXEL and/or the Driver shall reserve the right to refuse any Goods/Packages whose packaging is deemed unfit and/or not in accordance with PAXEL’s policies and the prevailing laws and regulations.
  • PAXEL shall not be held responsible for any delivery not in accordance with the statement and/or information stated and/or provided by the Sender throughthe PaxelBig Service and/or including any types of Prohibited Items.
  • The security and packaging of the Goods/Packages sent by using the PaxelBig Service shall become the full responsibility of the Sender.
  • PAXEL shall reserve the right to refuse any delivery in the event that the waiting time for the Goods/Package pick-up process is more than 10 (ten) minutes.
  • The Sender agrees to provide complete and correct information on the Sender and Recipient data through the PaxelBig platform (name, address, city, sub-district (kecamatan), urban village (kelurahan), postal code and phone number).
  • The Sender and the Recipient in this case have agreed that for the delivery of any Goods/Packages in the form of frozen food, perishable food and non-perishable food, PaxelBig does not provide a freezer at the transit location during the delivery process.
  • The Sender agrees to properly pack the Goods/Packages, especially frozen food, perishable food and non-perishable food. The Sender shall be responsible for any damage occur to the contents of the Goods/Package.
  • The Sender shall release PAXEL from any liabilities for fines and/or compensation in any case due to:
  1. Loss of a Goods/Package, in the event that the Sender incorrectly provides information on the Recipient data; however, the relevant Goods/Package has been received by the Recipient.
  2. Damage to the contents of the Goods/Package, in the event that there is no damage to the seal on the Package when it is received by the Recipient.
  3. Damage to the contents of the Item of Package, in the event thatthere is a discrepancy between the actual contents of the Goods/Package and the description of the Item as written in the application.
  4. Non conformity of the statement, in the event that the Sender provides a statement on the contents of the Goods/Package that does not conform to the type of goods written in the PaxelBig application.
  5. Claims filed by any other parties and/or the authorities, in the event that the contents of the packaging sent through PAXEL do not conform to the statement provided by the Sender and conflict with the prevailing laws and regulations.
  6. Any delay, loss, and damage, in the event that there are costs arising from any negligence and error made by the Sender in fulfilling their obligations as set out in these T&Cs and any other provisions stipulated by PAXEL.
  • PAXEL shall reserve the right to pick up and/or deliver the Sender’s Goods/Package through any channels, methods, procedures and networks owned by PAXEL.
  • PAXEL shall reserve the right to immediately take any steps it deems necessary after it becomes aware of a violation of any provisions contained in these T&Cs, including to implement the delivery standards stipulated in these T&Cs.

Prohibited Items

PAXEL does not accept any delivery of the following Goods/Packages that are prohibited by the terms of PaxelBig Service and by Law No. 38 of 2009 concerning Post: 

  1. Narcotics, psychotropics, and any other illegal drugs; 
  2. Explosive Goods;
  3. Combustible materials;
  4. Items that are perishable and can pollute the environment; 
  5. Items that violate decency; and/or
  6. Any other items which according to the laws and regulations are prohibited. 
  • Living things. 
  • While upholding the PAXEL's values, we refuse to deliver any alcoholic beverages. 
  • Any Goods exceeding the vehicle's carrying capacity. 

Delivery Fee

  • PAXEL has set the Delivery Fee for such Service provided as stated in the PAXEL platform.
  • Delivery Fee for PaxelBig Service shall include Value Added Tax (VAT).

Goods Ownership Warranty

  • The Sender and the Recipient warrant that the Goods/Packages delivered and/or sent through the PaxelBig Service have good resistance to the contents/natures and to the packaging thereof.
  • The Sender and the Recipient warrant that the Goods/Packages delivered and/or sent through the Paxel Big Service are in accordance with the provisions of PaxelBig delivery standards and the prevailing laws and regulations.
  • The Sender releases PAXEL from all forms of claims filed by any party for violation of the Goods/Package ownership warranty with respect to any Goods/Package sent by using the PaxelBig Service. 

Paxel Account Ownership Warranties

  • The Account Owner warrants that the Account is used properly and does not violate the norms of decency and/or the prevailing laws and regulations.
  • The Account Owner warrants and releases PAXEL from all claims for misuse of the Paxel Account.
  • PAXEL shall reserve the right to immediately take any actionsit deems necessary without obtaining the approval of the Account Owner in the event of misuse of the Paxel Account. 

Intellectual Property Rights

All designs, logos, brands, photos and images related to the PaxelBig Service, whether digital or printed, shall not be used and acknowledged by any party and for any purpose, unless there is a written approval from PAXEL. 

Compensation

PAXEL shall be responsible for compensating for any loss suffered by the Sender or the Recipient due to damage to and/or loss of the Goods/Package in the event that: 

  1. any damage to, loss of and/or defects in suchItem are caused by an error and/or negligence by the Driver and/or as a result of providing the PaxelBig Service;
  2. the Goods handed-over by the Sender to the Driver for delivery has been equipped with good and proper packaging to prevent any damage to the Item caused by the normal movement of the vehicle driven by the Driver during delivery; and
  3. Any defects that may arise in the Item are not hidden defects.
  • The Sender shall submit their claim through PAXEL's Instagram account or through PaxelBig's whatsapp business number at 085574670318 no later than 3 (three) calendar days after the date of receipt of the Goods/Package by the Recipient.
  • PAXEL shall not be held responsible for any commercial, financial and other indirect losses including losses caused by any matters occur beyond PAXEL's control or other indirect losses, including for any damage that may arise due to events of Force Majeure such as earthquakes, natural disasters, riots, floods, epidemics, wars, coups, rebellions, Government policies and other causes that occur beyond the ability of PAXEL.
  • In providing the PaxelBig Service, PAXEL cooperates with a third party insurance service provider to provide protection for Goods/Packages during service. Provisions for providing insurance and reimbursement services are fully regulated by the relevant insurance service provider.
  • Such compensation as referred to in this point shall be divided into the following categories:
  1. The Sender shall be responsible for protecting the Goods/Package with adequate insurance and shall bear the relevantinsurance premium.
  2. Compensation for any Goods/Packages to which insurance has been added by the Sender is in accordance with the applicable insurance provisions. If the Sender does not add an insurance feature, then the payment of the replacement fee for any lost or damaged Goods/Package shall bea maximum of Rp. 1,000,000.00 (One Million Rupiah).
  3. If the Sender adds an insurance feature to the delivery of the Goods/Package, i.e. a premium of Rp. 500.00 (five hundred Rupiah) of the price of such Goods/Package, then the payment of the replacement fee for any lost or damaged the Goods/Package shall be a maximum of Rp. 10,000,000.00 (Ten Million Rupiah).
  4. For the avoidance of doubt, the Sender and/or the Account Owner understands that PAXEL is not acting as an agent or representative of a third party insurance service provider and is not a party to an agreement for the provision of insurance entered into by and between the Sender and/or the Account Owner and a third party insurance service provider.

Complaints or Questions

Should the Sender has questions or complaints regarding the delivery of goods or documents through PaxelBig, the Sender may submit such questions or complaints via PAXEL's Instagram account or through PAXEL's whatsapp business number at 085574670318

Governing Law and Dispute Resolution

  • Any disputes arising from the implementation of these T&Cs and the services provided between PaxelBig and the Sender shall be resolved amicably, unless there are any other matters deemed necessary to be continued in the next process through legal channels under the laws and regulations prevailing within the territory of Indonesia.
  • Such Dispute Resolution as set out in this point regarding services and T&Cs that are regulated, determined and stipulated by PAXEL shall be resolved by the East Jakarta District Court. 

Miscellaneous

  • These T&Cs shall be governed by and construed in accordance with the applicable Indonesian law.
  • The Sender agrees that PAXEL shall be entitled to terminate these T&Cs as soon as it is found that a violation of these T&Cs has occurred. For the avoidance of doubt, the termination of these T&Cs shallnot oblige PAXEL to compensate or indemnify in any form whatsoever as long as the Sender uses PaxelBig’s delivery service. PAXEL and the Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that it is necessary to terminate these T&Cs without a court decision.
  • In the event that any of the provisions of these T&Cs become invalid or unenforceable,any other provisions hereof shall not be affected.
  • PAXEL may amend, revise, and modify these T&Cs from time to time according to business needs required during the provision of the PaxelBig service.

Electronic Cash on Delivery (eCOD)

EFFECTIVELY SINCE JANUARY 1, 2021

 

A. Scope of Services

  1. Sender and Consignee (collectively referred to as the “Users”) will use Paxel delivery service using electronic Cash on Delivery (eCOD) payment method for the need of Users.
  2. Users will use Paxel delivery service in accordance with each Term and Conditions we have set.
  3. In the event that Users will use eCOD method, Paxel will accommodate the payments from Consignees.
  4. Users shall provide any information required in the use of this delivery service, and ensure that every information and statement provided is valid and true. Paxel shall not bear any responsibility for any violation and noncompliance to law, and other conditions that do not comply with Terms and Conditions set out by Paxel.

 

B. Goods/Packages Collection and Picking-up

  1. Users shall provide a full and complete address for Goods/Packages Collection to Paxel Account and ensure that the address for Goods/Packages Collection is the Consignee’s address;
  2. Goods/Package to be sent by Users shall be packed in sealed packaging in advance in a good and reasonable manner and complying to goods delivery safety and feasibility standard and has been provided with the consignee’s data, including but not limited to, full address and phone number;
  3. Users agree and understand that transactions on Goods/Package delivery which does not use eCOD method cannot be canceled.
  4. Paxel will conduct Quality Control (QC) to the entry result in the system physically on the label (Consignee’s Name, Address, Destination, Payment Method)
  5. In the event that after Quality Control, there are differences in information on Goods/Packages such as information on weight, size, dimension, or otherwise with those provided by the Consignees in Paxel Account, then, Paxel reserves the rights to make an adjustment to this, including but not limited to the rate imposed by informing the Sender in advance.

 

D. Goods/Packages Delivery and Handover

  1. Paxel will handover Goods/Packages directly to the Consignees pursuant to the names and address stated in Airwaybill.
  2. The conditions for Goods/Packages delivery will still refer to the general Terms and Conditions in using Paxel delivery services.
  3. In terms of delivery transactions using eCOD feature, Users agree and understand that Goods/Packages can be handed over after the Consignee has successfully made payment in accordance with eCOD amount.
  4. If Consignee refuses the Goods/Packages due to goods/packages non-compliance, then the Consigneee will contact the Sender, and the Shipment will be returned by the branch to the Sender's address.
  5. In the event that the Consignee has received the shipment and made a payment, but it is known that the contents of Goods/Packages are not in conformity, then the Consignee shall immediately contact the Sender.
  6. Users agree and understand that Paxel will only do delivery with a maximum of 2x (two) delivery attempts,
  7. The Sender agrees and understands that any arising costs including but not limited to the Goods Return Cost in case of delivery failure due to any reasons will be fully borne by the Sender

 

D. Delivery, Return, and Insurance Cost

  1. The Goods/Package delivery cost via Paxel is in accordance with the delivery costs stated on the Paxel application. Users are subject to VAT tax of 1% of Delivery Cost;
  2. For each delivery transaction using the eCOD method, Users will be charged an eCOD Fee of 3% of the delivery cost amount;
  3. If delivery is failed, Paxel will return the Package to the Sender's address. In this case, the Sender agrees and understands that any costs arising from the transaction will be the Sender’s sole responsibility including but not limited to the Goods/Packages return cost to the sender.
  4. Without prejudice to these provisions, all provisions regarding compensation, goods insurance and returns for delivery will still refer to the general Terms and Conditions in the use of Paxel delivery services.

 

E. Payment Method and eCOD Fund Disbursment 

  1. Users agree that the payment is made using eCOD method not in cash. eCOD in this transaction is electronic cash on delivery, in which the delivery costs will be billed to the Consignee.
  2. Payment as set out in point 1 of this provision, can be made by the Consignee through an Application that has been registered in the Consignee's account.
  3. In the event that the Consignee does not have an Account or the Consignee is not at the delivery location, the payment can be made through other digital payments by using the QR Code that will be given by Hero.
  4. In the event that the delivery fails not due to Paxel's fault and/or negligence, the arising costs including but not limited to the cost of returning the goods are the responsibility of the sender.

Term and Condition

EFFECTIVELY SINCE AUGUST 1, 2021

 

These Terms and Conditions as set forth below (hereinafter referred to as “T&C”) are in effect, mutually agreed, and deemed to have been accepted and / or agreed by you as a PAXEL Locker (“PaxelBox”) user when you use any shipping, leasing, and pickup services using PaxelBox (as defined below) for the safekeeping of Goods / Packages in PaxelBox (“Service”).

Whereas

  • PT Paxelbox Digital Unggul (“Company”) is a company incorporated under the laws of the Republic of Indonesia.
  • Paxelbox is a company holding a license to supply and distribute storage lockers under the PaxelBox trademark.

Definitions

Locker/PaxelBox” shall mean the compartment or storage of Goods/Packages used by the PaxelBox User for shipping, leasing, and pickup purposes.

 “Goods/Packages” shall mean any goods, letters, documents and some types of goods that can be stored by the User in the PaxelBox unit pursuant to these T&C and the applicable legislative regulations.

User” shall mean the owner of a PAXEL application account or a User who does not have a PAXEL application account but uses the shipping, leasing, and pickup services in PaxelBox.

Location” shall mean the PaxelBox ID code and area.

Operating Hour(s)” shall mean the time of using PaxelBox for 24 hours or in accordance with the operating hours that apply in such area where PaxelBox is located.

Operating Day(s)” shall mean any day(s) on which Paxelbox is used, i.e. from Monday to Sunday, or in accordance with the operating days that apply in such area where PaxelBox is located.

Fees” shall mean a certain amount of money incurred for using PaxelBox.

Terms of Using PaxelBox

  1. PaxelBox Slot Limits 
    There are 4 (four) types of Locker slot sizes :
    • Small size :  12 x 47.5 x 47.5 cm
    • Medium size : 24 x 47.5 x 47.5 cm
    • Large size : 36 x 47.5 x 47.5 cm
    • Very large size : 59 x 47.5 x 47.5 cm
  2. Packaging of Goods/Packages 
    The User must ensure that the Goods/Packages are in a good and proper condition and are not dangerous during the process of shipping, leasing and pickup in PaxelBox. PaxelBox will not be held liable for any damages to Goods/Packages caused by the User's negligence or any packaging errors.
  3. Types of Goods
    The User shall be prohibited from storing any types of Goods/Packages that are explosive and/or violate the applicable legislative regulations.

General Terms 

  • PaxelBox shall be entitled to check the Goods/Packages in the event that there is any indication of misuse of the PaxelBox.
  • PaxelBox shall not be held liable for the shipping, leasing and pickup by the User of any Goods/Packages that are prohibited according to these T&C.
  • The security and packaging of the Goods/Packages are the full responsibility of the User.
  • PaxelBox reserves the right to take any steps deemed necessary in terms of any violation commited by the User of the provisions contained herein, including to apply the PaxelBox usage standards as set out in these T&C.
  • In the event that the User cancels after the transaction has been successful for the PaxelBox order, the User agrees that the Fees which has been deducted from the order cannot be refunded in cash, paxel credit and/or to the Payment Gateway.

Warranties of Ownership of the Goods/Packages 

  • The User warrants that the goods/packages on the PaxelBox do not conflict with the applicable laws and regulations and also is not prohibited goods/packages, including:
  1. Narcotics, psychotropics, and other illegal drugs;
  2. Explosive items;
  3. Combustible goods;
  4. Items that are easily damaged and can pollute the environment;
  5. Goods that violate decency;
  6. Living things;
  7. Goods prohibited by aviation rules;
  • Goods that can be damaged both in nature and physically the Goods themselves due to certain temperatures.
  • Items that exceed the slot locker capacity.
  • The User will hold PaxelBox harmless against any claims and demands filed based on any use of PaxelBox in contrary to the provisions of these T&C.
  • The User will defend and hold PaxelBox harmless from and against any claims filed by any party based on a violation of warranty of ownership of the Goods/Packages shipped via PaxelBox.
  • The User will defend and hold PaxelBox harmless from and against any claims and demands based on the abandonment and/or loss of the Goods/Packages due to the User’s negligence.

The User’s Warranties of the Use of PaxelBox  

  • The User warrants that PaxelBox is used properly and does not violate the norms of decency and/or the applicable legislative regulations.
  • The User warrants that they will hold PaxelBox harmless against any claims filed based on any misuse of PaxelBox.
  • PaxelBox shall be entitled to immediately take any actions deemed necessary without obtaining prior consent form the User in the event of misues of PaxelBox.

Intellectual Property Rights

All designs, logos, brands, photos and images relating to PaxelBox made by both digital and print media shall not be used and acknowledged by any party and for any purpose, unless agreed otherwise in writing by PaxelBox.

Indemnification

PaxelBox will not be responsible for any commercial, financial and other indirect losses suffered by the User due to any events occurred beyond the reasonable control of PaxelBox or for any other indirect losses including damages that occur due to Force Majeure such as earthquakes, natural disasters, riots, floods, epidemics, wars, coups, rebellions, government policies and other similar events.

Complaints or Inquiries

If the User has any inquiries or complaints about the use of PaxelBox, they may submit those inquiries or complaints via PaxelBox WhatsApp business at 0855-7477-0318.

Governing Law and Dispute Resolution

  • All disputes arising out of the performance of these T&C and services between PaxelBox and the User shall be resolved by deliberation aimed at reaching a consesus, unless there are any other matters deemed necessary to proceed in the next process through legal channels and under the relevant legislative regulations prevailing in the territory of the Republic of Indonesia.
  • Any such dispute as provided for in this section arising out of the performance of services and these T&C that are regulated, determined and set out by PaxelBox shall be referred to the jurisdiction of the East Jakarta District Court.

Miscellaneous Provisions

  • These T&C shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
  • The User agrees that PaxelBox has the right to terminate these T&C with immediate effect upon a violation by the User of any provisions hereof. For the avoidance of doubt, termination of these T&C shall not require PaxelBox to pay any compensation to the User to the extent that the User uses the PaxelBox delivery service. PaxelBox and the User expressly agree to waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that it is required to terminate these Terms without a court decision.
  • If any of the provisions hereof shall become invalid, illegal or unenforceable, the other provisions shall not be affected thereby.
  • PaxelBox may amend, revise, and modify these T&C at any time according to its business needs.

Terms & Conditions

EFFECTIVELY SINCE SEPTEMBER 1, 2021

 

The Term and Condition as set out below (hereinafter referred to as “T&C”) apply, are agreed and considered as accepted and/or consented by You as the goods sender (“Sender”) at the time you use PAXEL services (as defined below) for Inter-City and Intra-City Goods and/or Package delivery process (“Service”).

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
  • PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

Definition

Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations. 

Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.

“PAXEL Account” is a media or platform for recording transactions using PAXEL delivery services.

Account Owner” shall mean Application User registered on the application system of PAXEL. 

Sender” shall mean a person registered in the Application of PAXEL as the party that sends Goods/Packages.

Receiver” shall mean a person registered in the Application of PAXEL as a party that accepts Goods/Packages. In the process of delivering Goods/Packages, the Sender and the Receiver are inseparable circumstances from the use of PAXEL delivery services.

COP or Cash on Pick Up” shall mean a payment option using cash money paid by the sender for Delivery.

“Shipping Cost” shall mean the fee paid by the Sender for delivery Goods/Packages by PAXEL.

Paxel Credit” shall mean a balance whose value is equal to Rp. 1, - which can be used as a means of payment in the process of delivery of Goods/Packages using PAXEL’s application. 

Top Up Credit” shall mean the addition of the balance amount in Paxel Credit made by inter-bank transfer system (via ATM/Internet Banking), addition via Hero and other media cooperating with PAXEL.

Goods/Packages Provisions

Package size and weight limitation

a. The Package size and weight limitation consist of three (3) types, namely: 

i. Small size

  • Dimensional limitation : 20cm x 20cm x 8cm
  • Weight limitation :5 (five) kilogram

ii. Medium size 

  • Dimensional limitation : 35cm x 22cm x 12cm
  • Weight limitation : 5 (five) kilogram

iii. Big size

  • Dimensional limitation : 35cm x 30cm x 25cm
  • Weight limitation :5 (five) kilogram

The permitted deviation is 500gram from the weight limitation. 

b. Packaging
Sender shall pack its Goods appropriately, properly and in closed condition to protect the Goods during the delivery process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging.

c. Proof of pick-up
Sender agrees to put the Sender’s digital signature as a part of the proof of pick-up by Hero.

d. Pick-up and delivery time
The time limitation for Hero to do pick-up and delivery of Goods/Packages is within 08:00 a.m. - 10:00 p.m.

e. Type of Good
Sender is not allowed to send the type of Goods listed in the Prohibited Goods (as regulated below).

General Provisions

  • PAXEL reserves the rights to know the content of the goods delivered by the Sender.
  • PAXEL reserves the right to check the Goods and put bubble wrap on Goods/Packages which are categorized as Fragile Goods which have not been adequately packaged.
  • PAXEL reserves the right to re-checking the dimension and weight of the Package/Goods.
  • PAXEL reserves the right to check the appropriateness of packaging to be delivered.
  • PAXEL reserves the right to refuse Goods/Packages which packaging is deemed by
  • PAXEL as inappropriate or does not comply with PAXEL’s policy and the prevailing laws and regulations.
  • PAXEL is not liable for deliveries that are inconsistent with the statement and/or information stated and/or provided by the Sender through PAXEL Application and/or included as any type of Prohibited Goods.
  • The security and packaging of the delivered Goods/Packages are the sole responsibility of the Sender.
  • PAXEL reserves the right to refuse a delivery if the waiting time for the pick-up process of Goods/Packages more than 10 (ten) minutes.
  • The Sender agrees to provide the Sender’s and Recipient’s data information through PAXEL Application in a complete and correct manner (name, city, sub-district, village, postal code and phone number).
  • The Account Owner for any reason has no right to ask for the return in total and/or some of the remaining Paxel Credit which added by inter-bank transfer system (via ATM/Internet Banking), addition via Hero, and other media cooperating with PAXEL.
  • The Sender agrees that the pick-up time has set after the payment process settled.
  • The Sender waives PAXEL from any liabilities on penalties and/or compensation due to:
  1. Loss of Goods/Packages, if the Sender provides incorrect data information regarding the Recipient, however, the Goods/Packages have been received by the Recipient.
  2. The damage to the content of Package or Goods, in the event that there is no damage to the Package’s seal at the time of receipt by the Recipient.
  3. The damage to the content of Goods/Package, in the event of inconsistency between the actual Package/Goods and the description of Goods provided.
  4. The inconsistent statement, if the Sender provides a statement on the content of Goods/Packages which is inconsistent with the type of goods mentioned on PAXEL application.
  5. Any claims from other parties and/or the authorized parties, if the content of the Package delivered through PAXEL is not consistent with the statement from the Sender and then in contrary to the prevailing laws and regulations.
  6. Any delay, loss, damages, if any cost is incurred as a result of the Sender’s negligence and fault in complying with the obligations as regulated in these T&C and other provisions set out by PAXEL.
  7. PAXEL is not liable to compensate exceeding the limit of liability as stipulated on these T&C for the loss of document and/or substantial corporate document, Notarial Deed and other commercial contracts.
  • PAXEL reserves the right to collect and/or deliver the Goods/Packages through the routes, methods, procedures and networks owned by PAXEL.
  • PAXEL reserves the right to take steps deemed necessary after finding any violation to the provisions contained in these T&C immediately, including to perform the Delivery Standard regulated in these T&C.

Compensation

PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:

  • The damage, loss and/or defects to Goods are caused by the actual default and/or negligence of Hero and/or PAXEL;
  • The Goods submitted by the Sender to Hero to be delivered have been completed with proper and appropriate packaging to prevent the Goods from being damaged due to reasonable movement of vehicles driven by Hero during the delivery; there are no hidden defects to the Goods.
  • The sender shall submit claim application through PAXEL’s Instagram or through the phone to PAXEL WhatsApp business at 085574670318 no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
  • PAXEL shall not be liable for any commercial, financial, other indirect damages caused by anything outside the control of PAXEL or other indirect losses including damages due to Force Majeure such as earthquake, natural disaster, riot, flood, epidemic, war, revolution, rebellion, Government policy and other causes outside the control of PAXEL.
  • PAXEL is cooperating with a third-party insurance service provider to provide insurance coverage for Goods/Packages during service. Provisions regarding the provision of insurance and compensation of services are fully regulated by the insurance service provider through the Term and Condition of PAXEL.
  • Guarantee for the provision of compensation as stated in the points is divided into several categories below:
  1. The sender is responsible for protecting the Goods/Packages with adequate insurance and covering the applicable premiums.
  2. Compensation for Goods/Packages which have been added to insurance by the Sender is in accordance with the applicable insurance provisions in PAXEL. If the sender does not add the insurance feature, then the compensation for damaged Goods/Packages caused by Paxel's negligence is a maximum of 10x (ten times) Shipping costs or the price of the goods whichever the highest value with a maximum replacement value of Rp1,000,000 (One Million Rupiah). The Compensation for lost of Goods/Packages due to Paxel's error without adding the insurance feature is as the price of the Goods with a maximum replacement value of Rp1,000,000 (One Million Rupiah).
  3. If the sender adds an insurance feature to the delivery of Goods/Packages, the compensation for lost or damaged is a maximum of IDR 10,000,000 (ten tens of millions of rupiah) or the lowest value of the goods will be taken.
  4. Especially for documents, the maximum compensation is IDR 100,000 (one hundred thousand rupiahs). For the document which has been insured, the compensation is IDR 2,000,000 (Two Million Rupiah) in accordance with the amount of the new document. The documents in this Term and Condition are KTP, Driver's License, Diploma, Certificate, Birth Certificate, Marriage Certificate, Marriage Certificate, Divorce Certificate, Death Certificate, including but not limited to contract documents and tender documents. PAXEL has the right to determine the category of documents that can be claimed by PAXEL.
  5. PAXEL provides a special Safe Food Guarantee ("JMA") feature to protect 3 (three) categories of Goods/Packages; (i) Frozen Food; (ii) Perishable Food; (iii) Non-Perishable Food. The sender could add the feature and be charged a fee to get special services for the 3 (three) categories of goods/packages. If the Sender has added the JMA feature and there is damage and/or loss of the Package/Goods, the replacement is up to a maximum of IDR1,000,000 (One Million Rupiah). The provisions regarding the JMA feature claim process still refers to the provisions set by PAXEL.
  6. For the avoidance of doubt, the Sender and/or the Account Owner understands that PAXEL doesn’t act as an agent or representative of a third-party insurance service provider and is not a party to an agreement for the provision of insurance between the Sender and/or the Account Owner and third party insurance service provider

PAXEL reserves the right to determine the valuable goods and valuable documents as long not violate the Law.

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

  1. Narcotics, psychotropic substances, and other prohibited drugs;
  2. Explosive goods;
  3. Items that are easily burned;
  4. Goods that are easily damaged and can pollute the environment;
  5. Other items in accordance with the law and regulations are declared prohibited;
  6. Living things. 
  • By continuing to uphold the values of PAXEL, we refuse delivery of alcoholic drinks.
  • Goods exceeding the vehicle loading capacity.

Delivery Cost

  • PAXEL has set the Shipping Costs for the service as stated on the PAXEL platform.
  • The delivery fee imposed by PAXEL is inclusive of Value-Added TAX (VAT).
  • The payment of delivery cost which use transfer methods by Payment Gateway returnable and automatically converted into Paxel Credit. 

Ownership Warranty

  • The Sender warrants that the Goods/Packages submitted and/or delivered through PAXEL have comply in accordance with the provisions of the prevailing laws and regulations.
  • The Sender releases PAXEL from any form of claims from any parties upon violation to the ownership warranty of Goods/Package delivered through PAXEL

PAXEL Account Ownership Warranty

  • The Account Owner warrants that the use of the account is correct and does not violate the norms of decency and/or prevailing laws and regulations.
  • The Account Owner warrants and release PAXEL from all claims for misuse of the PAXEL Account.
  • PAXEL has the right to take actions deemed necessary directly without any consent of the Account Owner in the event of misuse of the PAXEL Account.

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both in digital and printed media shall not be used and acknowledged by any parties and for any purposes, except with a written approval from PAXEL.

Complaints and Questions

If Sender has questions or complaints related to the goods or document delivered through PAXEL, the Sender may submit any questions or complaints through PAXEL’s Instagram or through phone to Paxel WhatsApp business at 085574670318.

Law and Dispute Settlement

  • All disputes arising from the performance of the T&C and services provided by PAXEL with the Sender will be settled by deliberation and amicable settlement, unless it is deemed necessary to proceed to legal procedures and the laws and regulations applicable in Indonesia.
  • The Dispute Settlement as set out in this point upon the services and T&C regulated, is determined and set by PAXEL to be settled through the jurisdiction of East Jakarta District Court. 

Other Provisions

  • These T&C are regulated and interpreted by the laws applicable in Indonesia.
  • The Sender agree that PAXEL reserves the rights to terminate theseT&C immediately after the it is declared that there is a violation to these T&C. For the avoidance of doubt, the termination of these T&C shall not oblige PAXEL to provide compensation or indemnification in any form as long as the Sender uses PAXEL delivery services. PAXEL and Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent it is required to terminate these T&C without any prior court decision.
  • In the event that one of the provisions of these T&C becomes invalid or unenforceable, then the other provision will not be affected.
  • PAXEL may amend, revise, modify these T&C at any time in accordance with the business necessity required by PAXEL.

Term & Condition Go-Send Intercity

This Next-Day Inter-City Goods Delivery Service is a cooperation between Gojek and PAXEL. By using this Service, You agree to be subject to the following T&C of PAXEL, and acknowledge that Gojek Application is only a platform that brings together you and PAXEL.

 

T&C of PAXEL.

The T&C as set out below (hereinafter referred to as “T&C”) apply, are agreed and considered as accepted and/or consented by You as the goods sender (“Sender”) at the time you use PAXEL services (as defined below) for Next-Day Inter-City Goods and/or Package delivery process (“Service”).

 

Introduction

  • PT Paxel Algorita Unggul (“PAXEL”) is a company established under the law of the Republic of Indonesia.
  • PAXEL is a courier company with a Postal service license and is application-based which has been registered and obtained license from the Ministry of Information and Informatics of the Republic of Indonesia.

 

Definition

Goods/Package” are goods, letters, documents and any types of goods that can be delivered by PAXEL in accordance with these T&C and the prevailing laws and regulations.

Recipient” is a party that is listed to receive Goods/Package. 
Hero” is PAXEL’s courier or partner having duties to do Goods/Package delivery process.  

 

Goods/Packages Provisions

Package size and weight limitation

The Package size and weight limitation consists of three (3) types, namely: 

Small size

  • Dimensional limitation: 20 cm x 11 cm x 7 cm
  • Weight limitation: 5 (five) kilogram

Medium size

  • Dimensional limitation: 30 cm x 20 cm x 12 cm
  • Weight limitation: 5 (five) kilogram

Big size

  • Dimensional limitation: 35 cm x 30 cm x 20 cm
  • Weight limitation: 5 (five) kilogram

The permitted deviation is 10% (ten percent) from the weight limitation and/or dimensional limitation. 

 

Packaging

Sender shall pack its Goods appropriately, properly and in closed condition to protect the Goods during the delivery process. PAXEL has no responsibility to protect the Goods during the delivery process. PAXEL is not liable for any damages to the Goods as a result of improper or inadequate packaging.

 

Proof of pick-up

Sender agrees to put the Sender’s digital signature as a part of the proof of pick-up by Hero.

 

Pick-up and delivery time

The time limitation for Hero to do pick-up and delivery of Goods/Packages is within 08:00 a.m. - 10:00 p.m. 

 

Type of Goods

Sender is not allowed to send the type of Goods listed in the Prohibited Goods as stipulated on this TnC.. 

 

General Provisions

  • PAXEL reserves the rights to know the content of the goods delivered by the Sender.
  • PAXEL reserves the right to check the Goods and put bubble wrap on Goods/Packages which are categorized as Fragile Goods which have not been adequately packaged.
  • PAXEL reserves the right to re-checki the dimension and weight of the Package/Goods.
  • PAXEL reserves the right to check the appropriateness of packaging to be delivered.
  • PAXEL reserves the right to refuse Goods/Packages which packaging is deemed by PAXEL as inappropriate or does not comply with PAXEL’s policy and the prevailing laws and regulations.
  • PAXEL is not liable for deliveries that are inconsistent with the statement and/or information stated and/or provided by the Sender through Gojek Application and/or included as any type of Prohibited Goods.
  • The security and packaging of the delivered Goods/Packages are the sole responsibility of the Sender.
  • PAXEL reserves the right to refuse a delivery if the waiting time for the pick-up process of Goods/Packageis more than 10 (ten) minutes.
  • The Sender agrees to provide the Sender’s and Recipient’s data information through Gojek Application in a complete and correct manner (name, city, sub-district, village, postal code and phone number).
  • The Sender waives PAXEL from any liabilities on penalties and/or compensation due to:
  1. Loss of Goods/Packages, if the Sender provides incorrect data information regarding the Recipient, however, the Goods/Packages have been received by the Recipient.
  2. The damage to the content of Package or Goods, in the event that there is no damage to the Package’s seal at the time of receipt by the Recipient.
  3. The damage to the content of Goods/Package, in the event of inconsistency between the actual Package/Goods and the description of Goods provided.
  4. Inconsistent statement, if the Sender provides statement on the content of Goods/Packages which is inconsistent with the type of goods mentioned on Gojek application.
  5. Any claims from other parties and/or the authorized parties, if the content of package delivered through PAXEL is not consistent with the statement from the Sender and then in contrary to the prevailing laws and regulations.
  6. Any delay, loss, damages, if any cost is incurred as a result of the Sender’s negligence and fault in complying with the obligations as regulated in these T&C and other provisions set out by PAXEL.
  • PAXEL reserves the right to collect and/or deliver the Goods/Packages through the routes, methods, procedures and networks owned by PAXEL.
  • PAXEL reserves the right to take steps deemed necessary after finding any violation to the provisions contained in these T&C immediately, including to perform the Delivery Standard regulated in these T&C.

 

Prohibited Goods

PAXEL does not accept the delivery of Goods/Packages prohibited by the provisions of PAXEL and the provision of Law No. 38 Year 2009 on Postal Services, namely:

  1. Prohibited Goods, including but not limited to:
    • Money (cash, coins, foreign currency money);
    • Narcotics, marijuana, morphine, other addictive products;
    • Pornography in any form;
    • Delivery with longer duration than the required transit time.
    • Living animals and plants;
    • Easily-broken foodstuffs and beverages requiring freezer or controlled environment;
    • Explosives, guns, weapons, and the parts of them;
    • Gambling devices and lottery tickets;
    • Goods controlled by the government;
    • Goods resulting from criminal acts, for example hot goods and so on; and/or
    • Other goods prohibited by the prevailing laws and regulations.
  2. Extraordinary Goods, including but not limited to:
    • Art works, including the works made or worked using skills, crafts or creative talents for sale, exhibition or collection, including but not limited to goods (and the parts of them) such as paintings, drawings, vases, carpets;
    • Movies, photo images, including photographic negative film, photographic chromes, photographic slides;
    • Commodities which are naturally fragile to damage, or have variable or uncertain market value;
    • Antique items, commodities showing fashion or mode from the past in which the history, age and scarcity are invaluable. These items include but not limited to furniture, eating utensils. glasses, and collection goods such as coins, stamps;
    • Glassware in the form of jewelries, including jewelry costumes, wrist watches and the parts of them, diamonds or precious stones (precious or semi-precious stones), industrial polished diamonds and jewelries made of precious metals;
    • Animal feathers, including but not limited to feather clothes, clothes with feathered trimming and leather.
    • Precious Metals, including but not limited to, gold and silver bars or powders, deposit or platinum (except as an integral part of electronic machines);
    • Prepaid Phone Card (Mobile Phone Voucher);
    • Stamps, excise upon liquor, stamp duty; and/or
    • Gold Coins (shall be packed with coin header or Safe-T Mailer and shall be kept away one another or wrapped in the layered materials.
  3. Valuable Goods and Documents, including but not limited to:
    • Ownership Certificate or Freehold Title Certificate (SHM) and Right to Build Certificate (HGB);
    • Proof of Motor Vehicle Ownership (BPKB), Pass Certificate, Passport;
    • Bank Certificate, Bond Deposit, Other Goods we define as Valuable Documents; and/or
    • Goods having value more than IDR 10,000,000 (ten million Rupiahs).
  4. Alcoholic beverages.
  5. Goods exceeding the vehicle loading capacity.

 

Delivery Cost

  • PAXEL has set the Service rate as stated on Gojek Aplication and inclusive of insurance premium on the Goods/Package.
  • The delivery fee imposed by PAXEL is inclusive of Value-Added TAX (VAT).

 

Ownership Warranty

  • The Sender warrants that the Goods/Packages submitted and/or delivered through PAXEL have comply in accordance with the provisions of the prevailing laws and regulations.
  • The Sender releases PAXEL from any form of claims from any parties upon violation to the ownership warranty of Goods/Package delivered through PAXEL.

 

Intellectual Property Rights

All designs, logos, brands, photos and images related to PAXEL both in digital and printed media shall not be used and acknowledged by any parties and for any purposes, except with a written approval from PAXEL.

 

Compensation

  • PAXEL is liable to compensate the losses experienced by the Sender or Recipient resulting from the damage and/or loss to the Goods if:
  1. The damage, loss and/or defects to Goods are caused by the actual default and/or negligence of Hero and/or PAXEL;
  2. The Goods submitted by the Sender to Hero to be delivered have been completed with proper and appropriate packaging to prevent the Goods from being damaged due to reasonable movement of vehicles driven by Hero during the delivery; and
  3. there are no hidden defects to the Goods.
  • The sender shall submit claim application through customerservice@gojek.com or through phone to (021) 5084900 or through “Help” feature in Gojek Application, no later than 3 (three) Calendar Days after the Goods/Package is received by the Recipient.
  • PAXEL shall not be liable for any commercial, financial, other indirect damages caused by anything outside the control of PAXEL or other indirect losses including damages due to Force Majeure such as earthquake, natural disaster, riot, flood, epidemic, war, revolution, rebellion, Government policy and other causes outside the control of PAXEL.
  • PAXEL is cooperating with a third-party insurance service provider to provide insurance coverage for Goods/Packages during service. Provisions regarding the provision of insurance and compensation of services are fully regulated by the insurance service provider through the Term and Condition of PAXEL.
  • Guarantee for the provision of compensation as stated in the points is divided into several categories below:
  1. The sender is responsible for protecting the Goods/Packages with adequate insurance and covering the applicable premiums.
  2. Compensation for Goods/Packages which have been added to insurance by the Sender is in accordance with the applicable insurance provisions in PAXEL. If the sender does not add the insurance feature, then the compensation for lost or damaged Goods/Packages is a maximum of 10x (ten times) Shipping costs or the price of the goods is taken the lowest value with a maximum replacement value of Rp1,000,000 (One Million Rupiah).
  3. If the sender adds an insurance feature to the delivery of Goods/Packages, the compensation for lost or damaged is a maximum of IDR 10,000,000 (ten tens of millions of rupiah) or the lowest value of the goods will be taken.
  4. Especially for documents, the maximum compensation is IDR 100,000 (one hundred thousand rupiahs). For the document which has been insured, the compensation is IDR 2,000,000 (Two Million Rupiah) in accordance with the amount of the new document. The documents in this Term and Condition are KTP, Driver's License, Diploma, Certificate, Birth Certificate, Marriage Certificate, Marriage Certificate, Divorce Certificate, Death Certificate, including but not limited to contract documents and tender documents. PAXEL has the right to determine the category of documents that can be claimed by PAXEL.
  5. For the avoidance of doubt, the Sender and/or the Account Owner understands that PAXEL doesn’t act as an agent or representative of a third-party insurance service provider and is not a party to an agreement for the provision of insurance between the Sender and/or the Account Owner and third-party insurance service provider.

 

Complaints and Questions

If Sender has questions or complaints related to the goods or document delivered through PAXEL, the Sender may submit any questions or complaints through customerservice@gojek.com or via phone to (021) 5084900 or through “Help” feature in the Gojek Application.

 

Law and Dispute Settlement

  • All disputes arising from the performance of the T&C and services provided by PAXEL with the Sender will be settled by deliberation and amicable settlement, unless it is deemed necessary to proceed to legal procedures and the laws and regulations applicable in Indonesia.
  • The Dispute Settlement as set out in this point, upon the services and T&C regulated, is determined and set by PAXEL to be settled through the jurisdiction of East Jakarta District Court.

 

Other Provisions

  • These T&C are regulated and interpreted by the laws applicable in Indonesia.
  • The Sender agree that PAXEL reserves the rights to terminate these T&C immediately after the it is declared that there is a violation to these T&C. For the avoidance of doubt, the termination of these T&C shall not oblige PAXEL to provide compensation or indemnification in any form as long as the Sender uses PAXEL delivery services. PAXEL and Sender expressly waive the provisions of Article 1266 of the Indonesian Civil Code to the extent it is required to terminate these T&C without any prior court decision.
  • In the event that one of the provisions of these T&C becomes invalid or unenforceable, then the other provision will not be affected.
  • PAXEL may amend, revise, modify these T&C at any time in accordance with the business necessity required by PAXEL.

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