Help & Support

Your shipment can be rejected by Paxel due to several reason:

1. Pick-up address not found due to incomplete or wrong address
2. Sender's phone number is wrong and cannot be contacted
3. Package not suitable with size and type that can be deliver by Paxel

After your shipment rejected, if you still want to send package, you need to create new shipment immediately. Please ensure address, phone number and package type is correct so your shipment will not be rejected.