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Will my shipping cost be refunded if delivery is late?

Your shipping costs will be refunded if your shipment using the Sameday, Nextday or Regular service is late or arrives past the estimated delivery time you specified when creating the shipment on the Paxel App. Here is the detailed information on refund shipping cost if your package is late.

  • Shipping costs are refunded on D+1 after delivery is complete
  • Shipping costs will be refunded in the form of each e-Wallet, except for OVO in the form of Paxel Credit.

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