Your shipping costs will be refunded if your shipment using the Sameday, Nextday or Regular service is late or arrives past the estimated delivery time you specified when creating the shipment on the Paxel App. Here is the detailed information on refund shipping cost if your package is late.
*Additional Note: Compensation for delays (such as shipping costs refunds) only applies to Sameday, Nextday, and Regular deliveries created through the Paxel app, and does not apply to deliveries for purchases made via PaxelMarket. If there are any issues with delayed PaxelMarket orders you have received, you can submit a claim through claim.paxel.co.
