Help & Support

You can change your pick-up time before our Hero (Paxel's courier) is on the way to pick-up your package. Below is the steps to change your pick-up schedule:

1. Open Paxel application here
2. On page From Me/To Me, click your active shipment
3. On detail shipment page, click icon more (three dots) in top right corner and then choose Reschedule Pickup
4. Choose new pick-up time as your convenience, and click Continue
5. Our Hero will pick up your package as per the newest pick-up time