You can cancel your waste shipment before the Hero (Paxel courier) is on its way to pick up your package. Here's how to cancel a shipment:
- Open the Paxel app here
- Select the My Transactions menu, All Transactions/Shipments from me/Shipments for me/Other shipments, then click your active shipment.
- On the shipment details page, click the more icon (three dots) in the upper right corner, then select Cancel Shipment
- Select Cancellation Confirmation, then enter the reason for cancellation, then click Cancel.
- Click Confirm for final confirmation.
- Canceled shipments will be entered into the History page
- Packages canceled by the sender will not be picked up by the Hero, and the Paxel balance will be returned automatically