Help & Support

You can track your packages in 2 ways:

1. Paxel App

On the My Transactions menu, in the All Transactions/Shipments from me/Shipments for me/Other shipments, click on your active shipment. You can track when your packages:

• Successfully booked a locker
• The Package will be picked up by Hero Paxel
• The package has been picked up by Hero Paxel
• Being in a transit
• The package will be delivered to the Recipient by Hero Paxel
• Unable to deliver

On the My Transactions menu, click Shipment History in the upper right corner, in the All Transactions/Shipments from me/Shipments for me/Other shipments, click on your completed shipment. You can track:

• History of cancellation of your package delivery
• Delivery history of your package that has been received by the recipient
• History of returning your packages to shipper

2. Paxel Web

You can track your packages via Paxel Web in the following ways.

• Visit https://paxel.co/id/track-shipments
• Input the AWB (Airway Bill) number and click track delivery
• You can track up to 20 shipments at the same time