Discover 10 of the best customer service platforms in Indonesia to help businesses manage customer chats faster, more organized, and fully integrated.
Tantangan dalam memberikan layanan pelanggan yang prima kini dirasakan oleh semua lini industri tanpa terkecuali. Mulai dari menangani pertanyaan produk, keluhan layanan, hingga permintaan pembaruan secara real-time dari berbagai kanal merupakan tantangan nyata yang menuntut bisnis untuk memiliki sistem penanganan pesan yang lebih sigap dan terorganisir.
Di sinilah platform customer service berperan penting sebagai solusi terpusat untuk mengelola chat pelanggan secara cepat, rapi, dan konsisten.
Dengan sistem yang tepat, perusahaan tidak hanya dapat meningkatkan efisiensi operasional tetapi juga mampu menciptakan kualitas customer experience (CX) yang lebih unggul.
Lewat artikel ini, kami akan mengulas 10 platform customer service yang bisa menjadi pilihan terbaik untuk mendukung pertumbuhan bisnismu di Indonesia.
Platform customer service adalah sistem atau aplikasi layanan pelanggan yang membantu bisnis mengelola seluruh interaksi pelanggan dari berbagai saluran komunikasi dalam satu dashboard terpusat.
Platform ini memungkinkan tim customer service merespons pertanyaan, keluhan, dan permintaan pelanggan dengan lebih terstruktur dan efisien.
Secara umum, platform ini berfungsi untuk memantau percakapan dari berbagai kanal secara real-time, mengelola tiket pengaduan agar tidak ada yang terlewat, serta memastikan standar pelayanan terpenuhi.
Dengan menyimpan seluruh riwayat interaksi pelanggan secara terpusat, perusahaan dapat memberikan solusi yang lebih cepat dan personal di setiap sesi percakapan.
1. Efisiensi Operasional Bisnis
Platform customer service membantu mengurangi pekerjaan manual sehari-hari dengan menyatukan seluruh chat pelanggan dalam satu sistem. Dengan platform ini juga, agen CS tidak perlu lagi berpindah-pindah aplikasi untuk merespons pelanggan.
2. Skalabilitas Pelayanan Pelanggan
Saat bisnis kamu berkembang dan pengiriman semakin banyak, teknologi ini membantu mengelola ribuan percakapan secara efisien dalam satu waktu.
Hal ini membantu bisnismu memastikan setiap pelanggan tetap mendapatkan respon cepat meskipun beban kerja operasional sedang meningkat pesat.
3. Peningkatan Kecepatan Respon (SLA Management)
Fitur SLA (Service Level Agreement) memudahkan tim kamu dalam memprioritaskan setiap pesan berdasarkan tingkat urgensinya. Dengan sistem ini, kendala krusial seperti komplain pengiriman akan terdeteksi lebih cepat sehingga tim bisa merespons tepat waktu sesuai standar layanan yang telah ditetapkan.
4. Peningkatan Kecepatan Respon
Otomatisasi routing dan penggunaan template respons membuat agen lebih cepat dan konsisten dalam menjawab pertanyaan pelanggan. Sistem ini secara cerdas mengarahkan pesan ke staf yang tepat sehingga pelanggan tidak perlu menunggu lama untuk mendapatkan solusi yang mereka butuhkan.
5. Otomatisasi Tugas Repetitif dengan AI
Aplikasi customer service modern kini sudah dilengkapi AI untuk menjawab FAQ secara otomatis serta menyaring tiket yang masuk. AI ini mampu mengarahkan chat langsung ke agen yang paling kompeten sehingga tim kamu tidak lagi terjebak pada pekerjaan administratif yang membosankan.
1. Mekari Qontak
Aplikasi customer service Mekari Qontak menggabungkan sales, marketing, dan customer service dalam satu dashboard terpadu. Solusi ini sangat cocok untuk bisnis skala kecil, menengah hingga enterprise yang ingin melacak interaksi pelanggan, status tiket, dan pipeline layanan secara real-time.
Mekari Qontak juga telah terintegrasi dengan WhatsApp Business API, Instagram API, serta e-commerce seperti Tokopedia dan Shopee, sehingga seluruh chat pelanggan bisa ditangani dari satu tempat.
Platform ini juga terhubung dengan software Mekari lainnya seperti software akuntansi, keuangan, dan inventory, serta mendukung inbound dan outbound call langsung dari sistem.
Fitur unggulan Mekari Qontak:
- Omnichannel CRM
- Chatbot AI
- Manajemen Tiket
- Manajemen SLA
- Agent Scorecard
- Knowledge Base
- WhatsApp Business API & WhatsApp Call
- Automasi Workflow
- Dukungan Mobile App
- Dashboard Laporan & Analitik
2. LiveAgent
LiveAgent adalah software customer service yang menyediakan ticketing omnichannel untuk email, live chat, hingga media sosial. Platform ini cocok untuk bisnis yang membutuhkan pencatatan tiket dan histori percakapan secara terstruktur.
LiveAgent juga memiliki audit log dan deteksi konflik tugas yang mampu memudahkan supervisor memantau kinerja agen dan mencegah duplikasi penanganan tiket pelanggan.
Fitur unggulan LiveAgent:
- Omnichannel Universal Inbox
- Advanced Ticketing System
- Fast Live Chat Widget
- Built-in Call Center
- Social Media Help Desk
3. Freshdesk
Freshdesk dikenal sebagai aplikasi layanan pelanggan dengan fitur ticketing berbasis AI bernama Freddy AI. Platform ini membantu bisnismu mengotomatisasi klasifikasi tiket dan memberikan rekomendasi respons kepada agen.
Namun, untuk kebutuhan bisnismu yang memerlukan integrasi telepon atau fitur lanjutan, Freshdesk biasanya membutuhkan add-on tambahan agar sistem berjalan optimal.
Fitur unggulan Freshdesk:
- Multi-channel support
- AI-powered ticketing
- Self-service portal
- Advanced analytics
- Collaboration tools
4. Help Scout
Help Scout merupakan platform customer service mengedepankan pendekatan human-centered dengan interface yang bersih sehingga interaksi terasa lebih personal tanpa kaku seperti sistem tiket biasa. Melalui fitur "Docs" dan widget Beacon, pelanggan bisa mencari jawaban secara mandiri sebelum memutuskan untuk menghubungi tim support.
FItur unggulan Help Scout:
- Shared Inbox
- Knowledge Base (Docs)
- Live Chat (Beacon)
- Automation and Workflows
- AI-Powered Tools
5. HubSpot Service Hub
HubSpot Service Hub terintegrasi langsung dengan CRM bawaannya sehingga seluruh data dan riwayat interaksi pelanggan tersimpan rapi dalam satu sistem. Hal ini sangat memudahkan bisnis memahami konteks masalah pelanggan secara cepat sebelum memberikan solusi.
Selain itu, fitur laporannya membantu manajemen memantau SLA dan kualitas respons tim secara menyeluruh untuk evaluasi layanan.
Fitur unggulan HubSpot Service Hub:
- Omnichannel Shared Inbox
- Knowledge Base Builder
- Automation and Routing
- Customer Feedback Tools
- Integration Capabilities
6. Zendesk Service
Zendesk merupakan solusi platform customer service yang unggul dalam omnichannel support serta sistem ticketing. Kelebihan utamanya ada pada akses ke ribuan integrasi aplikasi eksternal yang sangat luas.
Menariknya, Zendesk bisa dihubungkan langsung dengan sistem TMS untuk memudahkan agen memantau data pengiriman tanpa perlu berpindah aplikasi.
Fitur unggulan Zendesk Service:
- Omnichannel Support
- Automation and AI Tools
- Knowledge Base
- Live Chat
- Reporting and Analytics
7. Zoho Desk
Zoho Desk adalah aplikasi customer service yang terintegrasi dengan ekosistem Zoho CRM untuk membantu tim menangani tiket secara lebih terstruktur.
Fitur unggulan Work Modes-nya membuat agen lebih mudah dalam memprioritaskan pesan berdasarkan SLA atau tingkat urgensi secara otomatis. Platform ini sangat ideal bagi bisnis yang ingin merapikan alur kerja tim agar lebih mudah dipantau oleh supervisor.
FItur unggulan Zoho Desk:
- Omnichannel Ticketing
- AI-Powered Assistant (Zia)
- Knowledge Base & Self-Service Portals
- Advanced Automation
- Customizable Dashboards & Reports
8. Tidio
Tidio mengandalkan fitur live chat dan chatbot AI untuk memberikan respons instan kepada pelanggan setiap saat. Platform ini sangat membantu agen dalam menangani pertanyaan berulang seperti status pengiriman atau estimasi waktu secara otomatis.
Dengan bantuan AI tersebut, beban kerja tim berkurang sehingga mereka bisa lebih fokus menangani kasus pengiriman yang memerlukan penanganan khusus.
Fitur unggulan Tidio:
- Lyro AI Chatbot
- Multichannel Support
- Automated Chatbot Flows
- Real-Time Visitor Tracking & Analytics
- E-commerce and Order Management Integration
9. Hiver
Hiver adalah platform customer service berbasis Gmail-centric help desk, di mana seluruh tiket ditangani langsung dari inbox Gmail. Pendekatan ini cocok untuk tim yang ingin mengelola layanan pelanggan tanpa perlu belajar sistem baru.
Hiver menyediakan shared inbox, live chat, WhatsApp integration, serta fitur automasi dan SLA tracking untuk memastikan setiap permintaan pelanggan ditangani tepat waktu.
Fitur unggulan Hiver:
- Shared Inbox
- AI Copilot
- Automations and Workflows
- Multichannel Support
- Analytics and Reporting
10. Kustomer
Kustomer menggunakan pendekatan yang berfokus pada profil pelanggan bukan sekadar nomor tiket. Agen bisa melihat seluruh riwayat interaksi dan pengiriman dalam satu garis waktu yang utuh untuk memahami kebutuhan pelanggan secara mendalam.
Keunggulannya adalah kemampuan menarik data eksternal seperti posisi kurir secara langsung sehingga agen mendapatkan konteks pengiriman yang cepat tanpa perlu berpindah aplikasi.
Fitur unggulan Kustomer:
- Omnichannel Communication
- Intelligent Routing
- Centralized Customer Data
- AI-Powered Automation
- Customizable Workflows and Integration
Pastikan platform yang kamu pilih mampu menangani chat dari berbagai platform komunikasi mulai dari WhatsApp, email, live chat, media sosial, hingga telepon dalam satu dashboard agar tidak terjadi data terpisah.
2. Utamakan Sistem yang Mudah Digunakan oleh Tim Non-Teknis
Tim customer service biasanya membutuhkan sistem yang intuitif dan ramah pengguna agar operasional bisa langsung berjalan tanpa pelatihan teknis yang rumit. Tampilan yang sederhana membantu agen CS bekerja lebih cepat dalam situasi volume pengiriman yang tinggi.
3. Pastikan Ada Fitur Automasi
Pilihlah platform yang memiliki fitur auto-routing, chatbot AI, dan template respons untuk mempercepat penanganan setiap tiket yang masuk. Otomatisasi ini sangat membantu tim dalam menjaga konsistensi jawaban sekaligus memastikan tidak ada komplain pelanggan yang terlewatkan akibat human error.
4. Perhatikan Kemampuan Kolaborasi & Multi-Admin
Platform yang ideal harus mendukung kerja sama yang mulus antara agen, supervisor, dan manajer melalui fitur shared inbox atau penugasan tiket. Kemampuan multi-admin ini sangat penting untuk memantau performa tim secara real-time sekaligus memastikan kualitas layanan dan standar SLA tetap terjaga dengan baik.
Pastikan platform yang kamu pilih mampu menyimpan data pelanggan dan riwayat interaksi secara terstruktur, serta mudah diintegrasikan dengan CRM atau sistem internal bisnis yang sudah digunakan. Dukungan API atau fitur ekspor data menjadi aspek penting agar tim dapat mengakses informasi pelanggan dengan cepat dan bekerja lebih efisien tanpa kendala teknis yang kompleks.
Sebagai contoh, perusahaan logistik besar seperti Paxel memanfaatkan sistem customer service terintegrasi untuk menangani chat pelanggan secara cepat dan konsisten di berbagai channel.
Platform customer service bukan lagi sekadar alat bantu, melainkan fondasi penting bagi usaha bisnis yang ingin mengelola komunikasi pelanggan secara efisien.
Dengan sistem yang tepat, bisnis dapat meningkatkan kecepatan respon, menjaga kualitas layanan, dan membangun kepercayaan pelanggan jangka panjang.
Jika kamu sedang mencari platform customer service omnichannel yang fleksibel dan terintegrasi, Mekari Qontak menjadi salah satu solusi terbaik untuk berbagai industri bisnis, mulai dari logistik, ritel, e-commerce hingga teknologi informasi.
Ditambah dengan dukungan CRM, WhatsApp Business API, automasi workflow, dan integrasi ke ekosistem bisnis, Mekari Qontak membantu tim customer service menangani chat pelanggan secara lebih cepat, rapi, dan scalable.
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Confused About Which Courier to Choose? Check These 5 Things Before Sending a Package
In online business, the customer experience isn't determined only by the quality of the product shipped, but also by the shipping process itself. Choosing the right courier service can help packages arrive faster, make orders easier to track, and create a more comfortable and secure shopping experience.
For sellers, reliable shipping helps maintain customer satisfaction, increases the chances of repeat orders, and builds a better store reputation. That's why choosing a courier isn't just about shipping cost, it's an important part of your business strategy.
So, how do you choose a courier that fits your business needs? Here are a few things you need to consider before settling on the right courier.
Read Also : How to Write Addresses Correctly When Sending a Package
5 Things You Must Check Before Choosing a Courier
So you don't pick the wrong one, make sure you check the following five things before deciding on a courier for your online business.
Read Also: 50 Examples of Words That Grab Buyers' Attention
1. Check Coverage Area and Delivery Estimates
Every business has different shipping needs. Imagine you sell birthday cakes in Jakarta. A customer orders in the morning and needs it by the afternoon for an evening event. Using a regular service with a 1–2 day estimate is clearly not the right choice. That's why you need to make sure the courier service fits your business needs:
Same Day for products that have to arrive quickly
Next Day for daily shipping needs
Regular shipping for nationwide reach
Special service for frozen food or sensitive products
Choosing the wrong service can make shipping costs balloon or even leave customers disappointed because the package arrives late.
2. Remember, the Courier Is an Extension of Your Business
For buyers, the shopping experience doesn't stop when they hit the checkout button. A package that arrives late, damaged, or is hard to track will immediately be associated with your store. That's why, when choosing a courier, don't focus only on shipping cost. Also consider its features and service quality, such as how easy it is to track packages, the delivery coverage area, and the availability of insurance. That way, the shipping process can run more smoothly for both your business and your customers.
3. Compare Rates vs the Service You Get
Cheap shipping is certainly appealing, but don't focus only on the price. Also pay attention to the services offered, such as the availability of insurance, pickup service, additional fees, and how easy the claim process is if a problem arises. By considering these factors, you can choose a shipping service that's more efficient and fits your business needs in the long run.
Often a service that looks more expensive actually turns out to be more economical because it reduces the risk of refunds, complaints, and additional operational costs. Remember, cheap shipping doesn't necessarily mean a lower total cost.
Read Also : Definition, Shipping Cost, and Advantages of Same Day Delivery for Sending Food
4. Real-Time Tracking and Responsive Customer Service
These days, real-time tracking has become a basic necessity. The easier it is for customers to track their own packages, the fewer questions come into your customer service team.
Before making a decision, make sure the shipping service provides an easy-to-use tracking feature as well as customer service support that can help when needed. That way, customers can monitor delivery status on their own and the shipping experience becomes more comfortable.
5. Look for Recommendations from the Seller Community
Before deciding to use one courier regularly, look for references and experiences from other sellers with a similar business model. You can tap into seller communities, online business forums, SME groups, or discussions on social media to get a picture of service quality and user experience.
Every type of product has different shipping needs. For products like fashion, accessories, or non-urgent items, many sellers rely on regular or next-day service because it's more economical. Meanwhile, for products that need faster shipping, such as food, beverages, frozen food, hampers, or gifts, sellers usually choose same-day or instant service so the product reaches the customer in the best condition.
Read Also : Packages Arrive Out of Town in 1 Day with Paxel Same Day Delivery
Now, Try the Benefits for Yourself
The five points above aren't theory, they're a checklist you can use before your next pickup order. Try ranking the 2–3 couriers you currently use based on those 5 points. If a courier scores low across several aspects at once, it might be time to look for an alternative that better suits your business needs.
Because in the end, shipping isn't just about moving a package from point A to point B. Shipping is part of the customer experience, and a good experience is one of the biggest reasons customers come back to buy from your store.
If your business needs fast same-day delivery, cooling facilities to keep food safe during transit, and a hassle-free way to send packages, Paxel is the answer.
You can use Paxel shipping, which offers Same Day Delivery, Next Day Delivery, and special Frozen Food handling that makes sending food even safer. Download the Paxel app and start sending packages quickly and securely.
Want to Earn from a Dropshipping Business? Understand How It Works First
Want to start an online business without big capital, without holding stock, and with just a phone and an internet connection? If so, a dropshipping business could be one option worth considering. This business model is growing more popular because it lets anyone sell without having to store products themselves. You just focus on finding customers, while the supplier prepares and ships the goods to the buyer.
But make no mistake — the majority of beginner dropshippers fail in the first 3 months. Not because the business idea is bad, but because they don't understand how it works, pick the wrong supplier, or pick the wrong courier to help them ship their products.
Before you start, understand how dropshipping works, its types, the benefits, the risks, and how AI technology is starting to help dropshippers grow their businesses.
Read Also : An Outlet Is a Place of Business — How Is It Different from a Store?
What Is Dropshipping?
Dropshipping is a selling model without stock. When an order comes in, the seller forwards that order to the supplier. After that, the supplier packs and ships the product directly to the buyer under the seller's store name.
The price difference = your profit.
Many people still confuse dropshipping with reselling, even though the two are different. The difference from a reseller: a reseller buys stock first, while a dropshipper does not. Because they don't physically hold the product, a dropshipper has to be more careful in choosing suppliers and shipping services.
How a Dropshipping Business Works
1. Find a trustworthy supplier
The supplier is the main foundation of a dropshipping business. Before selling their products, do a test order to your own address first. Pay attention to product quality, shipping speed, packaging, and how responsive the supplier is when contacted.
2. Market the product
Upload products to a marketplace, social media, or your own online store. Use attractive photos, clear descriptions, and competitive prices to make it easier to draw in potential buyers.
3. Receive orders
When an order comes in, the buyer pays you as the store owner. After that, you forward the order along with the recipient's details to the supplier.
4. The supplier ships the goods
Make sure the sender name on the shipping label is your store, not the supplier's name. Though it looks simple, this step is often a source of problems for beginner dropshippers.
Step 4 is the deal-breaker. Imagine a buyer opening a package and seeing the sender name "Bandung Bag Shop", when they bought from "@sarahbags.id". Something like this can create confusion and reduce customers' trust in your store.
That's why it's important to choose a courier that supports a dropshipping feature. With this feature, the sender name can be customized to your store name, and the supplier's phone number won't be visible to the buyer. So the shopping experience stays professional and the supplier's identity stays protected.
Read Also: 5 Goals of Product Promotion and the Types That Grow Your Business
Types of Dropshipping in Indonesia
There are currently several dropshipping models widely used by online business operators.
1. Marketplace dropshipping
This model uses marketplace platforms. The advantage is that buyer traffic is already there. However, price competition is usually quite fierce, so profit margins tend to be thinner.
2. Social commerce dropshipping
Dropshipping through TikTok Shop, Instagram, or other social media platforms. This model has higher profit-margin potential because the seller can build their own brand and audience. However, it requires the ability to create engaging content.
3. Cross-border dropshipping
In this dropshipping model, products are shipped directly from overseas. The profit can be quite large, but the longer shipping time is often a challenge of its own.
4. Hyperlocal dropshipping
Dropshipping focused on a specific area with fast delivery within a single city. This model is increasingly in demand because customers can receive their goods the same day. For products like food, gifts, documents, or other urgent needs, delivery speed is often the key factor driving repeat orders.
The most profitable option is usually hyperlocal, because here you win on speed, something a cross-border dropshipper can't match. Your only "capital" is a courier that can deliver the same day.
AI Dropshipping: A New Way to Manage a Business More Efficiently
Advances in technology now make dropshipping easier to run. Various AI-based tools can help dropshippers save time and boost productivity.
1. Viral product research
AI can help analyze market trends and find products that are trending. One example is AI that scrapes TikTok Shop, which can help analyze market trends and find products that are gaining popularity. By using data from such platforms, AI can recommend products that are going viral and have the potential to sell well in the market.
2. Copywriting generator
From headlines and social media captions to marketplace descriptions, all can be created faster using AI in a matter of seconds.
3. Edit and Enhance Product Photos
Ordinary-looking supplier photos can be improved in quality so they're more appealing to potential buyers.
4. Customer auto-reply
This AI-based chat assistant can help answer frequently asked customer questions automatically, such as product availability, delivery estimates and order status, and how to track a package. With AI's help, dropshippers can focus more on business strategy rather than doing repetitive tasks every day.
Read Also: 10 Best Customer Service Platform Recommendations for Businesses in Indonesia
Dropshipping Business Risks You Need to Know
Although it looks easy, a dropshipping business still has risks that must be understood from the start. Three main risks that can sink your dropshipping business:
1. Inconsistent suppliers
A supplier that was initially responsive may experience a decline in service quality or shipping delays. Unfortunately, customers will still blame your store, not the supplier. Buyers don't care about internal matters, all they know is that they bought from you.
2. Sudden stockouts
This situation often happens when a product you've marketed turns out to be unavailable once an order comes in. As a result, you have to contact the buyer, issue a refund, and risk receiving negative reviews.
3. All complaints land on you, not the supplier
Package late? Wrong size? Damaged in transit? Every chat lands in your store's DMs. You're the one who has to stay patient, coordinate with the supplier, and keep smiling in the chat. That's why dropshipping isn't a passive business. Managing customer service remains an important part of daily operations.
These three risks aren't a reason not to start. They're a reason to start with the right strategy: like having 2–3 backup suppliers per product, choosing a courier with transparent tracking, and setting buyer expectations from the start (in the product description: when it ships, estimated arrival, etc.). Most dropshipping problems are actually communication problems that weren't managed.
Tips for Successfully Starting a Dropshipping Business
To make your dropshipping business better prepared to grow, here are some tips you can apply:
1. Focus on a Specific Niche
Rather than selling every product category, choose a more specific niche. For example, instead of just selling "fashion", focus on a category like "minimalist-patterned hijabs" or "women's work bags".
2. Start with a Small Budget
Test one product first before adding more product variations. This approach helps reduce risk and makes it easier to evaluate sales performance.
3. Prepare Backup Suppliers
Don't rely on just one supplier. Having several alternative suppliers can help maintain stock availability when issues arise.
4. Choose a Courier That Supports the Dropshipping System
Shipping is an important part of the customer experience. Make sure the shipping service you use has:
Real-time tracking
Pickup from the supplier's location
Clear delivery estimates
Custom sender-name feature
5. Build Your Own Branding
Use a logo, visual identity, thank-you cards, or simple stickers so customers remember your store more easily than the supplier working behind the scenes.
How Paxel Helps Your Dropshipping Business
For dropshippers who want to manage shipping more conveniently, Paxel provides several features designed to support dropshipping operations.
Custom sender name matching your store name
Direct pickup from the supplier's location
Real-time tracking you can share with the buyer
Same Day service for deliveries within and between cities. With a system like this, the shipping process can run more professionally without having to hold stock or manage your own warehouse.
Now, Your First Step
A dropshipping business doesn't always require big capital to start. Begin with the smallest steps: pick one product, one trusted supplier, one marketing channel, and a shipping service that can deliver your packages quickly and safely.
The Paxel app already has a ready-to-use feature built for dropshippers. Just download and register, set your pickup preferences from the supplier, and you'll have courier operations on par with a big seller without having to rent a warehouse.
Read Also: Paxel Coverage Area
7 Jakarta Street Food Destinations Open Until Late at Night
Rasa lapar yang muncul di tengah malam seringkali bikin orang kebingungan harus cari makanan ke mana. Tenang! Kalau kamu tak bisa makan di restoran mal, menjelajahi street food Jakarta yang buka sampai malam adalah jalan keluar paling memuaskan.
1. Gultik Blok M
Kawasan Blok M selalu menjadi primadona bagi para pemburu kuliner malam dengan kehadiran deretan penjual gulai tikungan. Sepiring nasi hangat disiram kuah gulai sapi bersantan encer menghasilkan perpaduan rasa gurih dan sedikit manis yang memanjakan lidah. Kamu bisa menambahkan sate telur puyuh dan kerupuk udang agar tekstur hidangan ini semakin kaya di mulut.Baca Juga: 7 Oleh-Oleh Khas Jakarta yang Enak dan Disukai Banyak Orang
Para pedagang gultik ini berjejer di sepanjang Jalan Mahakam dan mulai melayani pembeli sejak pukul lima sore hingga dini hari. Harga satu porsi gultik sangat ramah di kantong, yaitu berkisar di angka Rp 15.000 saja. Tempat ini menjadi opsi street food Jakarta malam terfavorit bagi anak muda yang ingin nongkrong santai.
2. Kuliner Pecenongan
Jalan Pecenongan seolah tidak pernah tidur dan selalu dipadati oleh deretan tenda makanan yang menggugah selera. Kamu bisa menemukan berbagai macam hidangan lezat mulai dari martabak manis legendaris hingga aneka olahan seafood segar. Cita rasa makanan di kawasan ini sangat terjamin kualitasnya karena resepnya sudah diwariskan turun-temurun sejak puluhan tahun lalu.Baca Juga: 5 Olahan Daging Kambing yang Lezat dan Menggugah Selera
Kawasan ini merupakan rekomendasi street food Jakarta yang sangat legendaris di kalangan wisatawan kuliner nusantara. Mayoritas pedagang di Jalan Pecenongan mulai membuka tenda mereka pada pukul enam sore hingga tengah malam. Harga makanan di sini bervariasi mulai dari Rp 30.000 hingga ratusan ribu rupiah tergantung jenis menu yang kamu pilih.
3. Nasi Goreng Kambing Kebon Sirih
Aroma rempah kapulaga dan kunyit langsung menyambut indra penciumanmu saat menginjakkan kaki di kawasan Kebon Sirih. Nasi goreng kambing di sini dimasak dalam wajan super besar yang menyajikan tontonan menarik sebelum kamu mulai menyantapnya. Potongan daging kambingnya sangat empuk berpadu sempurna dengan bumbu nasi goreng yang meresap hingga ke dalam butiran nasi.
Warung tenda legendaris ini berlokasi tepat di Jalan Kebon Sirih Barat dan buka setiap hari mulai pukul lima sore. Harga satu porsi nasi goreng kambing yang mengenyangkan ini dibanderol sekitar Rp 45.000. Kamu harus datang lebih awal agar tidak terjebak antrean panjang yang biasa terjadi menjelang jam delapan malam.
4. Sate Taichan Senayan
Pencinta makanan pedas pasti akan langsung jatuh cinta dengan pesona sate taichan yang menjamur di area Senayan. Daging dada ayam dibakar tanpa bumbu kacang, melainkan hanya diberi perasan jeruk nipis dan taburan garam yang gurih. Cocolan sambal rawit merah super pedas memberikan sensasi terbakar di lidah yang membuat siapa saja ketagihan.Baca Juga: 7 Oleh-Oleh khas Cirebon Paling Hits Saat Musim Liburan
Kini para pedagang sate taichan memusatkan area jualan mereka di sekitar kawasan Gelora Bung Karno. Kamu bisa menikmati sajian pedas ini mulai dari jam enam sore dengan harga sekitar Rp 30.000 per porsi. Street food Jakarta malam ini cocok dinikmati usai berolahraga atau pulang kantor.
5. Nasi Uduk Kebon Kacang
Mencari hidangan tradisional Betawi yang otentik mengharuskanmu untuk mampir ke deretan warung nasi uduk di Kebon Kacang. Nasi uduknya dibungkus kecil-kecil menggunakan daun pisang sehingga aroma wanginya sangat khas dan menggugah selera. Kamu bisa memilih aneka lauk pendamping seperti ayam goreng bumbu kuning, tahu tempe, dan jeroan sapi goreng.
Satu hal yang membuat hidangan ini istimewa adalah ketersediaan dua jenis sambal, yaitu sambal kacang dan sambal terasi pedas. Lokasinya berada di pusat kota dekat Tanah Abang dan mayoritas kedai buka dari jam sepuluh pagi hingga tengah malam. Harga satu bungkus nasi uduk dipatok Rp 5.000, sedangkan lauknya bervariasi mulai dari Rp 10.000 hingga Rp 25.000 per potong.
6. Seafood Kalimati, Pademangan
Kawasan Kalimati di Pademangan menyajikan surga tersembunyi bagi para penggemar hidangan laut segar di ibu kota. Menu andalan yang wajib kamu coba adalah kepiting saus padang dan ikan kuwe bakar bumbu kecap pedas. Bumbu saus padangnya sangat kental dengan perpaduan rasa asam, manis, dan pedas yang menempel erat pada cangkang kepiting.
Kualitas bahan laut di sini sangat baik karena langsung didatangkan dari pasar ikan setiap harinya.Baca Juga: Penanganan Khusus Pengiriman Paket Frozen Food Kamu bisa memasukkan tempat ini ke dalam daftar rekomendasi street food Jakarta untuk acara makan malam besar bersama keluarga. Kedai seafood ini beroperasi dari pukul enam sore dengan harga menu berkisar antara Rp 35.000 hingga Rp 150.000.
7. Roti Bakar Eddy, Blok M
Menutup wisata kuliner malam paling nikmat dilakukan dengan menyantap camilan manis dan segelas minuman hangat. Roti Bakar Eddy menyajikan roti tawar buatan sendiri yang dibakar di atas arang sehingga menghasilkan tekstur krispi di luar. Isian cokelat keju yang melimpah ruah berpadu dengan wangi arang menciptakan cita rasa klasik yang selalu dirindukan.
Selain roti bakar, kamu juga bisa memesan menu lain seperti mi instan rebus kornet dan pisang bakar cokelat. Tempat nongkrong ini berlokasi di area Blok M dan siap melayani pengunjung dari pukul enam sore sampai dua dini hari. Harga seporsi roti bakar manis sangat terjangkau, yaitu mulai dari Rp 18.000 saja.Baca Juga: 9 Kue Kering khas Betawi yang Bisa Jadi Teman Minum Kopi
Membeli berbagai jajanan pinggir jalan tentu sangat menyenangkan, apalagi tahun ini Paxel turut kembali memeriahkan acara JakFair. Kamu bisa memborong aneka street food Jakarta langsung di pameran dan mengirimkannya ke rumah keluarga melalui booth Paxel yang melayani dengan cepat dan aman. Sebelum mengirim kejutan lezat tersebut, kamu harus memastikan cek tarif ongkir terlebih dahulu dan memantau status pesananmu lewat fitur lacak pengiriman di aplikasi Paxel.
