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Kirim Paket Cepat & Tepat Waktu, Ada Jaminan Ongkir Kembali 100%

Send Packages Fast & On Time, There is a 100% Refund Postage Guarantee.

Send packages fast & on time with 100% shipping refund if late. Check the detail below!

[Update] Lagi butuh kirim Satsetsatset alias harus cepat? Kamu bisa kirim pakai Paxel dikirim dengan cepat dan tepat waktu. Kirim pakai Paxel dengan SamedayNext day hingga Regular ada Jaminan ongkir kembali 100%* jika paketmu terlambat lebih dari 2 jam dari estimasi waktu pengiriman atau estimasi waktu tiba yang telah kamu tentukan di aplikasi Paxel.

Kirim Paket Cepat dan Tepat Waktu dengan Jaminan Ongkir Kembali

Maka itu, Kamu tak perlu ragu menggunakan Paxel saat harus mengirim satsetsatset, karena Paxel akan mengirim paketmu cepat & tepat waktu dengan pengembalian ongkir 100% jika terlambat. Berikut ini info detail pengembalian ongkir jika paketmu terlambat.

  • Ongkir dikembalikan pada H+1 setelah pengiriman selesai atau paket diterima
  • Ongkir akan dikembalikan dalam bentuk e-Wallet masing-masing, kecuali OVO dalam bentuk Paxel Credit.
  • Pengembalian ongkir tidak berlaku ketika ada reschedule dan Exception Handling (Delay pesawat/kemacetan lalu lintas) yang akan muncul pada status lacak pengiriman/AWB

Ketentuan Refund Ongkir dengan Pembayaran kecuali OVO, AstraPay dan Paxel Credit

Refund dengan Pembayaran e-Wallets GoPay/ShopeePay

Refund dana yang akan dikembalikan ke akun e-wallet yang digunakan saat melakukan pembayaran, yaitu GoPay, proses pengembalian dana tersebut membutuhkan waktu maksimal 1×24 jam kerja.

Refund dana yang akan dikembalikan ke akun e-wallet yang digunakan saat melakukan pembayaran, yaitu ShopeePay, proses pengembalian dana tersebut membutuhkan waktu maksimal 20 hari kerja. 

Jika transaksi refund dilakukan pada e-wallet atau bank yang berbeda dari metode pembayaran saat transaksi, proses pengembalian dana memerlukan waktu 15–20 hari kerja.

Refund dengan Pembayaran QRIS 

Refund dana untuk transaksi melalui QRIS akan dikembalikan ke akun e-wallet yang digunakan saat melakukan pembayaran. Pengembalian dana akan diproses maksimal 1×24 jam kerja setelah permintaan refund diajukan.

Jika pembayaran refund dilakukan menggunakan bank atau antar e-wallet berbeda, refund akan diproses dalam waktu 15–20 hari kerja setelah permintaan refund diajukan. 

Kamu bisa hubungi Hera (Asisten Chat Paxel) untuk mendapat informasi seputar perpaketan melalui aplikasi hingga website Paxel. Yuk, download Paxel sekarang untuk kirim paket dengan cepat dan tepat waktu!

*Catatan Tambahan: Kompensasi keterlambatan (seperti refund ongkir) hanya berlaku untuk pengiriman Sameday, Nextday dan Regular yang dibuat melalui aplikasi Paxel dan tidak berlaku untuk pengiriman atas pembelian produk di Paxelmarket. Jika ada kendala keterlambatan pesanan dari Paxelmarket yang diterima bisa ajukan klaim melalui claim.paxel.co. 

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