Package Packing Tips

Claiming to be Sahabat Paxel but sending packages only using crackle bags? Come on, just check the tips so that you become the most super #SahabatPaxel! 😚

Don't forget, save and share these tips so your friends know too and send Sameday packages via Paxel!

1. Understand the Paxel Delivery Process

Paxel provides Sameday and Nextday delivery services, within the city as well as between cities.

Sameday Paxel delivery process is different from the Instant service. Paxel sends multiple packets at the same time. The delivery process from the sender's address to the recipient's address passes through the transit location first. Therefore, let's help Paxel to be able to send your package properly, namely by preparing a package that has been packaged properly, to maintain the quality of the package during delivery and not damage other packages.

Paxel has freezer and chiller facilities for Nextday shipments which require longer transit times so we can take care of your package during the transit process.

• Read More: Have a Shipment Disturbance? Your Frozen Food Product is Safe

2. Understand the type of package to send

Don't know then don't love, this term also applies to the type of package you want to send. Here are the types of packages you can send via Paxel:

1. Accessories
2. Books & documents
3. Health & beauty
4. Toys & hobbies
5. Frozen food
6. Perishable foods (vegetables & fruit)
7. Non-perishable Food & Snack
8. Fashion & Apparel
9. Sports & entertainment
10. Precious Metal
11. Electronics & gadgets
12. Household & Homewares
13. Automobile & Motorcycle

3. Each package at Paxel has its own AWB (airway bill)

Make sure Babang Hero pastes the AWB of your package during the pick-up process at the return address to ensure your package is not swap in transit before heading to the recipient's address.

Make sure you save and share the shipping AWB code with recipients to make tracking your package easier and encourage recipients to download Paxel so they can receive automatic delivery notifications

Shipment tracking can be done on the Paxel app or via the https://paxel.co/en/track-shipments page

4. Understand whether your package is FRAGILE or not

A fragile is a fragile package. If you send a broken package, you are required to report the package as fragile in the Paxel application so that we can take better care of your package during the shipping process.

Example of a fragile package:

• Glass bottle
• Ceramic/glass tableware
• Items containing glass/ceramic

Don't forget to make sure the packaging of your package is good and safe to maintain the condition of the package during the shipping process.

5. Tips for packing FRAGILE packages

1. Use a box with safe and strong material
2. Use additional bubble wrap in the box to keep the package safe
3. Make sure the box is filled and there is no vacuum so that it can withstand shocks, you can use additional bubble wrap/paper to fill the space between your items and the inside of the box.
4. Make sure you report the package as fragile in the Paxel app

6. Understand the safe filling of packaged foods

Make sure the food is fully loaded and there is no vacuum to minimize food damage from shocks during the shipping process.

Because it has been confirmed, the package will continue to move until it reaches the destination address.

Good filling and packaging will make your food safer. You can add the contents of the food to make it fully, besides being safe, your customers will be happy.

7. Understand whether your package is FROZEN FOOD or not

Frozen food is processed/non-processed food that is frozen. Frozen foods that can be shipped via Paxel are those that last 14 hours at outdoor temperatures, for example:

• Frozen meatballs
• Frozen sausage
• frozen somay
• frozen durian

8. Tips for packing the FROZEN FOOD package

1. Use coated plastic to prevent water or dew leakage from your frozen food
2. Use an additional thermafreeze or ice gel to maintain the temperature of your frozen food products during the shipping process proses
3. Use a box with safe and strong material
4. Make sure the box is filled with no space so that it can withstand shocks, you can use additional bubble wrap/paper to fill the space between your items and the inside of the box
5. If the product has been flavored, use dry seasoning or reduce the moisture content of the seasoning, then pack it in separate packaging and be safe from leakage
6. Make sure you report the package as a frozen food item in the Paxel application
7. During the delivery process, it is certain that the package will continue to move. Good packaging will make your frozen food safer

9. Understand whether your package is Perishable Food or Non-Perishable Food?

Perishable foods that can be shipped via Paxel are those that do not require freezer or chiller storage and last more than 24 hours at outdoor temperature, for example:

• Canned food
• Dry food

Perishable food that can be sent via Paxel is processed or fresh food (vegetables & fruit) which can last 14 hours at outdoor temperature, for example:

• Vegetables
• Fruit
• Pastry
• Cuisine (cooked food)

10. Tips for packing packages of Non-Perishable Food and Perishable Foods (vegetables & fruit)

1. 1. Use a box with a safe and strong material as an additional outer layer of food/cookies containers
2. Make sure the box is filled with no space so that it can withstand the shock of travel, you can also use additional bubble wrap/paper to fill the space between your items and the inside of the box
3. Make sure you report the package as a Perishable/Non-Perishable Food item in the Paxel app
4. During the shipping process, it is certain that the package will continue to move. Good packaging will make the food or cookies in the container safer

•  Read More: Flat Delivery Cost Paxel Sameday

The Safest Way to Ship Gold with Paxel

Sending precious metals to family in another city or region can feel stressful. #SahabatPaxel might worry that the item could get lost along the way or not even reach the recipient. But don’t worry, there are safe ways to make your gold shipment run smoothly. What Counts as Gold? Image Source: Unsplash.com Gold refers to certified precious metals (LM) in various weights. Items that fall into this category include: collectible gold coins, gold jewelry (rings, bracelets, necklaces, earrings), and gold-ornamented watches. Because of its high value, every gold shipment must be accompanied by official proof of ownership to ensure smooth verification and safe delivery. Factory certificates, purchase receipts, or appraisals from trusted jewelers will simplify the value declaration process and serve as the basis for insurance protection in case anything happens. Safe Ways to Ship Gold To ensure your gold shipment with Paxel goes smoothly and securely, here are the key steps to follow: 1. Preparation Stage Before packing, make sure you’ve fully documented your item: Take close-up photos from multiple angles.Photograph the certificate and record the serial number if available.For jewelry, write down the karat, weight, and model details. Keep all this data stored in the cloud for easy access if verification is needed. 2. Packing Stage To keep it safe in transit, follow this packing order: Place the item inside a small sturdy case, like a hard case or ring box.Wrap it tightly with 2–3 layers of bubble wrap and put it into an inner box that fits well.Fill all gaps with foam or crumpled paper so it won’t move.Place the inner box inside a strong outer carton and seal all edges using the H-tape method. For supporting documents (certificates), put them in a thin folder and place them inside the same inner box. If you prefer to ship the certificate separately for security, inform the recipient and record both tracking numbers. 3. Shipping Stage Once your package is ready: Open the Paxel app and select Send Package.Fill in complete sender and recipient details, including phone numbers and delivery notes if necessary.Choose the right service for your route: Sameday, Nextday, or Regular. Under item category, select High-Value Shipment, then provide a short description (e.g., “8-gram gold jewelry + certificate”) and declare the item’s value to activate insurance protection. Schedule the pickup at your address, review your order summary, then confirm payment. A Paxel courier will collect the package as scheduled, and you can track it in real time until it reaches the recipient. If the destination is an office or building, make sure a receptionist or PIC is ready to receive the package for smooth handover. When Should You Ship Gold? Image Source: Unsplash.com Avoid scheduling pickups too late at night since sorting takes time. Always choose earlier pickup slots on weekdays. For busy routes, select Same Day Delivery so the item arrives on the same day. If the recipient often moves around, ask them to stay available at a specific time and turn on tracking notifications in the app. Do You Need Insurance? Yes, insurance is highly recommended when shipping gold via Paxel. Because gold carries high value, the risk is also high if something unexpected happens, like packaging damage or loss in transit. By declaring the value of your gold and adding insurance in the Paxel app, you’ll be protected for up to Rp50 million, ensuring compensation according to the declared value. The insurance fee is only Rp2,500—a tiny cost compared to the potential loss if gold goes missing. This makes it a must for peace of mind. Why Ship Gold with Paxel? Shipping gold with Paxel frees you from anxiety all day. Paxel is certified with ISO 9001:2015 and ISO/IEC 27001:2013, ensuring every service is efficient, secure, and consistent. So, if you need a well-organized, trackable gold delivery service with home pickup, just choose Paxel.

29 Aug 2025

Guide to Shipping Valuables Safely to Their Destination

When you need to send jewelry, gadgets, or valuable documents to another city, it’s normal to feel anxious. You might worry about damage during transit, losing the package, or making mistakes in the process. That’s understandable the value is high and often carries emotional meaning too. To stay worry-free from the moment you send it until it’s received, follow this guide to shipping valuables. What Are Valuables? Image Source: Unsplash.com Valuables are packages worth over Rp1 million. According to Paxel’s terms, these are also referred to as High Value Shipments (HVS). What counts as valuables? Examples include jewelry, watches, precious metals, mobile phones, laptops, tablets, and important documents such as property certificates, vehicle registration papers (BPKB/STNK), passports, diplomas, checks, or stamped papers. These items require extra care due to higher risks and sometimes verification needs during handover. That’s why you can’t just send them carelessly. You must provide clear data and always use insurance protection for safety. Do This Before Shipping Valuables! To reduce anxiety, follow these steps before sending your items: Take photos of the item from multiple angles, keep purchase receipts or proof of ownership. For gadgets, record the IMEI/serial number and back up all personal data.For phones/laptops, perform a factory reset and remove SIM/SD cards. Disconnect linked accounts to prevent device lock during inspection.With Paxel, high-value shipments are covered by insurance protection of up to Rp50 million with affordable extra cost.Write the recipient’s name, active phone number, and detailed address. If sending to an office, include the floor/room number for faster handover. How to Pack Safely Image Source: Unsplash.com Don’t let your valuables get damaged because of poor packaging. Here’s the step-by-step packing guide: Wrap items with suitable materials: ziplock bags for documents or small jewelry, bubble wrap/foam for electronics. Use anti-static bags for electronic components.Add a small box or hard case as an inner box. Fill empty space with crumpled paper or foam so items don’t move around.Use the H-taping method on the outer box. Attach “Fragile/Handle With Care” stickers if needed. For documents, use a thick folder and mark “DO NOT FOLD.”After packing, perform a shake test. Gently shake the package—if you still hear movement, add more cushioning until it’s firm but not overly tight. How to Ship Valuables via Paxel App Paxel helps you send valuables securely. Here’s how: Open the Paxel appSelect Send PackageEnter sender & recipient detailsChoose service (Instant/Sameday/Nextday/Regular depending on route)Select the item type that High Value Shipment categoryWrite the item name & declare its value so insurance appliesSet pickup schedule & estimated arrivalReview summaryMake payment Once the order is active, you can track the status in real time and receive notifications until delivery is complete. Paxel couriers will pick up the package from your address at the scheduled time. Payment options include Paxel Credit, e-wallets, and Cash on Pickup. Ensuring Valuables Arrive Safely To ensure safe delivery, ask the recipient to be available at the chosen time. If verification is required, they should prepare an ID card or employee badge so the courier hands it over to the correct person. With Paxel, you can also share a tracking link from the app so the recipient can monitor the package’s journey. Paxel is ISO/IEC 27001:2013 certified for Information Security Management Systems, proof of their commitment to safeguarding customer data and business operations under strict standards. So, there’s no need to worry about the safety of your items and data. In the end, peace of mind comes from a smooth delivery process. If you plan to send valuables, whether within the same city or intercity, choose Paxel.

29 Aug 2025

How to Send Documents for Same-Day Delivery from the Office Without Hassle

Anyone working in an office has surely faced tight deadlines. For example, you may need to send documents to a client’s office today, but you don’t have time to go out because of piled-up tasks. Relax. Now, you can send documents to arrive the same day directly from your home or office—without queues and without stress. The key lies in proper preparation and Paxel’s pickup feature. What Documents Should Be Sent with Same-Day Delivery?Image Source: Unsplash.com All important documents should be sent via same-day delivery service to avoid the drama of delays. What counts as important documents? Any official, urgent, or time-sensitive paperwork. Examples include employment contracts, business agreements, legal documents such as deeds, certificates, and vehicle registration papers (STNK/BPKB), tender documents, and banking papers such as checks and giro slips. These documents are usually required quickly by the recipient, and even slight delays could result in a failed transaction, broken cooperation, or even legal problems. You cannot underestimate their delivery, because the real value of these documents is not just the paper itself but the significant consequences if they are delayed or lost. With same-day delivery, those risks are minimized and your reputation as the sender remains intact. Preparing Documents for Delivery Image Source: Unsplash.com Before sending important documents, you must pack them properly to avoid issues during transit. Not sure how? Just follow these steps: Use a high-quality folio/kraft envelope that won’t tear easily to protect your documents.Add a thin cardboard sheet inside as reinforcement to prevent bending.Place the documents inside a waterproof plastic sleeve before putting them in the main envelope.Seal the envelope tightly with tape and write “DOCUMENTS — DO NOT FOLD” on the front.Clearly write recipient details: name, active phone number, complete address, and sender details.If there are attachments like a flash drive, place them in a separate pouch inside the envelope to avoid scratching the papers.Avoid excessive stapling, as it may tear during sorting. How to Send from Home or Office You can safely send important documents through Paxel’s same-day delivery service. The process is simple: Open the Paxel app and select Send Package.Enter recipient details: full name, address, phone number, and instructions (e.g., “leave with receptionist”).Fill in sender details: name, pickup address, phone number, and notes if needed.Choose a service that supports same-day delivery. Check the Instant/Sameday options shown in the app.Under item category, select Documents and briefly describe the contents (contract, invoice, etc.).Schedule pickup at your home/office and choose the estimated delivery time. Make sure you’re available when the courier arrives.Review the summary, choose a payment method, and confirm the order.Track your shipment in real time. If needed, enable notifications to get updates when the package is picked up, in transit, and delivered. Delivery success depends on distance, route, and pickup time. The app will show an estimated arrival time based on your area. Also, ensure the pickup is not scheduled too late in the evening to allow enough processing time. If the destination is an office, consider their receptionist hours so the package won’t be held up. Tips for Peace of Mind When Sending Documents Sending documents can sometimes make you anxious, especially while they’re still in transit. Here are some tips to help you feel more at ease: Always keep the digital receipt provided in the app. This ensures you still have proof of shipment even if your internet connection drops or an error occurs.Share the tracking link with the recipient so they can see the package’s status directly, saving you from repeatedly explaining where it is.For high-value documents like deeds, certificates, BPKB, or STNK, add insurance according to the default value provided and make sure the package contents comply with shipping regulations. At the end of the day, sending documents from home or office should be efficient. Choose a service that lets you stay focused on your main work while the logistics are handled by professionals. Don’t bother carrying files outside, sweating in traffic, or scrambling for a courier at the last minute. The delivery flow must be clear, trackable, and flexible. If you need to send documents the same day, use Paxel’s same-day delivery service. You can arrange pickup from home, check the estimated arrival time in the app, and choose the service that matches your route. Paxel makes everything easier, keeps your work safe, and ensures your day runs smoothly.

29 Aug 2025