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Why is my package is late/delayed?

Although the majority of packages are collected and delivered at the time you are requested, sometimes there is a small delay. Common reasons our Hero are late/delayed on pick up or delivering your packages are:

  1. Misspelled, incomplete or outdated address. It makes our Hero difficult to pick up or deliver your package to an address which is difficult to find.
  2. Weather conditions, traffic or force majeure situation. Sometimes, unforeseen situations could and beyond our control could impacted to pick up and delivery schedule.

If the pick up or delivery does not happen on the day it has been requested, please contact Hera via Aplikasi Paxel, WebApp Sahabat Paxel or Website

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