Let's, follow the story of Catering Sibabah's journey from Sukabumi in developing its business to success!
Beradaptasi terhadap situasi dan kondisi tak hanya mendukung kelangsungan bisnis, tetapi juga perkembangan bisnis. Seperti Halnya, Riza Suwandira pemilik Catering Sibabah, yang meluncurkan produk Empal Gepuk dalam kemasan pada masa pandemi yang membawanya pada kesuksesan. Dengan kemasan divacuum, Empal Gepuk kemasan menjadi produk paling best seller yang digemari oleh pelanggan dari dalam kota maupun luar kota Sukabumi.
Penasaran dengan cerita perjalanan Catering Sibabah dalam mengembangkan bisnisnya? Yuk, simak cerita Pejuang Online Paxel dari Catering Sibabah berikut di bawah ini.
1. Awal Mula Berdirinya Catering Sibabah
Hampir genap 10 tahun, Catering Sibabah berdiri sejak Oktober 2013. Riza bercerita bahwa awalnya Catering Sibabah merupakan warung nasi biasa yang melayani catering Nasi Box untuk acara rapat perkantoran, sekolah, acara keagamaan, dan lain-lain. Namun, supaya bisa bertahan di tengah pandemi, Catering Sibabah mencoba dan berinovasi mengeluarkan produk Empal Gepuk dalam kemasan pada akhir Desember 2020.
Berlokasi di Sukabumi, saat ini Catering Sibabah telah memiliki dapur pusat dan Rumah Makan yang terletak di Kabupaten Sukabumi. “Lokasi dapur pusat berada di Desa Pawenang, Kecamatan Nagrak, Kab. Sukabumi. Alhamdulillah saat ini sudah buka Rumah Makan di Jl. Siliwangi no. 79 Cibadak, Kab. Sukabumi,” ucapnya.
2. Asal Usul Nama Catering Sibabah
Nama Catering Sibabah hingga logo yang saat ini dikenal diambil dari keluarga, tepatnya orang tua. “Si Babah ini diambil dari panggilan orang tua (Bapak Ade Suwangsa). Dan logo untuk Catering Si Babah juga merupakan karakter dari orangtua (Bapak Ade dan Ibu Rosana),” jelasnya.
3.Awal mula menemukan Produk Catering Sibabah
Empal Gepuk merupakan salah satu menu yang ditawarkan oleh Catering Sibabah dan menghadirkan dalam bentuk kemasan sejak pandemi. Kemunculan Empal Gepuk Kemasan pun mendapatkan respon positif dari pelanggan dari dalam kota maupun luar kota. “Alhamdulillah produk Empal Gepuk Si Babah direspon positif oleh konsumen, baik di Sukabumi maupun Luar Sukabumi,” ucapnya.
4. Rahasia Catering Sibabah Dalam Mempertahankan Kualitas Produk
Dalam menjaga kualitas produk Catering Sibabah, Riza menggunakan bahan baku yang fresh, resep yang sesuai SOP (Standar Operasional Prosedur) dan proses pemasakan yang higienis. “Bahan baku yang fresh mulai dari daging sapi, bumbu rempah, serta resep sesuai SOP ditambah proses masak yang higienis menjadi kunci produk Catering Sibabah bisa bertahan lama,” terangnya. Ia pun setiap harinya turut mengawasi proses produksi agar kualitas produk dapat tetap terjaga.
Selain Empal Gepuk (400gr dan 250gr), Catering Sibabah menawarkan beragam produk mulai dari Empal Suwir, Gepuk Ayam, Oseng Iga, Tongkol Suwir, Paru Ungkep, Aneka Pepes, dan Bakakak Ayam Kampung. Empal Gepuk kemasan 400gr menjadi produk yang paling best seller. “Per harinya Sibabah bisa memenuhi sampai 250-an box Empal Gepuk dalam bentuk kemasan,” ucapnya. Peminat tertinggi Empal Gepuk Si Babah sendiri banyak berasal dari kota Jakarta Barat dan Jakarta Selatan.
5.Tips Catering Sibabah Hadapi Tantangan hingga Sukses Seperti Sekarang
Beradaptasi dengan perubahan menjadi kunci Catering Sibabah dalam menghadapi tantangan selama berbisnis hingga bisa sukses seperti sekarang. “Terus melakukan riset, berinovasi serta menambah wawasan di bisnis kuliner, sehingga bisa terus beradaptasi dengan perubahan,” terangnya.
Dalam terus mengembangkan usaha Catering Sibabah agar semakin maju kedepannya, saat ini Riza memerlukan peningkatan operasional yang lebih efisien. “Operasional lebih ditingkatkan lagi, agar bisa lebih efisien dalam produksi serta bisa menghasilkan produk berkualitas yang lebih tahan lama lagi,” jelasnya.
6. Cara Mengemas dan Menyimpan Stok Produk
Riza menjelaskan bahwa Empal Gepuk Kemasan meggunakan kemasan divacuum yang bisa bertahan selama 4 hari dalam suhu ruang, 7 hari di kulkas dan 30 hari di freezer. “Tinggal hangatkan 3 menit saja, Empal Gepuk Si Babah siap disantap dengan nasi hangat,” ucapnya. Dalam menjaga produk tetap segar, Empal Gepuk yang sudah jadi akan langsung divacuum dan dimasukkan ke dalam freezer.
7. Cara mempromosikan produk Catering Sibabah
Catering Sibabah mempromosikan produknya melalui online marketing mulai dari media sosial hingga e-commerce. “Empal Gepuk Si Babah sendiri dipromosikan melalui online marketing, baik di social media, website serta e-commerce. Baik dengan traffic berbayar maupun organic,” jelas Riza. Ia juga mengatakan bahwa terkadang menawarkan promo pada momen-momen tertentu, terutama memberikan (promo) kepada pelanggan setia yang sudah sering melakukan pemesanan di Catering Sibabah.
Dalam menjaga pelanggan bisa setia dan puas terhadap produk Catering Sibabah, Riza membangun interaksi dan komunikasi dengan pelanggan. “Selalu menanyakan dan berkomunikasi dengan pelanggan, seperti menanyakan respon, kritik, saran, masukan, sehingga membuat kami bisa terus berkembang dan memperbaiki produk Empal Gepuk Si Babah,” paparnya.
8. Suka Duka Dalam Menjalankan Bisnis
Pelaku usaha tentunya melewati suka dan duka selama menjalankan bisnis, tak terkecuali Riza selama mengembangkan usaha kuliner Catering Sibabah. Duka yang ia alami adalah ketika ada perubahan algoritma media sosial hingga operasional yang terkadang masih keteteran. “Karena Empal Gepuk Si Babah Sebagian besar dipasarkan melalui iklan berbayar, sehingga Ketika ada perubahan algoritma, harus siap untuk beradaptasi agar hasilnya tetap maksimal. Selain itu, untuk operasional kadang masih keteteran, ketika orderan yang datang membludak,” ungkapnya.
Sukanya dalam menjalankan usaha kuliner Catering Sibabah adalah perkembangan bisnis yang dirasakan dengan bertambahnya jumlah karyawan. “Alhamdulillah, Catering Si Babah dari awalnya hanya 2 karyawan, sekarang sudah lebih dari 30 karyawan tergabung, mulai dari bagian Operasional sampai Marketing,” ucapnya.
9. Pesan Untuk Seller yang Sedang Menjalankan Bisnis Kuliner
Diakhir wawancara, Mas Riza bagikan tips dalam menjalankan usaha kuliner yang serupa dengan Catering Sibabah. “Tips nya, terus berinovasi, perluas wawasan di bisnis kuliner, pelajari terus digital marketing, sehingga produk teman-teman bisa dikenal dan diorder lebih banyak pelanggan lagi,” ucapnya.
Ia juga berpesan kepada Seller untuk percaya diri dan berani dalam menjalankan bisnis kuliner secara online, karena ada pengiriman Paxel yang dapat mengirimkan produk makanan sehari sampai. “Jangan takut untuk berjualan kuliner secara online, karena sekarang sudah ada Paxel yang siap mengirim produk teman-teman Sehari Sampai, sehingga bisa menjangkau konsumen yang lebih banyak lagi,” sarannya.
Tahun ini Catering Sibabah berhasil menjadi juara pada kategori “Makanan Tahan Lama” di eKuliner Awards 2022. “Paxel sangat berkontribusi besar atas berkembangnya bisnis Catering Sibabah. Mulai dari Hero yang berdidikasi pick-up orderan setiap hari dari Bogor ke Sukabumi (karena lokasi Sibabah belum tercover Paxel), Personal Asisten yang selalu siap input orderan Sibabah, tim Paxel Bogor yang selalu support berbagai masukan dan mengatasi kendala selama pengiriman, serta fasilitas pengiriman sehari sampai yang membuat produk Empal Gepuk Sibabah sampai dengan cepat dan dalam keadaan fresh di pelanggan,” ucapnya.
Itu dia kisah perjalanan Pejuang Online Paxel, Catering Sibabah dalam menjalankan bisnisnya hingga bisa sukses seperti sekarang. Kamu bisa dapatkan Empal Gepuk Si Babah kemasan Vacuum dengan order secara mudah di PaxelMarket! Baca juga cerita-cerita #PejuangOnlinePaxel dari Seller Inspiratif lainnya pada menu #PejuangOnline di situs web Paxel.
Related Article:
The Safest Way to Ship Gold with Paxel
Sending precious metals to family in another city or region can feel stressful. #SahabatPaxel might worry that the item could get lost along the way or not even reach the recipient. But don’t worry, there are safe ways to make your gold shipment run smoothly.
What Counts as Gold?
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Gold refers to certified precious metals (LM) in various weights. Items that fall into this category include: collectible gold coins, gold jewelry (rings, bracelets, necklaces, earrings), and gold-ornamented watches.
Because of its high value, every gold shipment must be accompanied by official proof of ownership to ensure smooth verification and safe delivery. Factory certificates, purchase receipts, or appraisals from trusted jewelers will simplify the value declaration process and serve as the basis for insurance protection in case anything happens.
Safe Ways to Ship Gold
To ensure your gold shipment with Paxel goes smoothly and securely, here are the key steps to follow:
1. Preparation Stage
Before packing, make sure you’ve fully documented your item:
Take close-up photos from multiple angles.Photograph the certificate and record the serial number if available.For jewelry, write down the karat, weight, and model details.
Keep all this data stored in the cloud for easy access if verification is needed.
2. Packing Stage
To keep it safe in transit, follow this packing order:
Place the item inside a small sturdy case, like a hard case or ring box.Wrap it tightly with 2–3 layers of bubble wrap and put it into an inner box that fits well.Fill all gaps with foam or crumpled paper so it won’t move.Place the inner box inside a strong outer carton and seal all edges using the H-tape method.
For supporting documents (certificates), put them in a thin folder and place them inside the same inner box. If you prefer to ship the certificate separately for security, inform the recipient and record both tracking numbers.
3. Shipping Stage
Once your package is ready:
Open the Paxel app and select Send Package.Fill in complete sender and recipient details, including phone numbers and delivery notes if necessary.Choose the right service for your route: Sameday, Nextday, or Regular.
Under item category, select High-Value Shipment, then provide a short description (e.g., “8-gram gold jewelry + certificate”) and declare the item’s value to activate insurance protection.
Schedule the pickup at your address, review your order summary, then confirm payment. A Paxel courier will collect the package as scheduled, and you can track it in real time until it reaches the recipient.
If the destination is an office or building, make sure a receptionist or PIC is ready to receive the package for smooth handover.
When Should You Ship Gold?
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Avoid scheduling pickups too late at night since sorting takes time. Always choose earlier pickup slots on weekdays.
For busy routes, select Same Day Delivery so the item arrives on the same day. If the recipient often moves around, ask them to stay available at a specific time and turn on tracking notifications in the app.
Do You Need Insurance?
Yes, insurance is highly recommended when shipping gold via Paxel. Because gold carries high value, the risk is also high if something unexpected happens, like packaging damage or loss in transit.
By declaring the value of your gold and adding insurance in the Paxel app, you’ll be protected for up to Rp50 million, ensuring compensation according to the declared value.
The insurance fee is only Rp2,500—a tiny cost compared to the potential loss if gold goes missing. This makes it a must for peace of mind.
Why Ship Gold with Paxel?
Shipping gold with Paxel frees you from anxiety all day. Paxel is certified with ISO 9001:2015 and ISO/IEC 27001:2013, ensuring every service is efficient, secure, and consistent.
So, if you need a well-organized, trackable gold delivery service with home pickup, just choose Paxel.
Guide to Shipping Valuables Safely to Their Destination
When you need to send jewelry, gadgets, or valuable documents to another city, it’s normal to feel anxious. You might worry about damage during transit, losing the package, or making mistakes in the process. That’s understandable the value is high and often carries emotional meaning too. To stay worry-free from the moment you send it until it’s received, follow this guide to shipping valuables.
What Are Valuables?
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Valuables are packages worth over Rp1 million. According to Paxel’s terms, these are also referred to as High Value Shipments (HVS).
What counts as valuables? Examples include jewelry, watches, precious metals, mobile phones, laptops, tablets, and important documents such as property certificates, vehicle registration papers (BPKB/STNK), passports, diplomas, checks, or stamped papers. These items require extra care due to higher risks and sometimes verification needs during handover.
That’s why you can’t just send them carelessly. You must provide clear data and always use insurance protection for safety.
Do This Before Shipping Valuables!
To reduce anxiety, follow these steps before sending your items:
Take photos of the item from multiple angles, keep purchase receipts or proof of ownership. For gadgets, record the IMEI/serial number and back up all personal data.For phones/laptops, perform a factory reset and remove SIM/SD cards. Disconnect linked accounts to prevent device lock during inspection.With Paxel, high-value shipments are covered by insurance protection of up to Rp50 million with affordable extra cost.Write the recipient’s name, active phone number, and detailed address. If sending to an office, include the floor/room number for faster handover.
How to Pack Safely
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Don’t let your valuables get damaged because of poor packaging. Here’s the step-by-step packing guide:
Wrap items with suitable materials: ziplock bags for documents or small jewelry, bubble wrap/foam for electronics. Use anti-static bags for electronic components.Add a small box or hard case as an inner box. Fill empty space with crumpled paper or foam so items don’t move around.Use the H-taping method on the outer box. Attach “Fragile/Handle With Care” stickers if needed. For documents, use a thick folder and mark “DO NOT FOLD.”After packing, perform a shake test. Gently shake the package—if you still hear movement, add more cushioning until it’s firm but not overly tight.
How to Ship Valuables via Paxel App
Paxel helps you send valuables securely. Here’s how:
Open the Paxel appSelect Send PackageEnter sender & recipient detailsChoose service (Instant/Sameday/Nextday/Regular depending on route)Select the item type that High Value Shipment categoryWrite the item name & declare its value so insurance appliesSet pickup schedule & estimated arrivalReview summaryMake payment
Once the order is active, you can track the status in real time and receive notifications until delivery is complete. Paxel couriers will pick up the package from your address at the scheduled time. Payment options include Paxel Credit, e-wallets, and Cash on Pickup.
Ensuring Valuables Arrive Safely
To ensure safe delivery, ask the recipient to be available at the chosen time. If verification is required, they should prepare an ID card or employee badge so the courier hands it over to the correct person.
With Paxel, you can also share a tracking link from the app so the recipient can monitor the package’s journey. Paxel is ISO/IEC 27001:2013 certified for Information Security Management Systems, proof of their commitment to safeguarding customer data and business operations under strict standards.
So, there’s no need to worry about the safety of your items and data. In the end, peace of mind comes from a smooth delivery process. If you plan to send valuables, whether within the same city or intercity, choose Paxel.
How to Send Documents for Same-Day Delivery from the Office Without Hassle
Anyone working in an office has surely faced tight deadlines. For example, you may need to send documents to a client’s office today, but you don’t have time to go out because of piled-up tasks. Relax. Now, you can send documents to arrive the same day directly from your home or office—without queues and without stress. The key lies in proper preparation and Paxel’s pickup feature.
What Documents Should Be Sent with Same-Day Delivery?Image Source: Unsplash.com
All important documents should be sent via same-day delivery service to avoid the drama of delays.
What counts as important documents? Any official, urgent, or time-sensitive paperwork. Examples include employment contracts, business agreements, legal documents such as deeds, certificates, and vehicle registration papers (STNK/BPKB), tender documents, and banking papers such as checks and giro slips.
These documents are usually required quickly by the recipient, and even slight delays could result in a failed transaction, broken cooperation, or even legal problems.
You cannot underestimate their delivery, because the real value of these documents is not just the paper itself but the significant consequences if they are delayed or lost. With same-day delivery, those risks are minimized and your reputation as the sender remains intact.
Preparing Documents for Delivery
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Before sending important documents, you must pack them properly to avoid issues during transit. Not sure how? Just follow these steps:
Use a high-quality folio/kraft envelope that won’t tear easily to protect your documents.Add a thin cardboard sheet inside as reinforcement to prevent bending.Place the documents inside a waterproof plastic sleeve before putting them in the main envelope.Seal the envelope tightly with tape and write “DOCUMENTS — DO NOT FOLD” on the front.Clearly write recipient details: name, active phone number, complete address, and sender details.If there are attachments like a flash drive, place them in a separate pouch inside the envelope to avoid scratching the papers.Avoid excessive stapling, as it may tear during sorting.
How to Send from Home or Office
You can safely send important documents through Paxel’s same-day delivery service. The process is simple:
Open the Paxel app and select Send Package.Enter recipient details: full name, address, phone number, and instructions (e.g., “leave with receptionist”).Fill in sender details: name, pickup address, phone number, and notes if needed.Choose a service that supports same-day delivery. Check the Instant/Sameday options shown in the app.Under item category, select Documents and briefly describe the contents (contract, invoice, etc.).Schedule pickup at your home/office and choose the estimated delivery time. Make sure you’re available when the courier arrives.Review the summary, choose a payment method, and confirm the order.Track your shipment in real time. If needed, enable notifications to get updates when the package is picked up, in transit, and delivered.
Delivery success depends on distance, route, and pickup time. The app will show an estimated arrival time based on your area.
Also, ensure the pickup is not scheduled too late in the evening to allow enough processing time. If the destination is an office, consider their receptionist hours so the package won’t be held up.
Tips for Peace of Mind When Sending Documents
Sending documents can sometimes make you anxious, especially while they’re still in transit. Here are some tips to help you feel more at ease:
Always keep the digital receipt provided in the app. This ensures you still have proof of shipment even if your internet connection drops or an error occurs.Share the tracking link with the recipient so they can see the package’s status directly, saving you from repeatedly explaining where it is.For high-value documents like deeds, certificates, BPKB, or STNK, add insurance according to the default value provided and make sure the package contents comply with shipping regulations.
At the end of the day, sending documents from home or office should be efficient. Choose a service that lets you stay focused on your main work while the logistics are handled by professionals.
Don’t bother carrying files outside, sweating in traffic, or scrambling for a courier at the last minute. The delivery flow must be clear, trackable, and flexible.
If you need to send documents the same day, use Paxel’s same-day delivery service. You can arrange pickup from home, check the estimated arrival time in the app, and choose the service that matches your route. Paxel makes everything easier, keeps your work safe, and ensures your day runs smoothly.
