Help & Support

FAQ

How to login Paxel Application?

What package sizes that I can send with Paxel?

How to quickly input data for package pick-up or delivery?

How to create shipment on Paxel application?

Is There Any Insurance for My Package?

How to Quickly Make Shipment?

How do I input my package pick-up or delivery address?

What items can be sent with the PaxelAmplop service?

What items can't be sent with PaxelAmplop service?

What types of packages can or cannot be sent via Paxel?

How to create a PaxelAmplop shipment?

Is there a limit on the value of goods for shipping with the PaxelApmlop service?

How long the shipment using Paxel?

How to track a PaxelAmplop shipment?

How long does it take to send using the PaxelAmplop service?

How to track my package with Paxel?

How do I change my pick-up time?

How to cancel my shipment?

How to change pick-up/delivery address on active shipment?

How to Change Estimated Delivery Time for Active Shipment?

Why my shipment can be undelivered?

What will happen to my package if the shipment is undelivered?

Why did my package get rejected?

How to cancel PaxelAmplop shipment?

How to change the estimated delivery schedule for PaxelAmplop active shipments?

Does refund of shipping cost apply to PaxelAmplop service?

Why is my package is late/delayed?

Which cities already covered by Paxel's service?

How is PaxelAmplop's service coverage?

How much does it cost to ship a package?

Do I have to pay for the pick-up service?

What methods of payment does Paxel accept?

How to use Paxel Credit to pay for shipment?

How long to refund the e-Wallet and Paxel Credit balance when the delivery is canceled or fails?

How to get promos when paying with e-Wallets?

If the Paxel account number is different from the e-Wallet, is it still possible to create a shipment?

How to use e-Wallets to pay for Paxel Delivery?

What is the Payment Method for PaxelAmplop?

What is Paxel Credit?

How to Use Paxel Credit to Pay for Shipping?

My Paxel Credit is not working?

Can Paxel Credit be used for active delivery (already made)?

How to top up Paxel Credit Balance?

When can I submitting a claim?

Package packing tips

What is PaxelBox?

What are PaxelBox Functions?

How to Use PaxelBox Rental?

How to Use PaxelBox Drop-Off?

How long is the storage time for goods in PaxelBox?

Where are PaxelBox Locations Located?

Why Use PaxelBox?

What are the PaxelBox Size Dimensions?

What Items Cannot be Added to PaxelBox?

What if PaxelBox Door doesn't Open?

I don't Get Notification SMS for PaxelBox Usage

What if my item/package is lost in PaxelBox?

About Instant Delivery Paxel

Product Order

PaxelMarket Coverage Area

About PaxelMarket

Payment

Safe Food Guarantee

PaxelMarket Seller Education Center

About Paxel Instant Multidrop Delivery

Can I send food using the Lew@tBox service?

What is Lew@tBox?

How to track a Lew@tBox shipment?

How long the shipment using Lew@tBox?

What is the Coverage area of Lew@tBox services?

What methods of payment for Lew@tBox?

How to create a shipment with Lew@tBox?

What if I am late in storing my package in the locker when sending Lew@tBox?

How to cancel my Lew@tBox shipment?

How to change the estimated delivery schedule for Lew@tBox active shipments?

What is PaxelRecycle?

What to do before creating a shipment of PaxelRecycle?

How to track a PaxelRecycle shipment?

How long the shipment using PaxelRecycle?

How to cancel my PaxelRecycle shipment?

What is the Coverage of the PaxelRecycle service?

How much do you have to pay to use PaxelRecycle service?

What is the Payment Method for PaxelRecycle?

How to create a shipment of PaxelRecycle?

Is the purchase of a bag required when using PaxelRecycle?

How to change the estimated schedule delivery for active shipment PaxelRecycle?

What are the requirements to join Paxelin Club 2.0?

Why is the amount of postage discount different between Paxelin Club 2.0 and the previous Paxelin Club?

How to redeem Paxelin Club 2.0 benefits?

How to use Paxelin Club 2.0 postage discount?

What is Paxelin Club 2.0? What's the different from the first Paxelin Club?

What are the benefits of joining Paxelin Club 2.0?

I have joined the first Paxelin Club. Will I join automatically in the new version?

Why do I get health insurance benefits at Paxelin Club 2.0, while my other friends don't get them?

Does the Paxelin Club 2.0 postage discount apply to all routes?

What is the difference between the Silver and Gold packages at Paxelin Club 2.0?

What if I want to resign from my Paxelin Club 2.0 membership before 12 months?

What if there are benefits that have not been redeemed and my membership Paxelin Club period has expired?

What benefits can I get from the Silver Paxelin Club 2.0 package?

Is there a special promo for the new launching Paxelin Club 2.0?

My Paxelin Club membership period hasn't ended, I can't buy a new package yet. Does that mean I'm not eligible for the new launch promo?

What benefits can I get from the Gold Paxelin Club 2.0 package?

Will my shipping cost be refunded if delivery is late?

What is PaxelAmplop?

What operators are available for phone credit and data package transactions?

How do I buy Phone Credit on the Paxel app?

What is the Payment Method for buying phone credit?

What if my funds have been deducted but the phone credit has not arrived?

What if my Phone credit purchase status fails?

Why can't I make a phone credit purchase?

How do I buy a data package in the Paxel app?

What is the Payment Method for buying data package?

Why can't I make a data package purchase?

What if my package data purchase status fails?

What if my funds have been deducted but the data package has not arrived?

Term and Condition

What is Hera?

What can Hera do?

Where can I find Hera?

What are Hera's operating hours?

Will Hera be on standby 24 hours?

I saw on the app/read on social media there was info on the next day delivery postage update. What is it like?

When will this Next Day's shipping costs be effective?

Does the new Next Day's shipping costs apply to all routes?

I am used to using Sameday delivery, what are the advantages of Next Day delivery?

Why is the new Next Day shipping costs applied?

With Next Day Delivery, what time will my package arrive at its destination?

How do I see my Referral code?

How do I change my Referral code?

Can I still enter my friend's Referral code after successfully signing-up or registering?

How about a FREE prize of Paxel Credit after sharing referrals? Are there terms and conditions applied?

How long is the Cashback active period that get from sharing Referrals?

How do I know Cashback from sharing Referrals has entered my account?

What if I don't receive the Cashback prize in my account?

What's PaxelBig?

Why is my package with PaxelBig sometimes picked up or sent using Bluebird fleet?

What are the main differences between PaxelBig and Paxel Regular shipping?

How long does shipping take using PaxelBig?

Where is PaxelBig delivery coverage?

Is there insurance for packages sent using PaxelBig?

Delete Account

Decorative Plant

what is admin fee?

When will this admin fee be applied?

What transactions on Paxel are charged to admin fees?

How much is the admin fee charged for Paxel service transactions?

How much is the admin fee charged for Paxel Credit top-up?

What is the Coverage of the PaxelRecycle service?

How to cancel my PaxelRecycle shipment?

How to create a shipment of PaxelRecycle?

Is the purchase of a bag required when using PaxelRecycle?

How much do you have to pay to use PaxelRecycle service?

What is PaxelRecycle?

How to track a PaxelRecycle shipment?

What is the Payment Method for PaxelRecycle?

What to do before creating a shipment of PaxelRecycle?

How long the shipment using PaxelRecycle?

How to change the estimated schedule delivery for active shipment PaxelRecycle?

What transactions on Paxel are charged to admin fees?

Category

How to Login Paxel Application?

Creating Shipment

Shipment Tracking

Shipment Status

Service Coverage

Pricing & Payment Method

About Paxel Credit

Shipment Claim

Secure Packing Tips

About PaxelBox

About Instant Delivery

About PaxelMarket

About Paxel Instant Multidrop Delivery

About Lew@tBox

About PaxelRecycle

Paxelin Club

Shipping Costs Refund

About PaxelAmplop

Operator

Phone Credit

Data Package

Promo

Paxe Chat Assistant HERA

Postage Nextday

Referral

About PaxelBig

Delete Account

Decorative Plant

Admin Fee

Contact Customer Empathy

wehearyou@paxel.co